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Cloud Cover IT Limited

SharePoint Development, Training and Support Services

SharePoint specialists working with large multinationals to SMEs to design, develop, and support SharePoint solutions (including 2010/13/16, and Office 365 SharePoint). CCIT provides consultancy, design, development, migration, integration, training, hosting, maintenance, and support of SharePoint. Our bespoke solutions drive productivity, improve efficiency, empower teamwork, and introduce new ways of working.

Features

  • Highly experienced and dedicated team of SharePoint consultants and developers
  • SharePoint customisation and bespoke development to fit specific needs
  • SharePoint performance optimisation expertise
  • Custom SharePoint mobile application development and configuration
  • Microsoft guaranteed up-time of 99.9% for SharePoint
  • Secure file storage, transfer and Advanced Data Loss Protection
  • Fully managed hosting service and maintenance for SharePoint
  • Upgrade, migration, on premise and cloud deployment services
  • Online and on premise SharePoint integration, consultancy and training
  • SharePoint uses a Hybrid cloud model

Benefits

  • Increased user productivity, minimize data loss, and improve data security.
  • Enhanced communications with chat, video, team sites, intranet functions.
  • Automated Project Management creating deadlines, alerts and interactive reports.
  • Collaborative workspace, co-author in real time and secure document sharing.
  • Self-service portal, vacation tracking, time-off requests and feedback management.
  • SharePoint is a user-friendly communication and collaboration toolkit
  • Online/ offline data synchronisation and accessible on any device, anywhere
  • Increased governance using SharePoint security and audit features
  • Customisable client interface with outward access/ sharing for external stakeholders
  • Personalised news, announcements, social feeds, groups & communities

Pricing

£18 to £100 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 1 1 9 5 1 1 0 5 2 4 4 9 2

Contact

Cloud Cover IT Limited Lance Gauld
Telephone: 07768 444498
Email: lance@flyte.cloud

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Subject to Microsofts' ongoing maintenance and upgrading schedule.
System requirements
  • Access to internet
  • Office365 licencing
  • SharePoint licence
  • Internet accessable device

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within 4 hours Monday to Friday and if by agreement at the weekend
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available on our website and enables users to discuss with an engineer or sales department subject to availability
Web chat accessibility testing
We test this on a regular basis
Onsite support
Yes, at extra cost
Support levels
Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide user documention and webinar based training. At request, onsite training is available.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be archived, downloaded or destroyed as per Microsoft procedures and any legislation that binds the client.
End-of-contract process
At the end of the contract the completed product will be transferred as per client instruction. We would not invisage a cost to do this unless the client requests a service not covered by their contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
CloudcoverIT will discuss the clients needs before the system is installed and SharePoint will be customised to fit those needs before installation.

Scaling

Independence of resources
Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.

Analytics

Service usage metrics
Yes
Metrics types
Data and storage usage is provided.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported using any one of the Microsoft Office products from Access, Excel, Word etc.

The product has the availability to export into CSV product
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Word
  • Access
  • Powerpoint
  • Microsoft Power BI
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excell
  • Word
  • Powerpoint
  • Access
  • Power BI

Data-in-transit protection

Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Client data is private and secure in the Microsoft Cloud Azure and supported by the protection of Microsoft. A client's data will not be transferred to our network in any circumstances.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Guaranteed availability is as per Microsoft SharePoint licence agreement.
Approach to resilience
As per Microsoft Data Centre, resilience spread across at least three data centres.
Outage reporting
As per Microsoft 365 portal.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
CCIT provides user access control to CCIT services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root CCIT Account’s Secret Access Key or the Secret Access key of a user created with CCIT IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Centre for assessment ltd
ISO/IEC 27001 accreditation date
06/06/2022
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Esentials
Information security policies and processes
CCIT implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. CCIT is responsible for familiarizing employees with the CCIT security policies.

CCIT has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

Policies are approved by CCIT leadership at least annually or following a significant change to the CCIT environment.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to CCIT services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Teams set bespoke change management standards per service, underpinned by standard CCIT guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow CCIT incident response procedures. Exceptions to change management processes are documented and escalated to CCIT management.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
CCIT Security performs vulnerability scans on the host operating system, web applications, and databases in the CCIT environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
CCIT deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Near real-time alerts flag potential compromises based on CCIT Service/Security Team- set thresholds.
Requests to CCIT KMS are logged and visible via account’s CCIT
CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the CCIT resource protected through the CMK use. Log events are visible to customers after turning on CCIT CloudTrail in their account.
Incident management type
Supplier-defined controls
Incident management approach
CCIT adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

Price
£18 to £100 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
SharePoint trials are available from Microsoft portal
Link to free trial
https://portal.office.com/partner/partnersignup.aspx?type=Trial&id=e6f61b76-41ba-405b-b5b1-72c7bed9d8f4&msppid=3814735

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.