MATTER STREAM LIMITED t/a Advanta Healthcare

Relocation Solutions

Relocation Solutions is a powerful technology platform that enables organisations to offer a superior relocation and pastoral experience to workers and their families looking to relocate to the UK.

Features

  • Allows organisations to manage all aspects of relocation services.
  • Automates many of the workflows involved in relocating.
  • Relocate entire cohorts of families effortlessly.
  • Capture local market services to enhance the overall experience.

Benefits

  • Improve the relocation experience for families.
  • Realise cost savings benefits compared to using traditional providers.
  • Reduce the admin burden and resource overhead.
  • Significantly reduce the risk of delayed start dates.

Pricing

£1,200 to £2,000 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@advantahealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 5 0 3 0 3 4 6 6 6 0 5 7 2 6

Contact

MATTER STREAM LIMITED t/a Advanta Healthcare Harjinder Gill
Telephone: 02037780775
Email: info@advantahealthcare.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Internet Access
  • PDF reader
  • Microsoft Excel

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is accessible via the user online account
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
Relocation Solutions provides a standard support SLA which includes email, webchat and phone support.
An organisation will have access to an account manager and a support team to satisfy the standard support SLA agreement.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training is provided for both administrative staff (including recruitment/HR teams, departments and finance). Training sessions are short as the system is very intuitive and designed to be extremely easy to use.
An account manager will make regular contact during the implementation phase to work on any issues and gather feedback to improve the service as needed.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be directly extracted from the platform or provided by the client's account manager.
End-of-contract process
At the end of the contract, the client account manager will run through a hand back process which entails core data being extracted and standard account closure procedures.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Minor UI design changes to ensure identical functionality on a mobile device compared to a desktop experience.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The client environment can be customised specifically to their workflows and operating model.

Scaling

Independence of resources
The platform is rapidly scalable by leveraging AWS (Elastic load balancing).

Analytics

Service usage metrics
Yes
Metrics types
Over 30 metrics are available. Not limited to:
Throughput on the platform (By location, type, experience).
Savings realised.
Time and resources saved by using the platform (stage by stage).
Where families are across the various stages of their relocation.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export data in CSV or Excel format directly from the platform.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We offer 99% uptime SLA for end-users.
Approach to resilience
Our server provider guarantees 99.99% network up-time.
Outage reporting
We would provide email and telephone alerts to all affected users. Account managers would provide onsite support.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Relocation Solutions has a full set of roles and permissions for user accounts, with different access privileges for internal staff, client's managers, client administrators and other users (i.e. users on the platform).
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Relocation Solutions is a registered data controller ICO Number: ZA458916
Relocation Solutions also hold ISO 9001:2015 accreditation.
Relocation Solutions implements and maintain information security practices, technology, and procedural controls to identify and protect the confidentiality, integrity and availability of information assets it owns or controls. Relocation Solutions will prohibit unauthorised use, disclosure, access, duplication, modification, diversion, destruction, loss, misuse, or theft of information. Information is protected whether transmitted, stored electronically, printed, or written from threats, whether internal or external in origin, accidental, or deliberate.
Relocation Solutions will protect third party information entrusted to Relocation Solutions in confidence. All actual or suspected security breaches or compromises of the confidentiality or integrity of data or assets are investigated.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
When changes are made to the source code in order to fix bugs, upgrade security or update the software, the live environment is not affected. The changes are first made on our development server, where they go through a rigorous testing process to ensure they meet our high quality standards. Changes are only pushed to the live server at specified times when activity is low and we have time to react to unforeseen issues. Every day, we list and prioritise changes according to urgency and track their progress from idea to execution on a weekly basis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Relocation Solutions implements security checkpoints throughout the software development lifecycle to ensure that we are not vulnerable to common threats in web applications such as the Top 10 published by the Open Web Application Security Project - OWASP. The website is deployed behind HTTPS so all information exchanged between the user’s computer and the server are encrypted.

Relocation Solutions can deploy patches immediately.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Relocation Solutions maintain and monitor an access log which allows us to detect any unusual or unsolicited activity on our software. All users are vetted using multi-factor authentication.
Incident management type
Supplier-defined controls
Incident management approach
Relocation Solutions have a pre-defined process that starts with detection. Relocation Solutions then move to triage, analysis and incident response. In parallel, Relocation Solutions make announcements and provide alerts to customers and the processes ends with lessons learnt and the implementation of mitigations if the incident has highlighted a vulnerability or fixes.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Further documentation is available upon request.
Covid-19 recovery

Covid-19 recovery

Further documentation is available upon request.
Tackling economic inequality

Tackling economic inequality

Further documentation is available upon request.
Equal opportunity

Equal opportunity

Further documentation is available upon request.
Wellbeing

Wellbeing

Further documentation is available upon request.

Pricing

Price
£1,200 to £2,000 a licence
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@advantahealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.