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PLM PARTNERSHIP LTD

Siemens PLM Support Services

Expert technical support for Siemens Teamcenter, NX and Polarion users and adminstrators.
Troubleshooting, issue resolution, and performance optimization.
Assistance with customization, configuration, and user training.

Features

  • Needs Assessment
  • Requirements Gathering
  • Technical Analysis
  • Solution Architecture
  • Scalability and Performance Planning
  • Integration and Interoperability
  • Cost analysis and Optimization
  • Technical Consultancy

Benefits

  • Correctly identifies opoprtunities and alignment to business objectives.
  • Provides robust planning
  • Ensures systems are performant
  • Privides expert industry knowledge
  • Value based delivery, cost effective
  • Provides solution expertise
  • Ensures Scalable and Flexible Solution Design

Pricing

£27,000 a unit a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@plmpartnership.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 2 3 2 3 1 7 6 3 3 4 5 2 9

Contact

PLM PARTNERSHIP LTD Richard Buckle
Telephone: 01453 543 164
Email: info@plmpartnership.com

Planning

Planning service
Yes
How the planning service works
In today’s dynamic business landscape, successful cloud adoption requires meticulous planning and strategic alignment.
Business Analysis:
o PLM Partnership collaborates closely with buyers to understand their organizational goals, existing processes, and pain points.
o Through comprehensive business analysis, we identify opportunities for improvement, cost savings, and efficiency gains.
o Buyers gain clarity on how cloud solutions align with their specific needs and objectives.
2. Solution Design:
o PLM Partnership leverage their expertise to design tailored cloud solutions.
o They consider scalability, security, compliance, and integration requirements.
o Buyers receive well-architected plans that address their unique challenges while maximizing benefits.
3. Security Architecture:
o Security is paramount in cloud implementations.
o PLM Partnership assess risks, define access controls, and recommend encryption strategies.
o Buyers gain confidence in the robustness of their cloud environment.
Why Choose PLM Partnership?
• Holistic Approach: PLM Partnership combines technical acumen with business acuity, ensuring a holistic view of cloud adoption.
• Risk Mitigation: Their experience minimizes implementation risks, preventing costly missteps.
• Accelerated Time-to-Value: Buyers expedite their cloud journey with well-defined roadmaps.
In summary, PLM Partnership empowers buyers to navigate the complexities of cloud adoption confidently. Offering business insights, customized designs, and security expertise.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Siemens Teamcenter
  • Siemens NX
  • Siemens Polarion

Training

Training service provided
Yes
How the training service works
PLM Partnership offer comprehensive training services for cloud software and hosting. Specifically, we cater to users, administrators, and architects seeking expertise in Siemens software products such as Teamcenter, NX, and Polarion:
1. Live Training:
o Our world-class instructors deliver focused learning experiences virtually or in-person.
o Customized content ensures relevance for different roles.
o Participants gain hands-on knowledge of Siemens tools.
2. Online Certification:
o Showcase your skills with virtually proctored exams and digital badging.
o Cumulative competency levels validate expertise.
3. Learning Labs:
o Access cloud-based lab environments to apply acquired knowledge.
o Practice with actual software instances.
4. Learning Maps:
o Role-based interactive guides enhance efficiency.
o Clear navigation helps achieve specific learning goals.
Why Choose PLM Partnership?
• Expertise: Our seasoned professionals excel in domain knowledge and technical proficiency.
• Risk Mitigation: We anticipate challenges and proactively address them.
• Holistic Approach: Beyond technical aspects, we consider organizational change management.
Training is tied to specific services
Yes
Services the training service works with
  • Siemens Teamcenter
  • Siemens NX
  • Siemens Polarion

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
In today’s rapidly evolving digital landscape, migration is a strategic imperative for organizations seeking agility, scalability, and cost efficiency. We guide buyers through this transformative journey:
1. Migration Strategy Definition:
o Collaborating closely with buyers, we assess their existing IT landscape, business goals, and pain points.
o Together, we define an appropriate migration strategy tailored to their unique needs.
o Our approach considers factors such as workload prioritization, risk mitigation, and business continuity.
2. Detailed Migration Planning:
o We develop a comprehensive migration plans in collaboration with cloud service providers.
o Outlining the step-by-step process, timelines, resource allocation, and dependencies.
o Rigorous testing ensures a smooth transition without disrupting critical operations.
3. Execution and Verification:
o All stakeholders work collaboratively to execute the migration plan.
o We verify data integrity, application functionality, and security post-migration.
o Regular checkpoints ensure alignment with business objectives.
Why Choose PLM Partnership?
• Expertise: Our seasoned professionals bring deep domain knowledge and technical proficiency.
• Risk Mitigation: We anticipate challenges and proactively address them.
• Holistic Approach: Beyond technical aspects, we consider organizational change.
In summary, PLM Partnership empowers buyers to navigate cloud migration confidently, unlocking the full potential of cloud services while minimizing disruption.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
PLM Partnership ensures seamless system operations through rigorous quality assurance and performance testing:
1. Infrastructure Review:
o Our experts analyse your infrastructure, assessing application architecture, configuration, and databases.
o By monitoring performance data, we identify areas for improvement.
2. Performance Testing:
o Rigorous load testing simulates various system scenarios.
o We optimize websites, web services, and individual components.
3. Performance Optimization:
o Enhancing speed and scalability is our priority.
o We fine-tune databases, optimize load balancing, and address memory leaks.
4. Consulting:
o Our advice equips your team with testing skills.
o Risk assessments anticipate and mitigate issues.
Why Trust PLM Partnership?
• Expertise: Our seasoned professionals excel in domain knowledge and technical proficiency.
• Risk Mitigation: We proactively address challenges.
• Holistic Approach: Beyond tech, we consider organizational change management.

Security testing

Security services
Yes
Security services type
Cyber security consultancy

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
PLM Partnership offer comprehensive support for cloud hosting and software services, specifically tailored to the following Siemens products:
1. Teamcenter: Our expert support team assists with Teamcenter installations, configurations, and ongoing maintenance. Whether you’re migrating to the cloud or optimizing existing deployments, we ensure seamless operations.
2. NX: For NX users, we provide guidance on cloud-based installations, licensing, and performance optimization. Our support covers design, simulation, and manufacturing workflows.
3. Polarion: As a thought leader in ALM (Application Lifecycle Management), we offer robust support for Polarion. From requirements management to collaboration, our experts ensure smooth cloud adoption and efficient usage.
Our Support Services Include:
• Infrastructure Review: Meticulous analysis of your cloud infrastructure to diagnose performance-related issues.
• Performance Testing: Rigorous load testing and optimization for optimal system responsiveness.
• Consulting: Expert advice on best practices, risk mitigation, and tailored solutions.
Why Trust PLM Partnership?
• Expertise: Our seasoned professionals excel in domain knowledge and technical proficiency.
• Risk Mitigation: We proactively address challenges.
• Holistic Approach: Beyond technical aspects, we consider organizational change management.

Service scope

Service constraints
During periods of high demand, our commitment to quality and value drives our approach. We prioritize utilizing the most suitable engineers, who are indeed hard to find. Balancing service excellence with these constraints ensures that our clients receive the utmost value from our expertise.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Typically within 24 hours for non-critical issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
1. Intermediate Support (Level 2):
o Description: Intermediate support offers more specialized assistance, handling complex issues.
o Features:
 Technical Expertise: In-depth knowledge of the product/service.
 Advanced Troubleshooting: Resolves intricate problems.
 Configuration Assistance: Helps with custom settings.
 Escalation Management: Routes unresolved issues to Level 3.
o Use Case: Suited for configuration challenges, software bugs, and deeper technical queries.
2. Advanced Support (Level 3):
o Description: Advanced support provides top-tier expertise for critical situations.
o Features:
 Subject Matter Experts: Highly specialized professionals.
 Root Cause Analysis: Investigates complex issues thoroughly.
 Custom Solutions: Develops workarounds or fixes.
 Emergency Support: 24/7 availability for critical incidents.
o Use Case: Reserved for critical system failures, performance bottlenecks, and urgent needs.

We Typically do not operate a level1 basic support model and are typically used for escallations, However, PLM Partnership can provide level 1 support desk in some scenarios.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Siemens PLM

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Wellbeing

Fighting climate change

o Our cloud services prioritize eco-friendly practices.
o We minimize energy consumption, promote virtualization, and optimize resource utilization.
o By reducing the carbon footprint, we contribute to global climate goals.

Wellbeing

o Our cloud solutions prioritize user experience and mental health.
o We design intuitive interfaces, reduce stress factors, and enhance productivity.
o By fostering positive interactions, we contribute to overall wellbeing.

Pricing

Price
£27,000 a unit a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@plmpartnership.com. Tell them what format you need. It will help if you say what assistive technology you use.