Information Technology (IT) as-a-Service
Agilisys IT as a Service provides modern, scalable IT solutions which enable businesses access to a range of IT services, enabling them to meet their goals. From a single service to an entire managed service, Agilisys offers flexible, accessible and value for money solutions.
Features
- Cloud orchestration and integration, including intergrated reporting, and optimisation
- Capabilities to innovate, run and constantly integrate new technologies
- Supporting agile and DevOps frameworks and methodologies
- End user experience XLAs and improved personalised support services
- Standardised, automated shared services with “Standard and Premium” service options
- Public sector credentials and domain expertise across all technologies
- Service Centre as a Service, Microsoft 365 as a Service
- Platform as a Service, Desktop as a Service
- Service Management as a Service, Intelligent Automated Service Centre
- Strategy, Digital Transformation and Transition Services
Benefits
- Standard and premium serivice options and tiers
- Intelligent Automated Services - level 0 support with virtual agents
- End to end delivery model and management of services
- Services aligned to ITILv4 best practices under pinned by ServiceNow
- Cloud and 3rd party proivder agnostic services
- Services aligned to vendor future roadmaps providing customer solutions
- Pre-packaged services and solutions enabling quick onboarding
- Developed strategies across technology roadmaps and digital transformation
Pricing
£490 to £1,725 a unit a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 5 0 6 7 7 4 1 5 4 3 2 8 8 1
Contact
Agilisys Ltd
Gemma Teagle
Telephone: 07792 169644
Email: info@agilisys.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- There are no service contraints. Agilisys would review the customer requirements and help define the most appropriate service solutions.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Vitural agents and web chat support is provided through our Intelligent Service Centre using our intergrated ServiceNow platform. The platform is secure and webchat support utalises Microsoft teams. The support request can be passed to a support agent depending on service offering and tier. The support is provided between 8-6pm as standard.
- Web chat accessibility testing
- N/A
- Support levels
- Vitural agents and web chat support is provided through our Intelligent Service Centre using our intergrated ServiceNow platform. The platform is secure and webchat support utalises Microsoft teams. The support request can be passed to a support agent depending on service offering and tier. The support is provided between 8-6pm as standard.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft; Amazon; ServiceNow
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 28/05/2021
- What the ISO/IEC 27001 doesn’t cover
-
The scope of this approval is applicable to:
The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Reduce Car Milage – we have committed to clock up to 5% fewer non-commute business miles. To support this, we are encouraging the use of electronic distance communication, the use of shared private and/or public transport where practical etc. The intention is not to disrupt the business, but if travel is not always necessary then it need not always happen. This commitment has been reinforced by the recent COVID-19 economic circumstances, with the vast majority of our organisation now working from home. - Covid-19 recovery
-
Covid-19 recovery
Agilisys has created an Environmental Management System (EMS) which is now ISO14001 certified. The EMS is a set of policies, processes, plans, and practices that records and defines the rules in how Agilisys interacts with the environment. - Tackling economic inequality
-
Tackling economic inequality
Fast Futures is a leading-edge digital and business skills programme designed with leading blue-chip employers e.g. Shell, Barclays, and the NHS. It provides essential digital and business skills to 18–22-year-olds on a free 12-week training course, plus mentoring and access to potential employment opportunities. Recruitment prioritises under-represented social groups through a tailored and fully inclusive recruitment process. - Equal opportunity
-
Equal opportunity
Agilisys is an equal opportunities employer.
Pricing
- Price
- £490 to £1,725 a unit a day
- Discount for educational organisations
- No