VE3- Digital Twin

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: Users will be notified of any planned maintenance (typically undertaken outside normal business hours).

Users who wish to use the VE3 nVision application as a local install on their machine (i.e. vs virtualised through a CloudConsole) will need to comply with minimum recommended hardware specification.

Customers are responsible for enabling network connectivity to VE3 Cloud UK-PS via authorised network gateways and Authority to Operate.

Minimum contract value may apply
System requirements: HTML5 compatible web browser (e.g. Chrome, Edge, IE9+, Firefox)

Machine spec for running VE3 nVision locally (optional)

Connectivity to UKCloud ("Assured") via authorised network gateway

Authority to Operate

User support

Email or online ticketing support: Email or online ticketing
Support response times: Standard support is as per VE3 Standard Software Support policy.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: VE3 typically uses ZOOM (www.zoom.us) for provisioning customers with web-chat support. Customers join the meeting by clicking on a URL issued to them by VE3. Users can see who is connected (i.e. Participants). Users can select to turn video on/off. Users can select to turn audio on/off. Users can connect to audio via their computer (VoIP), or toll-free dial-in telephone number. User can screen-share. Users can annotate in screen shares. Users can accept & enable remote-control.
Web chat accessibility testing: This service is made available by VE3 by ZOOM (www.zoom.us). All "assistive technology" testing is done by ZOOM under a continuous improvement program with support for WAI-ARIA 1.1 and WCAG 2.0.
Onsite support: Yes, at extra cost
Support levels: Standard technical support is included in the VE3 License Fee, adhering to the VE3 Standard Software Support policy. This support exclusively covers VE3 Software and VE3 Cloud solutions. Customers are advised to perform pre-diagnostics to ensure issues are related to VE3 products before contacting support. Support is provided by VE3 Solution Engineers and is strictly technical; any training needs should be addressed through VE3 Professional Services or certified VE3 Alliance Partners. Standard support hours are from 09:00 to 17:30 GMT, Monday to Friday (excluding holidays). Our Reasonable Endeavours SLA promises same-day acknowledgment with resolution by the next business day. Custom and enhanced SLAs can be provided upon request for an additional cost
Support available to third parties: Yes

Onboarding and offboarding

Getting started: VE3 provides customers with a resource of User Guides and Manuals which are available to view online or download.

VE3 provides Training Courses (available via VE3 Professional Services) which can be provisioned remotely via web-meeting or onsite.

Training is also available from VE3 certified Alliance Partners.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: VE3 provides customers with a resource of User Guides and Manuals which are available to view online or download.

VE3 provides Training Courses (available via VE3 Professional Services) which can be provisioned remotely via web-meeting or onsite.

Training is also available from VE3 certified Alliance Partners.
End-of-contract process: At the termination of the contract, the customer's VE3 service will cease unless renewed.

The customer will have 7-days to export any of their data before it is irrevocably deleted.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome
Application to install: Yes
Compatible operating systems: Linux or Unix

Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: VE3 nSight is designed to support web browsers on mobile devices. nSight dashboards can re-scale to mobile portrait/landscape formats.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: VE3 JSON API enables exchange of data between VE3 platforms and external information systems.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: VE3 provides a "blank canvas" modelling platform. Authorised users can collaboratively create and customise their own "Object Types" (i.e. 'Types' of 'Boxes' and 'Arrows' and associated 'Data Attributes') to form a range of 'Palettes' from which users can build and adapt their DigitalTwin Models. Authorised users can also collaboratively create and customise their own 'Functions' (i.e. much like formulas in spreadsheets) - which can be applied by users to Models to perform analyses. Likewise authorised users can collaboratively create customised VE3 nSight 'Pages' & 'Dashboards' which can be assigned to various 'User-Groups' across the enterprise (i.e. for role-based use and reporting). All user customisation is stored within "Libraries" which effectively becomes a bank of intellectual property for the users. Customers can also procure pre-built Libraries from VE3 to quick-start a range of modelling applications.

Scaling

Independence of resources: Each VE3 CloudSpace is an independent instance i.e. multiple customers do not share the same CloudSpace. The UKCloud upon which the VE3 Cloud UK-PS operates employs a capacity planning team to ensure that connectivity usage in terms of all resources are constantly monitored and increased accordingly to demand.

Analytics

Service usage metrics: Yes
Metrics types: Usage hours are measured in order to define compliance with licensing and to support billing.
Reporting types: Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: All data can be exported from VE3 using the "Export Wizard". There is no "proprietisation" of any customer data.
Data export formats: CSV

Other
Other data export formats: Images: JPEG; PNG; GIF; EMF; EPS; SWF

PDF

MS Project

JSON API

Database Extract
Data import formats: CSV

Other
Other data import formats: MS Project

JSON API

Data-in-transit protection

Data protection between buyer and supplier networks: Other
Other protection between networks: Customers can choose from a range of connectivity options to VE3 Cloud UK-PS on UKCloud (Assured), including - via IPSec or TLS VPN; Private Leased Line; MPLS; or Public Sector Networks. Connectivity to VE3 Cloud UK-PS on UKCloud (Assured) is the sole responsibility of the Customers and falls outside of the scope of this Service. Connectivity services may already be available to Customers, or may be procured via other services available on the Digital Marketplace. Please contact us for further information and advice.
Data protection within supplier network: Other
Other protection within supplier network: VE3 Cloud UK-PS operates on UKCloud (Assured) which provides dedicated CAS-T circuits between each of its sites to ensure the protection of customer data in-flight. Additionally data is encrypted within the UKCloud (Assured) platform. All data flows are also subject to UKCloud (Assured) protective monitoring service.

Availability and resilience

Guaranteed availability: VE3 Cloud UK-PS operates on UKCloud (Assured) which supports 99.95% availability.
Approach to resilience: Available upon request.
Outage reporting: All outages will be reported via the VE3 website. Outages are identified as 'Planned Platform Upgrade', 'Planned Platform Maintenance', 'Emergency Platform Maintenance', 'Platform Issues'. In addition, the VE3 Operations Team can proactively contact customers via email under Custom SLA.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Customers have the option to raise a support request via telephone or email. UKCloud will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word. The management interfaces are only available on the UKCloud network.
Access restriction testing frequency: At least every 6 months
Management access authentication: Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EGAC
ISO/IEC 27001 accreditation date: 06/01/2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 14000-1

ISO 9000-1

ISO 20000-1

ISO 22301

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: VE3 Cloud UK: Cyber Essential Plus (IASME-CEP-004943). The UKCloud (Assured) upon which VE3 Cloud UK-PS operates is certified CSA STAR, ISO27001, ISO27017, ISO27018 and ISO20000. Further details available on request.
Information security policies and processes: VE3 is certified for Cyber Essentials Plus (IASME-CEP-004943) and operates an internal security policy. UKCloud (Assured) upon which VE3 Cloud UK-PS operates has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. Further details available on request.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Application: VE3 operates its configuration and change management in line with its internal best-practice policy and CyberEssentialsPlus. All patches and upgrades undergo a testing process prior to general release. Infrastructure: UKCloud operates configuration and change management in line with its protective monitoring and vulnerability processes as detailed below. Customers: customers are responsible for configuration and change management within the utility of their VE3 platform.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Application: VE3 employs best practice methodologies in software development and CyberEssentiasPlus to minimise vulnerability. Assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to identify/evaluate any emerging threats requiring attention. Infrastructure: UKCloud has a documented vulnerability management policy and process in accordance with ITIL v.3 and current ISO20000/ISO27001 standards guidelines. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, covering a significant proportion of UKCloud’s assets. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to identify/evaluate any emerging threats requiring attention.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Application: VE3 is consistently testing for vulnerability in line with best-practice and CyberEssentialsPlus for its ongoing development. Non-critical patches are incorporated in planned releases. Critical patches are deployed in coordination with Customers. Infrastructure: UKCloud (Assured) employs 24x7 enhanced protective monitoring services, vulnerability scanning and assessment - at minimum meeting Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13 (Protective Monitoring for HMG ICT Systems). Includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups. Any alerts generated are logged and investigated 24x7.
Incident management type: Supplier-defined controls
Incident management approach: Application: VE3 operates incident management in accordance with Cyber Essentials Plus (IASME-CEP-004943) and its internal incident management policy. Incidents are reported to a central ticketing system which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution. Infrastructure: UKCloud (Assured) operates incident management in accordance with ITILv3 and current ISO20000/27001 standards. Incidents are reported to a central ticketing system which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: Yes
Connected networks: Public Services Network (PSN)

Police National Network (PNN)

Other
Other public sector networks: RLI

Connectivity to networks is additional to this service

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:

Environmental Sustainability in Operations:
We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.

Promoting Sustainable Practices:
VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.

Responsible by Design Framework:
Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.

Training and Education:
VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.

Community Engagement:
We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

Covid-19 recovery

Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:

Remote Work Enablement:
VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.

Business Continuity Planning:
We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.

Digital Transformation Acceleration:
VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.

Healthcare Support Solutions:
We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.

Economic Stimulus through Innovation:
VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

Tackling economic inequality

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Equal opportunity

We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:

Access to Affordable Technology:
We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.

Skills Development and Training:
VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.

Support for Minority-Owned Businesses:
We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.

Digital Inclusion Initiatives:
VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.

Fair and Transparent Procurement Practices:
We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

Wellbeing

Environmental Sustainability: We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision.

User-Centric Design: VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.

Health and Safety Protocols: We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. Promotion of Work-Life

Balance: VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.
Mental Health Support: We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. Community

Engagement and Social Impact: VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

Price: £175 to £850 a unit
Discount for educational organisations: Yes
Free trial available: No

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

VE3- Digital Twin

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents