Digital Interactive Ltd

Infreemation - Volunteer/staff training and skill management system

Infreemation is an advanced online cloud based application for processing staff and volunteer training requirements. The system will keep track of all training requirements and training courses. Send out automatic reminders and allow bookings to be made against courses.

Features

  • Staff and Volunteer Training management system
  • Can also process enquiries about training
  • Unlimited staff/volunteer accounts
  • Meets GDPR requirments
  • Keeps track of mandatory training
  • Real-time reporting
  • Sends reminders when training is due
  • Staff/Volunteers can book training via system

Benefits

  • Case system built specifically to handle this type of data
  • Site license - no per user costs
  • Unlimited users and training courses
  • Lower cost than developing in-house
  • Reduce Duplication
  • Website forms
  • Unique request timeline feature
  • Limited training required

Pricing

£8,000 to £35,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@digital-interactive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 5 1 3 5 5 9 0 9 4 4 7 7 1 1

Contact

Digital Interactive Ltd Sales
Telephone: 0204 558 5302
Email: support@digital-interactive.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
  • Internet connected device to access the system
  • Site License. Yearly cost - unlimited requests and users

User support

Email or online ticketing support
Email or online ticketing
Support response times
1-2 hours for all support issues raised. Support is offered 24 hours a day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Training is provided as part of the setup of the system. Once this training is complete ongoing and adhoc training can be arranged at an additional cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training is provided as part of the setup. Going forward onsite training can be provided as well as online training if needed.

Training material is available to download and view.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted in various formats via the admin control panel. We will work with the customer to produce an export which can be used.
End-of-contract process
At the end of the contract the customers data is exported. The system is then switched off at an agreed date.

Any customer data is then removed from the system, database and backups using industry standard erasure.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is scaled automatically to work with smaller screens.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
The API can be used to log complaints, compliments, questions and correspondence
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Most features and options can be customised by the customer. The administrator of the system has full access to do this.

Scaling

Independence of resources
We have various load balanced servers in place which can redirect traffic should a server become unavailable

Analytics

Service usage metrics
Yes
Metrics types
Full KPI stats are available via one of the two customisable dashboards.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via the admin control panel.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • Access
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The service carries a 99.99% up time guarantee
Approach to resilience
We have various load balanced servers in place which can redirect traffic should a server become unavailable
Outage reporting
We can alert customers to service outage via email and text message

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Users connect to the service via a username and password. We support 2FA which can be used along side the username/password. Users access is also controlled via IP restricted connections to the service
Access restrictions in management interfaces and support channels
IP management is in place to restrict access to systems as well as limited access to physical hardware.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
IP Restriction

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We follow all government advice on the National Cyber Security Centre. We are also Cyber Essential certificated.
Information security policies and processes
We have clearly defined security policies in place which are monitored and updated regularly. Full auditing is in place to ensure policies are followed.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are developed on separate test servers away from the live environment. Changes are then tested to ensure the system is unaffected. We also penetration test the system after every change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Regular penetration testing is undertaken using up to date methods. Patches are downloaded, tested and applied to live servers the same day they become available and have passed testing.

Information is obtained from Government websites (https://www.ncsc.gov.uk/threats) and security related websites.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Firewalls, log files and failed login attempts are monitored 24/7. Incidents are responded to as soon as we are alerted.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We are committed to doing our part in fighting climate change. As a technology company we know our impact on the environment is higher than most businesses.

Our data centres only use green energy from renewable sources and we are actively seeking to reduce our energy use as much as possible by replacing hardware with more efficient versions during the upgrade process.

We are working towards a paper free office by the end of the year.

We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage customers, suppliers and other stakeholders to do the same.
Covid-19 recovery

Covid-19 recovery

Staff are encouraged to speak to management if they need time to adjust to returning to work after catching Covid-19.

We offer home based working for any member of staff who would prefer not to travel into the office
Tackling economic inequality

Tackling economic inequality

We are helping to tackling economic inequality by:

Paying well above the national minimum wage

Offering a bonus scheme for staff

Helping staff spend more time with their families by ensuring staff work their contacted hours and are not regularly working longer

Ensuring staff are well training with skills which are transferrable
Equal opportunity

Equal opportunity

We are committed to:

Encourage equality and diversity in the workplace as they are good practice and make business sense

Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued

(includes training managers and all employees about their rights and responsibilities under the equality policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination)

All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public

Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities

Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation

Decisions concerning staff being based on merit

Review employment practices and procedures when necessary to ensure fairness, and update them and the policy to take account of changes in the law

Monitor the make-up of the workforce regarding information such as age, gender, ethnic background, sexual orientation, religion or belief, and
disability in encouraging equality and diversity, and in meeting the aims and commitments set out in the equality policy

Ensure our software is provided in a language which is understood by our users
Wellbeing

Wellbeing

For the wellbeing of our staff, we actively work towards and encourage the following

Recognise good work

Boost team relationships

Offer flexible working and benefits

Promote a more healthy lifestyle

Communicate effectively and clearly

Give your employees a voice

Accept regular feedback

Raise the profile of mental health

Pricing

Price
£8,000 to £35,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer a fully unlimited trial of the service for at least 30 days. This can be extended as many times as needed until a decision is made.
Link to free trial
http://www.digital-interactive.com/products/infreemation

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@digital-interactive.com. Tell them what format you need. It will help if you say what assistive technology you use.