Relocation Solutions
Relocation Solutions is a powerful technology platform that enables organisations to offer a superior relocation and pastoral experience to workers and their families looking to relocate to the UK.
Features
- Allows organisations to manage all aspects of relocation services.
- Automates many of the workflows involved in relocating.
- Relocate entire cohorts of families effortlessly.
- Capture local market services to enhance the overall experience.
Benefits
- Improve the relocation experience for families.
- Realise cost savings benefits compared to using traditional providers.
- Reduce the admin burden and resource overhead.
- Significantly reduce the risk of delayed start dates.
Pricing
£1,200 to £2,000 a licence
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 5 0 3 0 3 4 6 6 6 0 5 7 2 6
Contact
MATTER STREAM LIMITED t/a Advanta Healthcare
Harjinder Gill
Telephone: 02037780775
Email: info@advantahealthcare.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
-
- Internet Access
- PDF reader
- Microsoft Excel
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 24 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is accessible via the user online account
- Web chat accessibility testing
- None.
- Onsite support
- Yes, at extra cost
- Support levels
-
Relocation Solutions provides a standard support SLA which includes email, webchat and phone support.
An organisation will have access to an account manager and a support team to satisfy the standard support SLA agreement. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Onsite training is provided for both administrative staff (including recruitment/HR teams, departments and finance). Training sessions are short as the system is very intuitive and designed to be extremely easy to use.
An account manager will make regular contact during the implementation phase to work on any issues and gather feedback to improve the service as needed. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be directly extracted from the platform or provided by the client's account manager.
- End-of-contract process
- At the end of the contract, the client account manager will run through a hand back process which entails core data being extracted and standard account closure procedures.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Minor UI design changes to ensure identical functionality on a mobile device compared to a desktop experience.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- The client environment can be customised specifically to their workflows and operating model.
Scaling
- Independence of resources
- The platform is rapidly scalable by leveraging AWS (Elastic load balancing).
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Over 30 metrics are available. Not limited to:
Throughput on the platform (By location, type, experience).
Savings realised.
Time and resources saved by using the platform (stage by stage).
Where families are across the various stages of their relocation. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Users can export data in CSV or Excel format directly from the platform.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- We offer 99% uptime SLA for end-users.
- Approach to resilience
- Our server provider guarantees 99.99% network up-time.
- Outage reporting
- We would provide email and telephone alerts to all affected users. Account managers would provide onsite support.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Relocation Solutions has a full set of roles and permissions for user accounts, with different access privileges for internal staff, client's managers, client administrators and other users (i.e. users on the platform).
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Relocation Solutions is a registered data controller ICO Number: ZA458916
Relocation Solutions also hold ISO 9001:2015 accreditation.
Relocation Solutions implements and maintain information security practices, technology, and procedural controls to identify and protect the confidentiality, integrity and availability of information assets it owns or controls. Relocation Solutions will prohibit unauthorised use, disclosure, access, duplication, modification, diversion, destruction, loss, misuse, or theft of information. Information is protected whether transmitted, stored electronically, printed, or written from threats, whether internal or external in origin, accidental, or deliberate.
Relocation Solutions will protect third party information entrusted to Relocation Solutions in confidence. All actual or suspected security breaches or compromises of the confidentiality or integrity of data or assets are investigated.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- When changes are made to the source code in order to fix bugs, upgrade security or update the software, the live environment is not affected. The changes are first made on our development server, where they go through a rigorous testing process to ensure they meet our high quality standards. Changes are only pushed to the live server at specified times when activity is low and we have time to react to unforeseen issues. Every day, we list and prioritise changes according to urgency and track their progress from idea to execution on a weekly basis.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Relocation Solutions implements security checkpoints throughout the software development lifecycle to ensure that we are not vulnerable to common threats in web applications such as the Top 10 published by the Open Web Application Security Project - OWASP. The website is deployed behind HTTPS so all information exchanged between the user’s computer and the server are encrypted.
Relocation Solutions can deploy patches immediately. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Relocation Solutions maintain and monitor an access log which allows us to detect any unusual or unsolicited activity on our software. All users are vetted using multi-factor authentication.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Relocation Solutions have a pre-defined process that starts with detection. Relocation Solutions then move to triage, analysis and incident response. In parallel, Relocation Solutions make announcements and provide alerts to customers and the processes ends with lessons learnt and the implementation of mitigations if the incident has highlighted a vulnerability or fixes.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Further documentation is available upon request. - Covid-19 recovery
-
Covid-19 recovery
Further documentation is available upon request. - Tackling economic inequality
-
Tackling economic inequality
Further documentation is available upon request. - Equal opportunity
-
Equal opportunity
Further documentation is available upon request. - Wellbeing
-
Wellbeing
Further documentation is available upon request.
Pricing
- Price
- £1,200 to £2,000 a licence
- Discount for educational organisations
- No
- Free trial available
- No