Campbell Consulting
Website Support & Maintenance
This service covers technical support and ongoing maintenance for websites and hosted digital services. Specific commercial products supported include Sitecore, Umbraco, Kentico, Optimizely, Immediacy and Envisage content management systems. All work takes place in the UK at our Bournemouth office.
Features
- Online ticketing system for logging incidents
- Ad-hoc support or retainer packages available
- Out of hours support and peak assistance offered
- Full deployment schedule for fixes with all steps and tasks
- Proactive patch & security fix applications
- On site engineer visits available
Benefits
- Rapid issue resolution with minimal impact to business critical systems
- Secure and robust deployment procedures
- Pay as you go option reduces unnecessary expenditure
- Fully documented incident audit trail
- Monthly stats provided to show level of service usage
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@campbellconsulting.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 5 2 7 0 8 5 7 6 6 2 0 6 7 8
Contact
Campbell Consulting
Ian Campbell
Telephone: 020 3576 4865
Email: hello@campbellconsulting.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Other
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Yes
- Support response times
- Response within 15 minutes during normal office hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
We offer flexible Support Level Agreements (SLAs) tailored to your needs. Our support covers regular platform updates, technical issue resolution, performance optimisations, and CMS assistance for Umbraco and other .NET systems. Support Tiers:
Basic Support: Regular maintenance and minor updates
Standard Support: Includes dedicated monthly hours for ongoing improvements and priority response times
Premium Support: Comprehensive coverage with faster response times, proactive monitoring, and allocated development time
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £350.00 | £350.00 |
| Associate business architect | £350.00 | £350.00 |
| Business architect | £350.00 | £350.00 |
| Lead business architect | £350.00 | £350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £350.00 | £350.00 |
| Technical architect | £350.00 | £350.00 |
| Senior technical architect | £350.00 | £350.00 |
| Lead technical architect | £350.00 | £350.00 |
| Principal technical architect | £350.00 | £350.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £350.00 | £350.00 |
| Junior developer | £350.00 | £350.00 |
| Developer | £350.00 | £350.00 |
| Senior developer | £350.00 | £350.00 |
| Senior developer - management | £350.00 | £350.00 |
| Lead developer | £350.00 | £350.00 |
| Lead developer - management | £350.00 | £350.00 |
| Principal developer | £350.00 | £350.00 |
| Principal developer - management | £350.00 | £350.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@campbellconsulting.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.