GoToMeeting

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: "Recommended Hardware Requirements:
Hardware
2GB or more of RAM
Microphone and speakers (USB headset recommended**)
Webcam (to use HDFaces)

Further details at: https://support.goto.com/gotomeeting/help/what-are-the-system-requirements-for-using-the-desktop-app-g2m090014"
System requirements: https://support.goto.com/meeting/help/system-requirements-for-attendees-g2m010003

https://support.goto.com/meeting/help/system-requirements-for-organizers-g2m010024

User support

Email or online ticketing support: Email or online ticketing
Support response times: 24x7 Phone Support with an average answer time of 30-60 seconds
24x7 Email Support with an initial response within 24hours
Our support is rated #1 across competitive sites and reviews from numerous customers.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: "We conducted 3rd party independent assessments to train our teams on development practices and tools required to achieve WCAG 2.1 Level AA compliance for our web chat tool, which powers the support chatbot. These include the following testing methods:
•JAWS 15 (or above) screen reader with Internet Explorer 11
• NVDA screen reader with Firefox
• Dragon naturally speaking 12+ with IE
• ZoomText 10+ with Internet Explorer
• Ensure the service can be used without a mouse – Chrome
• Ensure the service is accessible to people who have a disability but do not require
assistive technology – Chrome/Safari
Colour Blind, Dyslexic, Learning Disabilities, Deaf, Aspergers, and Anxiety/Panic
disorder
• Testing on iPad and iPhone using native browser
• VoiceOver with Safari on iPhone
• Zoom with Safari on iPad
• TalkBack on Android
These were conducted both via automated and manual testing approaches"
Onsite support: Yes, at extra cost
Support levels: Your CSM will provide and discuss all training options that will best fit your organizational needs. We can be as involved as hosting private, tailored training for your users or educate them about our online resources and live, public trainings offered almost daily.

In addition, you will have
Localized, 24/7 phone & web support
Dedicated account management for major accounts
Your CSM and Account Manager is dedicated to your account. Our 24x7 support is shared, however we have experts at all levels to make sure your inquiries are addressed in an efficient and effective way.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We pride ourselves on welcoming every custom-er from the small business to the enterprise with customized onboarding plans, including:
• Live and on-demand training
• Access to our communities
• 24/7 phone anwebd support
• Live, customized 90-day onboarding
• A dedicated customer relationship manager
• Monthly and quarterly reviews
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Video
End-of-contract data extraction: Customers may request return and/or deletion of their Customer Content by submitting a request using GoTo’s Individual Rights Management Portal (“IRM”), via support.logmeinrescue.com, or by e-mailing privacy@goto.com. Requests shall be processed within thirty (30) days of receipt by GoTo, however, in the unlikely event we need more time, we will provide notice as soon as possible of any anticipated delayed and revised completion deadline.
Unless otherwise required by applicable law, Customer Content shall automatically be deleted ninety (90) days after the termination, cancellation, or expiration and, in each case, deprovisioning of Customer’s then-final subscription. Upon written request, GoTo may provide written confirmation/certification of Content deletion.
End-of-contract process: As specified in the "End-of-contract" process, each customer may delete or export relevant Customer Content, and in any regard, such Content would be subject to reasonable retention periods (as specified in the "end-of-contract data extraction" section above). Additional information can be found at the product-specific Technical and Organizational Measures Resource (https://www.goto.com/company/trust/resource-center). GoTo is always seeking feedback and areas for improvement, both throughout the contract lifecycle, as well as thereafter; this may include, if permitted to do so, soliciting input from our users.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Please reference: https://support.goto.com/gotomeeting/help/mobile-feature-comparison-g2m660005
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Attendees have numerous ways to attend a session. Attendees can choose their audio method, sharing webcam, chatting with others, sharing screen among other tools. When in a session, the GoToMeeting menu offers additional features and tools for you to use during you session, including checking your sound, saving your chat log and configuring your application preferences. This includes editing your name and email, changing the display language as well as configuring other settings/preferences. Organizers also have simple and intuitive tools right at their finger tips within a session, especially with the Control Panel available with the Desktop app.
Accessibility standards: None or don’t know
Description of accessibility: GoToMeeting supports some accessibility standards. We are continuously working on accessibility so that we can help you use GoToMeeting in ways that work best for you. We support the following: High Contrast Mode, Adjustable Font Size and Color Scheme, Tab Navigation, Keyboard Shortcuts and The browser-based Web App supports screen readers. A VPAT can be shared upon request.
Accessibility testing: GoTo is continuously evaluating ways to deliver our products and services to become more accessible for assistive technology users.
GoTo has created an Accessibility Champions program to take into account the diverse needs of ours users. These champions are aware of accessibility guidelines and assist in educating respective members of engineering, user experience, marketing, etc. teams in awareness and implementation of improvements to accessibility of our products.
API: Yes
What users can and can't do using the API: GoToMeeting has an open API. This gives you the ability to seamlessly integrate GoToMeeting and GoToWebinar with a plethora of your systems. There are many integrations that are already built and can be found in the Integration Marketplace (https://www.gotomeeting.com/integration-marketplace), however if you want to create an integration you can utilize the Developer Center https://developer.goto.com/
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: With GoToMeeting each user can create a personalized meeting page. You can create your own personalized meeting page by reserving a URL and customizing the look and feel of your meeting page. Reserving a meeting page allows you to quickly launch a meeting and have attendees join at the same URL each time (without having to send out an invite for each meeting), which is ideal for recurring or spur-of-the-moment meetings.

Within your Meeting Page you can choose the name of the Meeting Page, customize the URL, choose the audio options, add co-organizer tab to all co-organizers to launch meetings on your behalf and enable a password that attendees would need to enter in order to join.

Scaling

Independence of resources: GoTo leverages a multi-tenant architecture which is logically separated at the database level based on the organization’s GoTo account. Only authenticated parties are granted access. Solution is built with full redundancy of our data centers, reducing the risk of downtime and single-point-of-failure.

Analytics

Service usage metrics: Yes
Metrics types: AdminCenter Reports
Meeting Diagnostic Reports- performance data on each meeting participant
Activity report– summary of each organizer’s product usage
User status report Toll-free(OpenVoice) usage report
Meeting history report–Shows each organizer’s meetings and attendees Scheduled meetings report– Shows scheduled meetings for organizers on your account
Attendee report– Shows details of attendees of your organizers’ meetings Billing history report – Shows OpenVoice usage by call type
Rates/phone numbers report– Shows billing rates and phone numbers by call type
Usage reports– Shows OpenVoice usage in your organizers' conferences
Conference room reports–Shows OpenVoice conference rooms and organizers.
Reporting types: API access

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)

Other locations
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding

Other
Other data at rest protection approach: Cloud Recordings are encrypted at rest using server-side encryption using 256-bit AES
Transcripts are encrypted using 256-bit AES encryption on AWS S3.
Uploaded content is stored in AWS S3 with 256-bit AES encryption enabled at rest"
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: .csv or excel format for reports in g2m or g2w. transcripts are copied to the clipboard and pasted as a text file. or of course via the APIs
Organizers and co-organizers can save a log of the chat messages as a Rich Text file (.RTF).
Organizers can download a .MP4 version of their online recordings to their computer.
Reports can be exported in .csv or .xls format
Data export formats: CSV

Other
Other data export formats: HTML

JSON (via API)

.MP4

.RTF

XLS
Data import formats: CSV

Other
Other data import formats: JSON (via API)

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

Other
Other protection between networks: GoTo uses perimeter protection tools, techniques and services to protect against unauthorized network traffic entering GoTo’s product infrastructure.
• IDSs that monitor systems, services, networks and applications for unauthorized access
• Critical system and configuration file monitoring to prevent or reduce the likelihood of unauthorized modification
• Web application firewall (WAF) and application-layer DDoS prevention service through which GoTo traffic is proxied to block malicious server traffic
• local application firewall that provides an additional layer of protection against OWASP top ten and other web application vulnerabilities and malicious traffic
• Host-based firewalls on web servers that filter inbound-outbound connections"
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: GoTo Meeting provides security measures for data in transit that are designed to protect against passive and active attacks against confidentiality, integrity and availability. Screen and video-sharing, VoIP, webcam video, keyboard/mouse control and text-based chat information (each, “Session Data”) have industry standard communications security controls.
Session Data is never exposed in clear text during transmission between endpoints and GoTo’s Communication Servers.
Communications security controls based on strong cryptography are implemented at two layers: (i) on top of the transmission control protocol (TCP) and user datagram protocol (UDP); and (ii) in the multicast packet security layer (MPSL).

Availability and resilience

Guaranteed availability: GoTo strives for high redundancy and availability of our services and infrastructure. Publicly available status updates are available at: https://status.lastpass.com/. Service Level Agreements are mutually agreed upon and covered in the Terms of Service and/or written agreement for the GoTo services with our customers.
Approach to resilience: The architecture has been designed for maximum performance, reliability and scalability. The GoToMeeting, GoToWebinar and GoToTraining solutions are driven by industry-standard, high-capacity servers and network equipment with the latest security patches in place. Redundant switches and routers are built into the architecture to ensure that there is never one single point of failure. Clustered servers and backup systems help guarantee a seamless flow of application processes — even in the event of a heavy load or system failure. For optimal performance, the GoToMeeting, GoToWebinar and GoToTraining brokers load balance the client/server sessions across geographically distributed communication servers.
Outage reporting: A public dashboard available at status page. Status updates can be provided via phone, e-mail, RSS Feed, etc. through the Trust Center webpage.

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Logical Access Control procedures are in place, designed to prevent or mitigate the thread of unauthorized application access and data loss in corporate and production environments. Employees are granted minimum (or "least privilege") access to specified GoTo systems, applications, networks and devices as needed. Further, user privileges are segregated based on functional role and environment. Users shall only be provided with access to the network and services that they have been specifically authorized to use.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Dedicated link (for example VPN)

Username or password

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: No audit information available
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC 2 Type II

SOC 3

BSI C5

GoTo is EU-U.S. and Swiss Privacy Shield Certified

TRUSTe Verified Privacy

APEC CBPR and PRP Certification

More info at www.goto.com/trust

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: SOC2 Type II
SOC 3
BSI C5
GoTo is EU-U.S. and Swiss Privacy Shield Certified
TRUSTe Verified Privacy
APEC CBPR and PRP Certification
Information security policies and processes: An Information Security Policy has been established at GoTo and assist in defining the role of technology and management at our organization. It is aligned to ISO27001:2013.
At least annually, applicable policies are reviewed by management to ensure that any procedures or standards are updated in accordance with contractual and legal commitments and company requirements/standards. In order to ensure the confidentiality, integrity, and availability of GoTo Information and IT systems we do not send customers these documents.
Security Policies are relayed to employees at the time of hire and available in the Employee Handbook. They are also communicated to all Global Employees on a regular basis. Additionally, they are hosted on our internal site. GoTo employees and temporary workers are informed on a continuous basis, as determined by the company, about security and privacy guidelines, procedures, policies and standards through various mediums of communication such as awareness campaigns, new hire on-boarding kits, webinars with the CISO, annual policy compliance, security training targeting specific roles (such as software developers), security champion programs, as well as visual media campaigns.
Please reference our Trust Center for further details: https://www.goto.com/company/trust

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: A Change Management Policy has been developed in accordance with relevant commitments and requirements detailing the procedures for infrastructure and development changes, including design, implementation, configuration, testing, modification, and maintenance of systems. Further, processes and procedures are in place in order to verify that changes have been authorized, approved and tested before being applied to a production environment. Policies are in place to provide guidance for the management, modification, and implementation of system changes to infrastructure and supporting applications.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Internal and external system and network vulnerability scanning is conducted monthly. Dynamic and static application vulnerability testing, as well as penetration testing activities for targeted environments, are also performed periodically. These scanning and testing results are reported into network monitoring tools and, where appropriate and predicated on the criticality of any identified vulnerabilities, remediation action is taken. Vulnerabilities are also communicated and managed with monthly and quarterly reports provided to the relevant development teams, as well as management.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Endpoint Detection and Response software with audit logging is deployed on all GoTo servers to minimize disruption or impact on the performance of the Service. Security investigations will be initiated in accordance with our incident response procedures if suspicious activity is detected, as appropriate and necessary.
The Cyber Threat Intelligence team within the CSIRT collects, vets and disseminates information as it pertains to current and emerging threats.
GoTo stays current with threat intelligence and mitigation through review of open and closed sources and participation in sharing groups and industry memberships (IT-ISAC, FIRST.org, etc.).
Incident management type: Supplier-defined controls
Incident management approach: "GoTo’s Security Operations Center is responsible for detecting and responding to security events.
It uses security sensors and analysis systems to identify potential issues and has developed incident response procedures, including a documented IR Plan.
GoTo’s Plan is aligned with critical communication processes, policies and standard operating procedures. It's designed to manage, identify and resolve relevant suspected or identified security events across its systems and services. The Plan sets out mechanisms for employees to report suspected security events and escalation paths to follow when appropriate. Suspected events are documented, escalated as appropriate via standardized tickets and triaged based upon criticality."

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

At GoTo, we are fully committed to committed to maintaining carbon neutrality and building sustainable practices for both our offices as well the thousands of home offices our employees work out of as a part of our remote-centric organization. GoTo's Corporate Social Responsibility program, GoTo Gives, unlocks its people, products, and culture to create long-term, sustainable social and environmental impact that positively affects change in the world. To lessen our overall impact on the environment, we’re engaging boldly in sustainability activities that include:We procure 100% renewable electricity for our global operations by purchasing Green-e certified renewable energy credits (RECs) to match our global electricity usageWe contract with data centers powered by renewable energy, have high energy efficiency standards, an A rating by GreenpeaceResponsibly managing and disposing of our electronic waste and using our recycling credits to support organizations partnered with GoTo GivesCreating office environments that promote conservation through water efficiency, source reduction, recycling, composting and the use of sustainable productsEngaging in sustainable procurement practices when possibleFostering employee awareness and active participation in sustainability efforts through communications, campaigns and best practicesOur portfolio of products, solutions and services also help our users reduce their own environmental impact by enabling them to work and collaborate from anywhere and engage with each other and the world around them to drive meaningful insights, deeper relationships and better outcomes for all. To learn more, visit https://www.goto.com/company/corporate-responsibility For our Social & Environmental Responsibility Principles, please log on tohttps://www.goto.com/-/media/pdfs/legal/finalgotosocialandenvironmentalresponsibilityprinciples12522pdf.pdf

Covid-19 recovery

• Throughout COVID-19 and the surge to Video Conferencing platforms, our relentless focus on our stability of service saw us become the most reliable and, therefore, trusted video-meetings platform when compared to the competition.
• Working from home can be a challenge with weak Wi-Fi, but our Product/Solution requires the least bandwidth for Video and Screen Share compared to our competitors. This has been proven by independent sources and, most importantly, end-users on review sites like G2 Crowd, TrustRadius, SoftwareAdvice, GetVoIP and more!
• Should our customers need us, they can reach us anytime and anywhere, for we are available 24/7. Our customer support is consistently rated #1 by end-users on review sites.

Tackling economic inequality

GoTo is dedicated to tackling economic inequality. Further details can be found at: https://www.goto.com/company/corporate-responsibility

Equal opportunity

Culture is both the foundation and glue of GoTo that holds the company together across teams, geographies and time-zones. Just as GoTo works to deliver connectivity and collaboration for our customers, we apply that same focus internally, emphasizing the importance of human connection and meaningful relationships to ensure all feel engaged, valued and motivated. It's our mission to create a workforce where everyone feels empowered to bring their full selves to work. We know that when our employees are thriving, they’re doing the best work of their lives and we recognize that thought leadership, community building, knowledge sharing, and personal development are key aspects to building an inclusive workforce.
Our Employee Resource Groups (ERGs), a cornerstone of our employee engagement programs, seek to bring increased focus to the importance of growing our diversity and inclusion initiatives, fostering an inclusive work environment and community service to all employees. Employee run ERGs at GoTo include a women’s leadership group, a group for the LGBTQ+ community and their allies, a group for Black Employees and friends with a mission is to promote diversity, celebrate our intersecting identities, and bring to life the vision of inclusive excellence, an ERG for employees of Pan-Asian and/or Pacific Islander descent and friends - the mission is to embrace our cultural differences and foster an environment of education, humanitarianism, and empowerment; a quarterly book club, gardening club, photography club, run club, and more. Through the GoTo Corporate Social Responsibility program, Mission Possible, employees are given 16 hours a year to volunteer within our local communities.
From fostering an energetic atmosphere, to providing professionally challenging opportunities and stimulating day-to-day experiences, GoTo has focused on building an exceptional culture and work environment to ensure employees have everything they need to thrive, both on the clock and off.

Wellbeing

Faced with the ongoing and dynamic global pandemic, GoTo has doubled-down on employee health and safety. Our workforce is now remote-centric, so we have reimagined our support in this area. Thrive, GoTo’s corporate wellness program, emphasizes the mental and physical well-being of employees, providing support and building resilience during these challenging times. Our monthly Self Care Days allow employees the opportunity to recharge, spend time with family, or take up new hobbies.Giving back is a key ingredient to employee wellbeing. GoTo Gives is the vehicle through which we fulfill our mission to create a more sustainable world by connecting the next generation workforce to the power of possibilities. Our three impact areas are: Education & Youth Environmental Stewardship, and Community Action. Through financial support and direct service, GoTo employees lead with purpose. For this, employees are given 16 hours a year to volunteer within our local communities.

Pricing

Price: £13.30 to £22.40 a licence
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: This will be provided in further details specific to your deployment.

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

GoToMeeting

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents