ICORE LIMITED
Service catalogues, request fulfilment and Enterprise Service Management (ESM)
This service enables you to define the ITSM and ESM workflows needed to manage cloud services and design the service model to enable effective management of cloud services.
Features
- Captures value-stream activities for approval/assignment of cloud service fulfilment tasks
- Focuses on catalogue and request design, embedding customer satisfaction feedback
Benefits
- Avoids legacy service wrappers for modern cloud services
- Supports a shift-left focus for cloud service delivery and support
- Takes advantage of robotic process automation and digital service channels
- Leverages your existing ITSM/ESM capabilities, maximising ROI
Business architect
| £1,250.00 |
|
| £1,400.00 |
|
Enterprise architect
| £1,250.00 |
|
| £1,400.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Data analyst
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
Data governance manager
| £1,250.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Business relationship manager
| £1,250.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Change and release manager
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
Command and control centre manager
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
IT service manager
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,600.00 |
|
Incident manager
| £900.00 |
|
| £1,250.00 |
|
Infrastructure engineer
| £900.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,250.00 |
|
Problem manager
| £900.00 |
|
| £1,250.00 |
|
Service desk manager
| £725.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
Service transition manager
| £800.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
Business analyst
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
| £1,650.00 |
|
Delivery manager
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Digital portfolio manager
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Product manager
| £900.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,400.00 |
|
| £1,600.00 |
|
Programme delivery manager
| £1,600.00 |
|
Quality assurance testing (QAT) analyst
| £800.00 |
|
| £800.00 |
|
| £900.00 |
|
| £1,250.00 |
|
Test engineer
| £900.00 |
|
| £900.00 |
|
| £1,250.00 |
|
| £1,250.00 |
|
Test manager
| £1,250.00 |
|
| £1,400.00 |
|
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
41469934-85aa-42a3-8381-0f29875ac78e
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Service documents
Request an accessible format
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email the supplier at
info@icore-ltd.com.
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