Information and Technology Service Strategy and Support
Supporting design, development and programme management of innovation, customer and human centric information and technology services and a systems engineering approach to discovery, design, development and implementation of information management / digital twin for organisations to leverage value, deliver outcomes and achieve benefits delivery through realisation plans and monitoring protocols
Features
- Benefit mapping linked to organisational outcome framework
- Green Book compliant business case and benefits realisation plan
- Infrastructure measurement and monitoring strategy, implementation and Intervention assessment
- Systems Engineering approach, Enterprise and solution architecture
- Lean process development /whole life asset information requirements
- Outcomes based procurement strategy and strategic asset management plan
- BIM strategy and implementation plan for service provision
- Outcome based contracting, supplychain and vendor selection with Information
- Organisational design, change management associated with digital transformation
- Definition and creation of a digital twin
Benefits
- Ensure information management plan delivers against organisations' outcomes requirements
- Identify information users and their data requirements up front
- Engage suppliers with clear OIR, AIR, EIR enabling better performance
- Ensure system delivers design criteria
- Engage supply chain through information exchange
- Improved business performance
- Unlock and achieve investment outcomes
- Optimise existing service performance
Pricing
£450 to £2,400 a unit a day
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
8 5 1 1 5 7 5 0 3 0 1 8 7 1 0
Contact
Kudu Consultancy
Dr Andrew Robinson
Telephone: 07484214093
Email: arobinson@uil.io
Planning
- Planning service
- Yes
- How the planning service works
- Working with the client to understand their business needs and ways-of-working, uil will define the enterprise and solution architecture, the data needed, the infrastructure to deploy, the applications necessary and the service, security and training wrapper required.
- Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Working with the client to understand their current and future state, we will devise the most cost effective and business resilient methods of moving to the cloud or between different cloud providers.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We will develop an assurance strategy aligned to the business and service outcomes. Which will describe how each element of the service is quality assured, from strategy, user requirements, data and infrastructure and training/competency development. This is conducted at all different capacity levels to ensure the service volume transactions can be assured at or above the defined levels.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4h office hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- Tailored to clients requests
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
Our services are designed to reduce the impact of cloud service on the climate, through addressing the factors that contribute to climate change in our activities and those from our clients. - Covid-19 recovery
-
Covid-19 recovery
- - Tackling economic inequality
-
Tackling economic inequality
- - Equal opportunity
-
Equal opportunity
- - Wellbeing
-
Wellbeing
-
Pricing
- Price
- £450 to £2,400 a unit a day
- Discount for educational organisations
- Yes