Agilisys Ltd

Information Technology (IT) as-a-Service

Agilisys IT as a Service provides modern, scalable IT solutions which enable businesses access to a range of IT services, enabling them to meet their goals. From a single service to an entire managed service, Agilisys offers flexible, accessible and value for money solutions.

Features

  • Cloud orchestration and integration, including intergrated reporting, and optimisation
  • Capabilities to innovate, run and constantly integrate new technologies
  • Supporting agile and DevOps frameworks and methodologies
  • End user experience XLAs and improved personalised support services
  • Standardised, automated shared services with “Standard and Premium” service options
  • Public sector credentials and domain expertise across all technologies
  • Service Centre as a Service, Microsoft 365 as a Service
  • Platform as a Service, Desktop as a Service
  • Service Management as a Service, Intelligent Automated Service Centre
  • Strategy, Digital Transformation and Transition Services

Benefits

  • Standard and premium serivice options and tiers
  • Intelligent Automated Services - level 0 support with virtual agents
  • End to end delivery model and management of services
  • Services aligned to ITILv4 best practices under pinned by ServiceNow
  • Cloud and 3rd party proivder agnostic services
  • Services aligned to vendor future roadmaps providing customer solutions
  • Pre-packaged services and solutions enabling quick onboarding
  • Developed strategies across technology roadmaps and digital transformation

Pricing

£490 to £1,725 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 5 0 6 7 7 4 1 5 4 3 2 8 8 1

Contact

Agilisys Ltd Gemma Teagle
Telephone: 07792 169644
Email: info@agilisys.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
There are no service contraints. Agilisys would review the customer requirements and help define the most appropriate service solutions.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Vitural agents and web chat support is provided through our Intelligent Service Centre using our intergrated ServiceNow platform. The platform is secure and webchat support utalises Microsoft teams. The support request can be passed to a support agent depending on service offering and tier. The support is provided between 8-6pm as standard.
Web chat accessibility testing
N/A
Support levels
Vitural agents and web chat support is provided through our Intelligent Service Centre using our intergrated ServiceNow platform. The platform is secure and webchat support utalises Microsoft teams. The support request can be passed to a support agent depending on service offering and tier. The support is provided between 8-6pm as standard.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft; Amazon; ServiceNow

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
28/05/2021
What the ISO/IEC 27001 doesn’t cover
The scope of this approval is applicable to:

The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

Reduce Car Milage – we have committed to clock up to 5% fewer non-commute business miles. To support this, we are encouraging the use of electronic distance communication, the use of shared private and/or public transport where practical etc. The intention is not to disrupt the business, but if travel is not always necessary then it need not always happen. This commitment has been reinforced by the recent COVID-19 economic circumstances, with the vast majority of our organisation now working from home.
Covid-19 recovery

Covid-19 recovery

Agilisys has created an Environmental Management System (EMS) which is now ISO14001 certified. The EMS is a set of policies, processes, plans, and practices that records and defines the rules in how Agilisys interacts with the environment.
Tackling economic inequality

Tackling economic inequality

Fast Futures is a leading-edge digital and business skills programme designed with leading blue-chip employers e.g. Shell, Barclays, and the NHS. It provides essential digital and business skills to 18–22-year-olds on a free 12-week training course, plus mentoring and access to potential employment opportunities. Recruitment prioritises under-represented social groups through a tailored and fully inclusive recruitment process.
Equal opportunity

Equal opportunity

Agilisys is an equal opportunities employer.

Pricing

Price
£490 to £1,725 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.