IOCO SOLUTIONS LIMITED

Data and Analytics Consulting Services

iOCO has extensive experience and expertise across a range of data platforms and services. This includes the key pillars of Data Engineering, Architecture, Support & Ops, Governance Compliance, as well as Visual Analytics & AI. We also have a number of vendor partnerships including AWS, IBM, Denodo, Informatica and Cloudera.

Features

• Data Integration and Engineering
• Architecture and Design
• Skills development, enablement and training
• Visual Analytics
• Advanced Analytics, AI and Machine Learning
• Data Governance and Compliance
• Data Strategy and Advisory Services
• Managed Operations and SLA's

Benefits

• Access to experienced resources and skills
• Augment your own teams with expert skills
• Work with multiple analytics & data products and vendors
• Multiple Industry exposure
• Best practice guidance across the data lifecycle
• Modern approach to data migrations into the Cloud
• Various engagement models to suite your business
• Managed Service and Cloud hosting solutions

£250 to £900 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.morey@ioco.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

850658959956996

Contact

Mick Morey
0118 206 2938
michael.morey@ioco.tech

Planning

• Planning service: Yes
• How the planning service works: Using an Advisory-led approach, iOCO Data would aim to do a full review of the existing data eco-system and then identify target areas where there are the most pain point currently. Through an agile approach we would look to build out a strategic roadmap to ensure that whatever data solution is being implemented, it adds real business value to your organisation. Typically in today's modern data eco-systems, a Cloud-first approach needs to be adopted to look to gain advantage of what data services are available across the public cloud providers.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: IOCO provide various training services depending on which data products and services are being utilised or implemented.
• Training is tied to specific services: Yes
• Services the training service works with:
  • IBM Planning Analytics
  • IBM Cognos Analytics
  • Cloudera
  • Denodo
  • Microsoft Power BI
  • Data Literacy & Maturity Assessments

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Using a Well Architected approach, iOCO evaluate each workload, and choose the best approach to align with the business drivers of the organisation. With regards data migrations to the cloud, this would very much depend on technology being implemented and whether the organisation is redesigning data processes or doing purely a lift and shift of existing.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Azure
  • GCP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This would be built into the testing procedures that are part of any data lifecycle. Data always needs to match what resides at source. Testing strategies will be aimed at each phase, whether that be during the engineering, integration or reporting/presentation phase.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: IOCO offers a fully managed service for workloads running on AWS. Software support is limited to the software the iOCO supplies.

Service scope

• Service constraints: IOCO does not have any constraints for our Consulting Services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Severity 1 (Critical Service Incident) - Within 30 mins; Severity 2 (Critical Service Incident) - Within 1 hour; Severity 3 (Non-Critical Service Incident) - Within 4 business hours Severity 4 (Minor Support Request) - Within 4 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a service desk to log incidents and support requests. Calls are prioritised based on severity and assigned accordingly. 4 Levels of severity is classified. The service included 3 levels of support engineers based on skill level (i.e 1st , 2nd and 3rd level support ) as well as a vendor escalation process. We provide a client account manager and a cloud architect, as well as Service delivery manager where appropriate. Depending on the vendor product being supported, and our partner status, these service levels could be reviewed.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  As a company iOCO/EOH have our own GreenOps practices which we adhere to and offer as a service to our customers. We are also closely aligned with our vendors and partners (including our Data Centres), ensuring that we adhere to their sustainability targets.; As a group, EOH recognise the importance of operating in a sustainable and responsible manner and as such have put in place a Sustainability policy which is driving down from an executive level to all areas within the operations of the business.

  Wellbeing

  iOCO/EOH are committed to wellness in the workplace and have a policy which covers Employee Wellness & Assistance. The wellness programme is a series of preventative/proactive programmes which focus on maintaining a healthy lifestyle and is intended to improve and promote the wellness of Employees and their Immediate Family.

Pricing

• Price: £250 to £900 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.morey@ioco.tech. Tell them what format you need. It will help if you say what assistive technology you use.