Insight
Insight - Managed Cloud Platform Azure
Insight can provide the buyer with the ability to pass responsibility for day-to-day operational management of their Cloud services in Azure to Insight. Three options, Platform, Platform+OS, Platform+OS+DB. Insight assumes administrative services with ITIL practice governance and service management. Provides monitoring plus Incident Management and Service Request fulfilment- REMOTE SERVICE
Features
- Flexible options, platform with operating system /Database Management
- Buyer doesn't have to cover test and pre-production environments.
- Advice and guidance when Azure commercial elements leading cost optimisation
- Proactive incident management should services or elements be unavailable
- Service request fulfilment for changes (MACD) to be implemented
- Performance monitoring and preventative maintenance
- ITIL aligned service management processes
- Service manangement reporting providing knowledge/trends on buyer's infrastructure
- 24x7 coverage
- Policy compliance report provides status against policy and best practice
Benefits
- Remote experts providing operational responsibility, freeing up buyer resources
- Pricing only charges for elements managed
- Cost optimisation reporting highlights better commercial options for the buyer
- Flexible options, platform with operating system /Database Management
- 24x7 coverage providing round the clock coverage reducing buyer costs
- Reporting on service performance and trends to suppport buyer decisions
- ITIL-aligned processes for consistency in service delivery
- Pre-approved requests for direct implementation streamlines the approval/ delivery process
- Monitored environment identifying changes and outages, allowing proactive adjustments
- Policy governance and compliance reporting identifies areas for improvement
Pricing
£200 a unit
Service documents
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Framework
G-Cloud 14
Service ID
8 5 1 3 4 6 9 2 3 5 4 6 8 3 0
Contact
Insight
Public Sector Tender Team
Telephone: 0344 846 3333
Email: pstenderteam@insight.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- Insight provides remote managed services for Microsoft Azure infrastructure products. This is where the buyer out-tasks the day-to-day management responsibility to Insight for operational service and maintenance of the infrastructure. Three options are available - Platform only, Platform and Operating System and Platform, Operating System and Database. The service provides monitoring of the in-scope Azure resources, incident management, service request fulfilment, ITIL-aligned service management services, including reporting and governance. It is a 24x7 operational coverage service, alleviating some of the staffing and cost pressures on the buyer. Compliance with set policies and reporting of non-compliance are also part of the service.
Service scope
- Service constraints
- This is a remote service delivered in English only. Covers Microsoft Azure infrastructure resources only (IaaS and PaaS), no on-premises or hybrid working is supported. If using the Platform and OS option - all operating systems (Windows and Linux) must be supported by the vendor and Microsoft. The buyer must have the appropriate licensing coverage in place. For the Database option, only Microsoft Azure supported implementations will be covered (IaaS and PaaS). Please refer to the Service Definition document for the service required.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
"Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours.
All Service Requests are dealt with during UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays), some automated requests may be completed at time of submission.
Web portal availability is 24x7 for submission." - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
"This is a managed service with responsibility for the operational running and management of the Azure infrastructure and services devolved to Insight's specialist Cloud Engineers. As the responsibility lies with Insight, it provides Service Level Objectives the Buyer can expect by way of response times and target resolution times for the support.
Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours. Target resolution times are: - P1 4 hours, P2 8 hours, P3 72 hours, P4 120 hours.
All Service Requests are dealt with during UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays), some automated requests may be completed at time of submission.
Web portal availability is 24x7 for submission."
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 23rd December 2021
- What the ISO/IEC 27001 doesn’t cover
- Our certification includes: The supply of computer hardware, peripheral equipment, networking equipment, software, IT supplies and training courses. The configuration, test and repair of supplied computer equipment and the provision of client engineering services and technical support for computer systems and software, in accordance with Statement of Applicability V4 dated 18 March 2021.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 1/29/2024
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- NA
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
"Insight’s commitment to the environment, fighting climate change, and helping our customers achieve their environmental objectives is implicit in our Environmental Policy, and ISO 14001:2015 accreditation. Which states “Insight is committed to the protection of the environment … in order to reduce the adverse environmental impacts of its products, activities, and services”.
As part of our corporate responsibility commitment, and in alignment with our value of Heart, we support and deliver charity projects across the UK that support making a better environment. We will leverage this commitment to deliver activities both internally and externally to the delivered services under this framework.
Our activities to fight climate change and support the environment will include minimising waste at our facilities, taking part in environmental projects for local charities, supporting knowledge development of our teams and customers. "Covid-19 recovery
"Since 2019 Insight have embraced hybrid working and supporting individuals from all areas of our business to work effectively from across the UK. We have learnt and developed practices and policies that support our teammates and our supply chain partners to deliver integrated services that add value.
We believe in the power of leveraging technology to drive positive changes in local communities across the globe. As such we work with suppliers that also follow this value, driving and supporting donation of devices, training, and upskilling services, and encouraging individuals from all stages of their career to work in technology.
Our activities to aid the recovery from the impact of COVID-19 include continuing to offer flexible hybrid remote working opportunities, providing physical and mental wellbeing services to our teammates through services such as Vitality Health, training, and skills development sessions, and offering employment opportunities through our Skills Academy."Tackling economic inequality
"Insights commitment to tackling economic inequality is driven by our value of Harmony, working as a solutions integrator we combine our expertise and services with key supply chain partners to deliver the best possible solution. Through our collaborative relationships we support customer engagement with specialist SMEs, which can lead to long term growth and development of new technology.
Our Social Value Strategy, which is aligned to the UK Governments model, aims to develop digital skills, enabling young people to access employment opportunities, and drive the future of our industry. We currently drive skills development through: our Skills Academy which delivers a 2-year programme to empower candidates from all stages of life to carve out a successful career in technology, and our STEM Ambassador programme that support activities to encourage the next generation of tech professionals.
Through delivery of work under the framework we support employment and development of skills through activities such as career advice, STEM events, work placements, and mentoring, along with continuing our partner and vendor alliance to support small upcoming specialist expert services to grow. "Equal opportunity
"Insight’s commitment to providing an environment of equal opportunity is detailed in our policies and demonstrated through our accreditations, which includes:
• Diversity, Inclusion and Equal Opportunities Policy, Global Human Rights Policy, and UK Flexible Working Policy.
• Certified Great Place to Work, Disability Confident Employer, and signatory of the UN Global Compact.
As a company we strive to ensure we meet, where possible exceed, the requirements of the Equality Act 2010, UK Government Social Value Model (PPN 06/20), Modern Slavery Act 2015, and any key legislative or social changes to ensure that our current and future teammates are provided with an environment that encourages equal opportunity through open accessible employment growth, skills development, and fair pay.
Our activities to support equal opportunities through the framework will include open and accessible recruitment practices, skills development through training courses, webinars and development sessions, promoting diversity through our teammate resource groups, and networking with individuals from all industries to support digital transformation."Wellbeing
"Wellbeing is a top priority at Insight, as such we have built and regularly promote a flexible, open, and safe culture. As a supportive community of individuals we implement our wellbeing policy, driven through our value of Heart, to provide an environment which encourages healthy communication and the long-term wellbeing of our teams.
As a Disability Confident Employer, certified Great Place to Work, and signatory of the Mental Health at Work Commitment, we ensure that our standards meet or exceed the expectations of both the standards, but also our teammates across our business.
Our activities to support wellbeing of all individuals providing services under this framework will include access to our online Wellbeing Hub, supporting the work of our teammate resource groups (ShesInsight, DiverseABILITY, Insight Stands Out, RESPECT), promoting wellbeing through webinars, provision of training for first aid and MHFA, implementing occupational wellness checks, and drive awareness of support available internally and externally."
Pricing
- Price
- £200 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at pstenderteam@insight.com.
Tell them what format you need. It will help if you say what assistive technology you use.