ARC-IT BUSINESS SOLUTIONS LTD
Backup and BCDR Service
Arc’s Backup and BCDR service protects on‑premises and Azure servers using image‑based backups, immutable copies, off‑site replication and automated verification. It enables rapid recovery through multiple restore and virtualisation options to maintain operations during outages, accidents or cyber incidents
Features
- Image‑based backups capturing full system state
- Immutable backup snapshots preventing alteration or deletion
- Cloud Deletion Defence protecting against accidental or malicious deletion
- End‑to‑end encryption in transit and at rest
- Automated backup and screenshot verification
- Ransomware detection on backup data
- Off‑site replication with geo‑redundancy options
- Multiple restore methods including file, volume, BMR and virtualisation
- Local and cloud virtualisation for continuity
- Documented DR runbook with annual DR test.
Benefits
- Full system recovery after failure without complex rebuilds
- Protection from ransomware and malicious backup tampering
- Peace of mind knowing deleted backups can still be recovered
- Strong security ensuring data remains private and compliant
- Assurance that backups actually work when needed
- Early warning of cyber threats impacting critical systems
- Resilience against site‑wide outages with off‑site copies
- Faster, more flexible recovery options tailored to each scenario
- Ability to keep services running even during major outages.
- Confidence in disaster readiness through structured plans and tests
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 5 1 9 3 6 7 8 0 8 1 0 8 6 7
Contact
ARC-IT BUSINESS SOLUTIONS LTD
Alex Pomorski
Telephone: 01444817506
Email: customerservices@aibs.co.uk
About your service
- Service categories
-
Cloud Support Services
Security Services
- Other
Service scope
- Service constraints
-
Emergency recovery assistance and incident response activity is excluded from this service.
Cross‑cloud recovery into cloud platforms outside Datto Cloud and Microsoft Azure is excluded.
End‑user device backup (laptops/desktops) and SaaS application backup (e.g., Microsoft 365 mailboxes).
On‑site services are excluded; the service is delivered remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
- 8 hour response, available 9 to 5 (UK time), Monday to Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
The service uses a structured, severity‑based model to ensure reliable response and continuity. Four severity levels define impact and urgency: Severity 1 (Critical) covers issues such as repeated backup failures, halted replication for critical workloads, or missing verified restore points. Severity 2 (Major) includes two consecutive failed backups, capacity concerns, or verification issues on critical systems. Severity 3 (Minor) captures single failed backups, warnings, or non‑critical verification issues. Severity 4 (Informational) includes routine alerts, reports, and scheduled notifications. Each level has a defined response target: 2 hours for Severity 1, 4 hours for Severity 2, 1 business day for Severity 3, and as scheduled for Severity 4. The service commits to a performance KPI of 95% of all events met within response targets, measured quarterly.
Customers may request escalation through their Customer Service Manager. The service provides 99.9% availability for all SaaS components.
Quarterly reporting includes key metrics: RPO/RTO performance and exceptions, backup success rates, storage utilisation and headroom, recent restore activity, and SLA response performance.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Datto / Kaseya
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security monitoring | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £950.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £550.00 | |
| Senior service desk analyst | £650.00 | |
| Service desk manager | £750.00 | |
| Head of service desk | £950.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 988652c9-9929-48ca-87b2-ca61affecd90
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at customerservices@aibs.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.