WULUF LTD

Objective 3Sixty

In today's information-driven world, managing data across complex environments is challenging. Objective 3Sixty is a powerful GenAI information management platform, designed to seamlessly connect diverse information sources throughout your organisation. 3Sixty empowers you to discover, classify, curate (RAG), migrate, organise, redact and manage data efficiently from a centralised platform

Features

• Connect your information repositories and tag content for enhanced visibility
• Full records discovery, governance (classified) and manage in place (MIP)
• Enterprise-wide digital information register with advanced federated search
• Automated detection of duplicate, Redundant, Obsolete or Trivial (ROT) information
• Sensitive information detection for DSAR, SAR, and FOI purposes (PII/PCI)
• Automated redaction of detected terms by pattern matching and GenAI
• Create high-quality records for Copilot or built-in Retrieval-Augmented Generation (RAG)
• Bulk migration of documents and records for long-term preservation
• Automated classification utilising GenAI for records and security governance
• Custom connector-framework to seamlessly connect legacy or in-house developed repositories

Benefits

• 50+ out of the box connectors reduces integration effort
• Discover content across your organisation regardless of cloud or on-premise
• Search for, locate and govern sensitive/classified content across your organisation
• Deliver high-quality content to RAG/Copilot for superior GenAI response accuracy
• Automatically identify records for long-term preservation/destruction
• Recognise common topics or themes, pinpoint duplicates, flag sensitive information
• Accelerating DSAR, SAR, and FOI workflows through AI-driven discovery/redaction
• Significantly improves the quality of information being searched and actioned
• Be compliant with records management, ISO and other mandatory standards
• An accredited solution with data sovereignty in the UK

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashleym@wuluf.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

850540840022942

Contact

Ashley Morris
01242 357088
ashleym@wuluf.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
  • EDiscovery and forensics

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Objective 3Sixty is a powerful GenAI information management platform, designed to seamlessly connect diverse information sources throughout your organisation. 3Sixty empowers you to discover, classify, curate (RAG), migrate, organise, redact and manage data efficiently from a centralised platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Whilst there are no limitations to customisation of the out of box functionality that Objective can support, all customisation must be scoped to understand the impact on security, service management and resource. Typically all maintenance schedules will be performed out of core office hours weekdays or over weekends.
• System requirements:
  • Installed client for system configuration and administration
  • Integration with other customer systems (API)
  • Connectivity from customer to Cloud/On Prem tenancy

User support

• Email or online ticketing support: Yes
• Support response times: Standard Support Hours are 09:00 to 17:00 Monday to Friday Excluding Public Holidays. Enhanced support is available including 07:00-19:00 and 24/7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support Hours are 09:00 to 17:00 Monday to Friday Excluding Public Holidays. Enhanced support is available including 07:00-19:00 and 24/5.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Objective 3Sixty solution can installed and configured by Objective Professional Services or a technically enabled customer/partner. Many of the features of 3Sixty are out of the box enabled. Training and enablement services are available from Objective. These can be online or in person based upon the customer requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Objective will export content from the hosted environment as follows: • In order to receive the information, the customer will be responsible for creating their own hosted environment account with sufficient capacity to hold the dataset and provide Objective access. • Objective will place a copy an export of the database and Objective document store in this area and provide a notification for the customer that this task has been completed. • Objective will maintain the original instance for a period of 30 days from export, upon which time it will be deleted. • Once the data has been extracted, Objective will instruct the data centre to remove the Customers Objective instance. This will include removal of data volumes, snapshots and backups which will be permanently deleted from the hosted environment.
• End-of-contract process: Should the customer elect to terminate the contract, then written notice must be given according to the terms of the contract. Objective will migrate out content. The Account Manager will coordinate with our Professional Service team to perform the migration process at an additional cost.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: How users setup the service: The service is setup on behalf of the customer. How users can make changes through the API: The service offers various routes to facilitate either a deep two way data exchange or a reference based loose coupling of systems. Objective’s web services API provides a full range of “SCRUD” (Search, Create, Read, Update and Delete) services for content creation and consumption as well as other services for workflow interaction and session and transaction management.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: What can be configured and customised: Many elements of the solution can be configured including connections to source and destination applications, migration and transfer requirements and mid-process task management for data cleansing and data manipulations. How can users customise? Objective 3Sixty is a platform that enables customers to configure their information governance jobs and tasks. Authorised users can configure the solution via the user interface. Additional Connectors can be created through Objective Professional Services based on standard options. Who can customise? Business-specific elements can be configured by administrator users, technical engineers or through Objective Professional Services.

Scaling

• Independence of resources: The solution is single tenant, it has the ability to autoscale to meet the fluctuations in demand

Analytics

• Service usage metrics: Yes
• Metrics types: Regular reports provided if Objective 3Sixty is being run as a service provided by Objective. Dashboard updated on a daily basis. Metrics include application usage analytics for example top user document creations etc. Reports on Incident Service Level Targets and Availability Target Levels.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Objective

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Objective 3Sixty is a platform that enables information to be transferred between existing applications and systems. Some SMEs can export the results of their discovery activities which may include documents, files and meta-data
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Native document format
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Native Document formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Isolated Security Zones within the network is an effective strategy for reducing many types of risk. Security zones that separate systems based on their communication and protection needs minimize security risks while allowing information flows to continue even in the face of failures and security incidents. Virtual firewalls are between each

Availability and resilience

• Guaranteed availability: Objective 3Sixty is a hosted application which is available to users upward of 99% per month as standard, based on Support Hours. Service Availability Target means the ability for Objective’s monitoring provider probe to return success (critical services are available), except during scheduled maintenance windows. Objective reserves a right to conduct scheduled downtime to ensure the environment is stable and the application is operational and up-to-date. Scheduled downtime will, where practicable, be notified to users in advance and scheduled on a weekend or after normal working hours to minimise any inconvenience. Objective also reserves a right to conduct unscheduled downtime in an emergency to safeguard the application e.g. from the presence of a virus or other damaging code.
• Approach to resilience: Physical Resilience is delivered by the Cloud provider to a world leading standard and backed by Service Level Agreements. Objective designs the service on top of the Cloud infrastructure to meet the service levels required. These requirements may vary depending on customer requirements, further details/options can be provided upon request.
• Outage reporting: Objective System Administrators receive Email and SMS alerts and have internal dashboards, and will report any incident with the customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Service management via bastion hosts and use of a VPN
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberSecurity Essentials Plus
• Information security policies and processes: All Objective staff in the UK are responsible for conforming to the security manual in all their work. The procedures which make up the Information Security Management System (ISMS) define specific responsibilities. The Objective UK Information Security Manager, who reports directly to the General Manager UK, is responsible for the ISMS design and development, liaison with external advice and guidance (e.g. interest groups, product user groups). They are responsible for: • owning the ISMS and ensuring that it presents an integrated set of policies and controls which support Objective’s information security policy • establishing information security objectives to support the policy, and controlling their achievement • ensuring that any failures, events or improvement opportunities relating to information security are recorded and addressed as appropriate (including retention of records as required) • maintaining the ISMS components in accordance with agreed improvements, and ensuring that they are implemented correctly • ensuring that any resources required to support information security are identified and requested • monitoring the system's effectiveness through audits and other measures • ensuring compliance with the requirements of ISO 27001 • ensuring staff awareness of information security • maintaining knowledge of information security good practice.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change and configuration management procedures are followed to track service components throughout their lifecycle to ensure the network remains operational and stable at all times. No changes may be made to the IT infrastructure without the Systems Administrator’s approval. The Systems Administrator reviews and risk assesses changes for potential security impact and mitigates and manages appropriately before deployment onto live system environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Incidents are raised in response to threat identification and managed on a risk impact assessed basis and prioritised for response. Patches are deployed and managed in accordance with defined processes with emergency patch processes defined for dealing with high impact / high priority incidents. Potential threats and threat actors are monitored and regularly reviewed as part of the regular review process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: A multi-layered strategic approach exists to protect the data, network and laptop/desktops from Internet borne threats that uses: • Anti-virus and malware scanner software on laptops/desktops and servers to protect against virus and malware infections • Email filtering to prevent email based attacks delivered in the form of incoming spam mail. • A firewall regulates inbound and outbound traffic to protect against potential threats. • Operating systems software is updated to address known vulnerabilities. Tickets are raised in response to an incident and prioritised for response based on risk assessment.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Users report and raise incidents through the Support Portal and tickets are raised to progress incidents. Each ticket is responded to with details of root cause of the incident together with incident resolution details identified.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.1%
• Between £500,001 and £1,000,000: 0.1%
• Between £1,000,001 and £2,500,000: 0.1%
• Between £2,500,001 and £5,000,000: 0.1%
• Over £5,000,001: 0.1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F27c0ed2-6453-45df-9b13-bbbdb6619a8f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7900a468-5a3b-4eb5-9b4c-e37f22d7b797
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ashleym@wuluf.com. Tell them what format you need. It will help if you say what assistive technology you use.