Scrumconnect

User research services

Our User Research services employ advanced methodologies to uncover valuable insights into user behaviors, preferences, and needs, informing strategic decision-making and enhancing product development processes

Features

• Surveys gather quantitative data on user behaviors and preferences
• Usability testing evaluates product effectiveness through user interaction.
• Persona development creates detailed user profiles based on research.
• Journey mapping visualizes user experiences and identifies pain points.
• Card sorting organizes information to optimize user navigation
• Eye tracking studies analyze user gaze patterns for insights.
• A/B testing compares different design versions to optimize performance
• Heatmaps visualize user interactions to identify popular areas.
• Remote testing enables evaluation of global user experiences efficiently
• User interviews uncover motivations, needs, and preferences.

Benefits

• Deep insights into user needs, behaviors, and preferences.
• Data-driven decisions guide product development strategies.
• Usability testing ensures intuitive and user-friendly interfaces
• Persona development creates detailed user profiles for targeted solutions
• Journey mapping visualizes user experiences to identify pain points.
• Card sorting optimizes information architecture for improved navigation
• Eye tracking studies reveal user attention and interaction patterns
• A/B testing compares design variations to optimize user engagement
• Heatmaps highlight popular areas and user interaction trends.
• Remote testing facilitates global user experience evaluation efficiently

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

850453370938100

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: In our planning process for User Research services, we commence with a thorough analysis of project objectives and stakeholder requirements through collaborative consultations. Next, we design a tailored research plan, outlining methodologies such as interviews, surveys, and usability testing, aligned with project goals. We prioritize user recruitment and scheduling, ensuring diverse representation and adequate sample sizes. Throughout, we maintain flexibility to adapt methodologies based on emerging insights. Rigorous quality assurance measures are implemented to uphold research integrity and data validity. Comprehensive documentation of the research plan and protocols ensures clarity and alignment among team members. This structured approach ensures that our research efforts yield actionable insights to drive informed decision-making and product improvements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our training program for User Research services is comprehensive and tailored to equip team members with the necessary skills and knowledge to excel in their roles. Workshops cover a range of topics, including research methodologies, interview techniques, survey design, usability testing, and data analysis. Practical exercises provide hands-on experience in applying these concepts to real-world projects, while collaborative sessions foster teamwork and communication skills. Advanced modules delve into emerging trends and technologies in user research, ensuring that our team remains at the forefront of industry developments. Continuous learning opportunities and feedback mechanisms support ongoing skill enhancement and professional growth, empowering our team to deliver exceptional research solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Setting up our User Research services involves establishing a robust infrastructure comprising advanced research tools and collaboration platforms. We migrate existing research data and project documentation to ensure seamless continuity and accessibility. Training sessions are conducted to familiarize team members with the tools and methodologies, emphasizing best practices and collaboration techniques. We integrate feedback mechanisms and communication channels to facilitate seamless collaboration among stakeholders. Throughout the migration process, we maintain open communication channels to address any challenges and ensure a smooth transition, minimizing downtime and maximizing productivity. Post-migration, we continue to refine and optimize our processes based on user feedback and performance data.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We implement rigorous quality assurance measures to uphold research integrity, including meticulous data collection protocols, adherence to ethical standards, and thorough validation of research instruments. Performance testing involves evaluating the efficiency and effectiveness of research methodologies and tools, such as survey platforms and usability testing software, to ensure optimal performance and user experience. Continuous monitoring and evaluation of research processes enable us to identify and address any issues promptly, guaranteeing accurate and actionable insights for informed decision-making and product improvement.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.