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Grove Information Systems

Digital Transformation - Process, People and Technology

Helping you transform as an organisation by reviewing your Digital Estate. The digital transformation of your estate encompasses a range of features designed to modernise and streamline the interaction between citizens and state. Incorporated in the Service definition documents is how to use AI to provide you with better services.

Features

  • Centralised portals where citizens can access various services
  • Services are accessible on smartphones and tablets
  • Advanced security measures ensure personal information and transactions are protected.
  • Different government departments share information seamlessly
  • Citizens receive instant notifications about the status of their requests/applications

Benefits

  • Digital services reduce processing times and cut down on paperwork.
  • Moving services online, governments can save on physical infrastructure/administrative cost
  • Services become more accessible to all citizens.
  • Digital records allow for greater accountability and transparency in government.
  • Easier access to services/information, citizens can participate more actively.

Pricing

£300 to £1,500 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 0 8 1 1 0 9 7 1 7 7 0 9 4

Contact

Grove Information Systems Philip Witheridge
Telephone: +44 207 493 6741
Email: pwitheridge@groveis.com

Planning

Planning service
No

Training

Training service provided
Yes
How the training service works
Training in portal management and service use.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response time, 24/7/365.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
P1 - Critical business impact or critical loss of service - The issue must be logged via telephone A resolution of a next-steps action plan will be relayed within four hours for all support cases received from customers during each annual support period. P2 - Major or partial loss of service, where a work-around does not exist - Issue must be logged via telephone or the support portal A resolution or an initial next-steps action plan will be relayed within five hours, provided the customer provides all requested information in a timely manner. P3 - Questions, how-to queries or minor service impact - The issue must be logged via telephone or the support portal - A resolution plan will be relayed within eight hours, provided the customer provides all requested information in a timely manner. P4 - Documentation and enhancement requests - Issue must be logged via telephone or the support portal A resolution plan will be relayed within 24 hours, provided the customer provides all requested information in a timely* manner.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

The solutions and services we offer to G Cloud procurement organisations typically require new skill sets for which we provide employment and follow on mentorship training and growth opportunities.

Pricing

Price
£300 to £1,500 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.