ALTODIGITAL NETWORKS LIMITED

Cyber Security Awareness Testing & Training as a Service

The worlds largest integrated platform for Security Awareness Training and Simulated Phishing – the solution includes over 1,000 Course Modules & 14,000 Email Phishing Templates, with enterprise grade reporting displaying risk scores by user or department.

Features

• Unlimited Phishing Emails
• World’s Largest Library of Security Training Content
• Enterprise Reporting
• Custom ‘Smart Groups’ to display behaviours of users.
• Simulated Attachments including Word, Excel, PowerPoint, Excel and PDF.
• Risk Scoring monitoring for users, groups or the entire organisation.
• Automatic Testing & Training

Benefits

• Proven Product to Reduce Phish Prone Percentage by 25%
• Train and Test all users and create a Security Culture
• Centralised Portal to manage all Training and Testing
• Able to upload own Learning Content to KnowBe4
• Train staff on the latest Security Trends and Legislation

£10.56 a user a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at xbsuk.bid-team@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

850594034615508

Contact

Alison Meighan
07717727484
xbsuk.bid-team@xerox.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Windows: Chrome 17.0+, FireFox2+, and Internet Explorer 6+
  • MacOS: Chrome 17.0+, FireFox 2+,and Safari 2+
  • Linux: Chrome 16.0+ and FireFox2+
  • Flash Player 6.0 or higher.
  • A minimum screen resolution of 800—600 for courses.
  • Pop-up Blocker Disabled.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 response times start from 1 hour on evenings or weekends depending on the service package included.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The managed service can include on-site technical support for a fixed monthly fee with unlimited access or available per hourly fee. All customers have an assigned Service Delivery Manager and Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Xerox IT Services complete a full onboarding process which includes:; -Meeting with Stakeholders to Agree Objectives; - Import users in to theKnowBe4 Platform; - Create first 'baseline' phishing campaign & first training course to those who fail the test.; The process can be completed remotely or in person with the organisation and full documentation will be provided if requested.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination KnowBe4 will archive the data before they permanently delete it from their application servers.
• End-of-contract process: The cost includes the initial onboarding and configuration of the platform, unlimited phishing and testing and ongoing monthly/quarterly service meetings to provide recommendations on the best way to improve the Security Awareness in the organisation.; At the end of the term if the organisation does not wish to continue the services will stop and any/all data will be permanently deleted if requested from theKnowBe4 platform.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All content has been designed to work natively with both desktops and mobiles or tablets.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: KnowBe4 offer a REST API for Platinum and Diamond licence holders where data can be pushed/pulled for reporting purposes.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: All content on the platform can be customised to meet the customers preferences or requirements.; This includes over 14,000email phishing templates or even custom learning courses which can be uploaded to the KnowBe4 platform.

Scaling

• Independence of resources: The KnowBe4 platform is built on Amazon Web Services which has agreements in place for high levels of availability and rapid scalability if required.

Analytics

• Service usage metrics: Yes
• Metrics types: KnowBe4 has a wide variety of reports which can display the Risk Score by user or group, Phishing Activity, Training Activity, User count & Login reports and much more.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KnowBe4

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Over 60 user activity reports can be exported out of KnowBe4 as a CSV or PDF to an email address.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Active Directory

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Telephone support is available to all customers 9am to 6pm, Monday to Friday in the UK & calls outside this window will be worked on by other regions on a best endeavour basis.; the KnowBe4 Platform has a guaranteed uptime of 99.9% uptime excluding any planned maintenance or due to events outside of KnowBe4's control.
• Approach to resilience: Available on request
• Outage reporting: Service availability can be obtained via the public dashboard or an organisation can subscribe to notifications via email or SMS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User permissions can beset based on user role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We Utilise a NIST standard with Department of Defense Least privilege model.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Utilisation of Industry standard Change management from beginning to end of contract life. All changes are validated against NIST standards and for any potential security risk or security impact.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Utilization of real-time vulnerability scan and network analysis, all remediation is automated and responded to within in moments of identification. Critical security patches are deployed within 72 hours of notice of availability. System patches are applied within 14 days of availability for non-critical patches. Our resources for threats is derived from multiple sources including Threat management / remediation provider.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We utilise a multi-pronged set of systems from Network traffic monitoring, heuristic behaviour analysis, known threats, and Artificial Intelligence based system nominal state behaviour tracking. A potential compromise is quarantined and analysed immediately via Ai then escalated to personnel if unable to categorize. Most actions are completed within 15-30 minutes of identification.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We utilise a governed set of processes defined internally by the CISO and report via email / web portal. Reports are generated post critical incident and root cause analysis.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Xerox is committed to fighting climate change such that we play a role in the sustainability of our world’s natural resources. Xerox has identified four strategic commitment areas where we can make a significant impact on the environment:; • Reducing Energy Use and Protecting the Climate: • Preserving Biodiversity and the World's Forests:; • Preserving Clean Air and Water: •Preventing and Managing Waste:; We invest in technologies that reduce the carbon footprint of our operations and offer solutions to our customers that reduce energy use, cost and waste. Our Net Zero goal is 2040. In 2021, weal so expanded our greenhouse gas (GHG) emissions reduction goal to cover scopes 1, 2 and 3. We plan to achieve net-zero emissions through projects that improve operational efficiency, create new technology innovations, and neutralise residual GHG emissions through carbon compensation mechanisms. Our approach to sustainability includes partnerships to accelerate progress. We have officially joined the UNFCCC’s Race to Zero and SBTi’s Business Ambition for 1.5°C campaigns, aligning our climate mitigation targets to what science dictates is necessary to reduce the destructive impacts of climate change on human society and nature. We are a founding member of Defra’s e-Sustainability Alliance (DeSA), We are actively involved in the provision of best practices on the ways in which IT firms of all sizes can minimise their environmental impacts. We also support the Government Cloud Sustainability project, focusing on ‘Sustainable IT’ (e.g. achieving net-zero, modern slavery and other supply chain matters) and ‘IT for Sustainability’ –including the social pillar, “How to procure and measure performance on all things Cloud”. When selecting our technologies and services for G-Cloud 14,we have utilised this knowledge base and ensured that the services & technology used comply with Government guidance and carry accreditation from 3rd party bodies where appropriate.

Pricing

• Price: £10.56 a user a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at xbsuk.bid-team@xerox.com. Tell them what format you need. It will help if you say what assistive technology you use.