Akkodis UK Limited

ServiceNow Implementation & Consulting

Modis (Akkodis) provide professional managed services around the consulting, implementation. From OOTB installations, fully customised configurations and refactoring of existing ServiceNow installations. Our agile approach will accelerate your digital transformation to cloud based services, reducing cost effectively. Includes ITSM, ITOM, ITBM, CSM, Portal, integration, service catalogue, security & CMDB.

Features

• ServiceNow Certified Consultants & Experts
• Outstanding ServiceNow Implementation and Development Service
• Collaboration with your existing staff and support teams
• Customisation of existing ServiceNow installations.
• Service Desk, Administration Support and Managed Services
• ServiceNow Deployment, Life-cycle Management and Continuous Improvement
• ITIL expertise: Incident, Problem, Change, Service Catalogue, CMDB etc
• Independent ServiceNow Implementation, Process and Technical Assessment
• Security Clearance – SC Cleared (and/or eligible) Consultants (where required)

Benefits

• Thought Leadership based consultancy approach
• Highly skilled onshore resources with ServiceNow specific knowledge
• ITSM, ITOM, PPM, CSM, SecOps and SAM experts
• Proven tools and methodologies with ready-made materials and repeatable processes
• Standardised processes across all IT/other service-led departments
• Efficient delivery of an effective ServiceNow solution
• Ensure effective delivery and integration across all IT services
• Managed risks across process and IT replacement
• Faster time to delivery of ITSM tooling

£350 to £1,850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

851655715252642

Contact

Public Sector Team
(+44) 207 634 0100
services@modisinternational.co.uk

Planning

• Planning service: Yes
• How the planning service works: Modis work collaboratively to understand the requirements, using our experience and existing toolsets/collateral to identify and deliver the optimum solution. Our project managers have experience in planning and implementing cloud solutions.; ; With an extensive History of previous deliveries, we are able to re-use or tailor our standard processes and plans to highlight and prioritise key focus areas and dependencies that will allow smooth delivery within required timescales.; ; Modis will also have significant experience of working with multi-supplier deliveries and have proven processes for ensuring that we can work with all parties to ensure successful delivery.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: Modis fully support the requirement to share knowledge and cross train with your in-house ServiceNow capability. Working in collaboration is encouraged and highly advised with this service.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a comprehensive set-up and migration service to support your transition to cloud hosting or cloud software. We follow a proven multi-stage migration path with full operational engagement to ensure secure and managed migration from legacy to new.; ; We recognise the need to migrate with minimal disruption to operational services and reduce the risk of outage and data loss through structured planning, test and execution.; ; Methods works to embed the new ways of working within the organisation to ensure long-term user adoption, something which is key to any successful migration and provides the basis for further development and avoiding regression to previous, outdated practices.; ; We have years of experience in supporting our clients to conduct migrations from complex legacy estates into new cloud-based environments. We understand the complexities of moving from an on-premise traditional IT environment towards cloud, so we support our clients to manage this transition safely.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow SaaS

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The Modis ServiceNow SecOps offering is based on tried and tested solution that aids in the client testing effort. Modis then combine quality tools, proven practices, skilled resources and broad industry knowledge accelerators such as pre-defined test strategy, test scripts and test plans to deliver faster business, IT and security change.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint protection
  • Threat Intelligence Analysis Platform
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Other
• Other security testing certifications:
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Support Services comprises of Modis support of the ServiceNow Application platform provided to Customer, as-is, by ServiceNow, and Modis support of the design, development, configuration, implementation, modification and change of the ServiceNow Application

Service scope

• Service constraints: The core ServiceNow platform is supported by the vendor ServiceNow, Modis provides application management support , if required.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide access to 1st-3rd support via dedicated service desks. This can be delivered through standard 09.00-17.30 hours or 24x7. All operations are UK based and have been vetted to varying levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: All software is tested for accessibility in line with our group equality and diversity global requirements. This includes additional functionality for sight/hearing impaired users for example.
• Support levels: Core platform support is provided 24/7 as part of the subscription for the applications. Optional Application Management support can be purchased, based on agreed requirements either as a fixed yearly price, or a transaction price.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 30/09/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015
  • ALP (Association of Labour Providers)
  • APSCo Outsource
  • EcoVadis
  • JOSCAR (Hellios)
  • RISQS – Rail Industry Supplier Qualification Scheme
  • SEDEX – Ethical Training
  • UK Government Secure Facilities

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Modis is part of the Adecco Group which has set a goal of becoming a Carbon Neutral organisation by 2030 and we expect to reach this goal through concrete action outlined below: ; *Decreasing our use of electricity and fossil energy;; *Decreasing the amount of CO2 emissions through the reduction of air miles flown;; *Increasing the number of environmentally friendly cars in our fleets;; *Recycling stations available in every office; and; Use of recycled products e.g. branded face coverings we have used during the pandemic are all made from recycled bottles.; We recycle whatever we can – paper, ink cartridges, mobile phones and equipment. Currently, at least 50% of our stationery is from sustainable forests. Fair-trade and organic products are provided in all our staff kitchens. We have asked our cleaning companies to use environmentally friendly and non-animal tested products. Additionally, it is our policy to ensure the following: ; *Non-renewable resources will be conserved as much as possible;; *Recycled materials will be utilised wherever practicable and cost effective;; *Wastepaper will be collected separately from the main garbage and recycled;; *All toner cartridges are recycled via a charitable organisation;; *We use recycled toner cartridges; and; *Fluorescent light fittings are collected, removed and taken for recycling.; We are committed to minimising landfill and will recycle most office waste products; however certain wastes i.e. food will be disposed of using landfill. Wherever possible we will ensure that transportation and disposal of waste will complies with current safe practice.

  Covid-19 recovery

  Our teams remained fully operational during COVID-19, providing business continuity to our clients. We have developed and adapted business continuity plans to mitigate risk and provide practical action plans and strategies during this time for both our service delivery teams and client stakeholders. During this period, the Adecco Group continued to: ; *Supported 2,000+ candidates through exclusive redeployment programs from industry to other essential services roles ; *Explored and form new partnerships with organisations to form our talent community such as Student Edge ; *Engaged in thought leadership dialogue with state and territory governments with a focus on reskilling and redeployment. ; *Supported our colleagues and candidates with COVID-19 learning modules developed in consultation with medical advice and guidelines from the World Health Organisation (WHO) to ensure the safety of our staff and mitigate risk for our clients. ; *Provided advice and best practice protocols on returning safely back to work through the creation of a practical guide for a safe return to the physical workplace, providing a comprehensive best practices checklist that can be applied across different industry sectors and operations. This is now being adopted by the World Employment Confederation. ; *Supported candidates and jobseekers during COVID-19 (receiving an average of 1,000 enquiries per day to 5,000 at the peak of COVID-19), provided candidates with free job readiness training to help them re-enter the workplace with the necessary skills. ; *Online assessments and video interviewing tools are already in place in some parts of our business. We increased access and available licenses to implement online tools nationwide to ensure testing and assessments continue as part of our recruitment process.

  Tackling economic inequality

  Further to PPN 09/16, particularly section CSF2. Workforce Skills: we acknowledge many workers have retained their employment in the past few years, the relatively low turnover in many roles has left almost an entire graduate generation struggling for meaningful work that reflects their skills and abilities. At the same time, many of the in-demand roles across all industry sectors, demand some level of new media and IT skills – something our younger generations often have greater experience of than the more established workforce.; We will help support youth unemployment in several ways: ; *Opening Doors campaign, driving the social mobility agenda and ensuring a fair and open route to jobs for young people from all backgrounds. This manifests itself in our work with schools and higher-education institutions to assist with CV writing and interview techniques but has also driven a broader awareness of the advantages companies can gain from a strong apprentice or work experience programme; and; *Our Groups ‘Next Generation’ programme is a very successful alternative to the traditional graduate scheme approach many companies have taken in the past, which can leave participants with a broad base of knowledge, but little in the way of specific skills, and often no guarantee of a role at the end of it. Next Generation focuses its efforts on IT and technical services, and sources, selects, on-boards and cares for the workers, providing them with ongoing training as well as pastoral care, relieving the pressure on internal HR departments and delivering up fully-fledged recruits at the end of the programme.

  Equal opportunity

  As a people services, people focused organisation, our business is built on community and delivering social value across each of the communities we serve. Modis International Limited, part of The Adecco Group, drive Social Impact by activating three interrelated pillars. ; *Access to Work pillar uses our strengths to support people, whose working potential is currently under-realised;; *Access to Opportunity – we empower under-served youth by bringing our work closer to schools; and; *Inclusive Futures pillar parallels our efforts internally to be an influencer in our industry, to drive diversity and inclusion for everyone.; We actively work with employability partners, government, and local, national, and global charities to support reducing unemployment, talent development, upskilling and retraining. Examples of initiatives we support locally, nationally, and globally include: ; *Shelter – we are a key funder and transformational partner of Shelter’s GROW programme;; *Kickstart – we have also committed to supporting over 5,000 young people (16-24) through the Kickstart scheme;; *Creating Brighter Futures Programme – this youth empowerment programme is designed to improve pre-employability and employability readiness for young people;; *Win4Youth – we raise money for people in need through our annual sports initiative and have raised over €2 million through Win4Youth since 2010;; *ACP (Athlete Career Programme) – we have supported over 35,000 athletes from more than 185 countries in their permanent employment through this programme; and; *Partnerships – we work with both Job Centre Plus and Breaking Barriers where we offer training and support to enhance the prospects of local people.

  Wellbeing

  Across Adecco, we recognise the importance of wellbeing, both mental and physical. We have invested heavily in our ability to support staff, this includes providing accessible information to all, including tips and content relating to mental, physical, and emotional support can be accessed, including: ; *Links to content at websites such as Ted Talks, podcasts, food recipes that can boost moods and support mental development, tips to sleep better and longer, and a wellbeing hub with online therapy. ; *Physical Tips for workouts, challenges to get active, cycle to work, gym memberships, diet and food plans, fitness challenges, and various other methods of encouragement and support to maintain a physically active lifestyle. ; *Information on how emotional support can be provided from various sources if required and dedicated telephone lines for support. ; We know it is the respect, care, and support that you receive at work that can make a big difference to a colleague’s health, happiness, and wellbeing. We encourage candidates to take charge of their own health, happiness and wellness and give them the support needed to do this. Our leadership team has also initiated an awareness and education campaign to promote the wellbeing of staff and associates across the business to ensure that they are aware of the support that is available to them should they need it. This is supported by our specially trained Mental Health First Aiders, who are distributed across Adecco for easy access to all colleagues.

Pricing

• Price: £350 to £1,850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@modisinternational.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.