INTELOGY LIMITED

HEMS Ops - Operational readiness solution for emergency services

Our proven solution empowers emergency services to optimise their operational processes, ensuring readiness for any rapid response scenario. With HEMS Ops, streamline inventory management, enhance asset tracking, and facilitate smooth shift transitions. Manage assets across multiple locations with customisable checklists all while assessing operational preparedness with our live reporting dashboard.

Features

• Service Checklists: Ensure readiness with customisable checklists.
• Stock Checklists: Streamline inventory checks for efficiency.
• Inventory Tracking: Set stock levels, receive expiry alerts.
• Asset Management: Track assets across multiple locations.
• Location Management: Centralise base management.
• Live Dashboard: Real-time monitoring with Ops team alerts.
• Handover Notes: Smooth information transfer between shifts.
• Shift Management: Organise shifts, tasks, and events easily.
• Medical Facility Listings: Tag facilities for streamlined operations.
• Hospital Listings: Access comprehensive hospital and contact information.

Benefits

• Avoid stockouts and minimise waste with timely alerts.
• Improve efficiency and accuracy in inventory management processes
• Optimise asset utilisation across locations.
• Enhance coordination for effective base management.
• Ensure readiness and improve compliance with customisable checklists.
• Make informed decisions with real-time monitoring.
• Enhance continuity and communication between shifts for smoother operations.
• Improve productivity with optimised scheduling and task allocation.
• Expedite access to critical resources and contacts for faster response.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

852957140955372

Contact

Andrew Tomlins
02037473506
info@intelogy.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365
• Cloud deployment model: Public cloud
• Service constraints: Being a cloud service, the system relies on access to the internet. All modern browsers are supported.; It does require an Office 365 license and a Power App license to be in place for each user .
• System requirements:
  • Office 365 licenses (E1)
  • Power Apps Premium licenses (per user)
  • Power BI Pro licenses (Admin team)

User support

• Email or online ticketing support: Yes
• Support response times: All tickets raised with our helpdesk are prioritised by impact and triaged accordingly. Our helpdesk operates during UK-based office hours (Mon-Fri 9-5). Tickets will be responded to in a priority order: P1 tickets within 2 hour; P2 within 4 hours; P3 and above 10 hours. Our service response targets are guidelines for resolution times for incident tickets which Intelogy intend to meet or beat.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide UK Office Hours support as per below: P1 – (Urgent) - 2 hours response; P2 – (High) - 4 hours response; P3 – (Normal) - 10 hours response; P4 – (Low) - 10 hours response times.; ; We provide a technical account manager and a cloud support engineer as part of the response team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We run an initial demonstration with the key stakeholders to demonstrate the capabilities and ease of use of the product. The solution is then deployed to the customers environment followed by a series of onboarding workshops, including admin training, data configuration, and user training. As part of a separate paid for engagement we can provide bespoke customer configuration/enhancements of the product.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customer's data will be stored within their own Microsoft 365 tenant and therefore they have control of it when the contract ends. Therefore there is no data extraction process required on contract end.
• End-of-contract process: At the end of the contract, our logic apps (the things that process workflows for approval, versioning, naming and publication) will cease to operate, but the library of published content will still operate and be available for searching as before. The user facing application and background automation will be deactivated. Existing data will remain in the customers environment.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: Workflows, document naming conventions, document types, any meta data and search experience can all be customised at part of the deployment per organisation.

Scaling

• Independence of resources: We use Microsoft 365 Dataverse environments to host the application and can scale the performance using standard Cloud scaling controls.

Analytics

• Service usage metrics: Yes
• Metrics types: Quarterly service reports from the helpdesk manager
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Should owners of the content wish to export data from the solution, this is possible and will only require the assistance of their own IT team (as it is their own Microsoft 365 tenancy).
• Data export formats: Other
• Other data export formats: Any format supported by Microsoft 365
• Data import formats: Other
• Other data import formats: Any format supported by Microsoft 365

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We mirror Microsoft Azure's availability guarantee and will directly pass on any refunds provided by Microsoft if service levels fall below their publicly stated levels (99.9%). https://azure.microsoft.com/en-gb/support/legal/sla/summary/
• Approach to resilience: The Microsoft Azure platform provides a 14 day restore to point in time. Further information is available on request.
• Outage reporting: The following is available to us: - a public dashboard https://azure.microsoft.com/en-gb/status/ - an API - email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Access to configuration and triage data is controlled by permissions in Microsoft 365. As such, clients have full control to apply any security approaches that are provided by M365, such as MFA etc.
• Access restrictions in management interfaces and support channels: Access to configuration and triage data is controlled by permissions in Microsoft 365. As such, clients have full control to apply any security approaches that are provided by M365, such as MFA etc.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Access to configuration and triage data is controlled by permissions in Microsoft 365. As such, clients have full control to apply any security approaches that are provided by M365, such as MFA etc.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We are working towards ISO27001 accreditation so we adopt the "Plan-Do-Check-Act" (PDCA) model, which is applied to all Information Security Management Systems (ISMS). We have a set of policies defined at a Board level and all staff are contracted to follow them. They are available via our internal ISMS and any breeches of policies should be reported to our Operations Director who will decide on the course of action. Our policies are reviewed and adapted annually. All changes are highlighted to staff via internal meetings.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are applied via standard processes. i.e. A set of potential changes are assessed for inclusion in a point release of a new version. Assessment of risk, value to the end users, technical feasibility and complexity are taken into account and changes batched into priorities as a result. Changes are conducted on an internal development environment and are subject to ongoing manual and automated testing. The update is then deployed by an authorised platform administrator to a staging environment, tested and signed off by a product manager, before repeating the process on a production environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Intelogy uses your own Power Platform environment to host the service, therefore vulnerability management is left to the customer.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Yes, we have a defined process for common events: 5.2 Detection * Identification and reporting of the incident. * Incident details must be captured. * Categorization of incident. * Classify the incident. High, Medium, Low * Identification of stakeholder who all should be involved for managing the incident 5.3 Response * Preventive action of the incident minimize the re-occurrence of the incident * Corrective Action 5.4 Analysis * Data collection * Root Cause Analysis of the incident 5.5 Report * Preventive action of the incident minimize the reoccurrence of the incident * Learning communicated to either whole organisation and stakeholders
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report incidents via phone, email and the helpdesk service. Detection * Identification and reporting of the incident. * Incident details must be captured. * Categorization of incident. * Classify the incident. High, Medium, Low * Identification of stakeholder who all should be involved for managing the incident Response * Preventive action of the incident minimize the re-occurrence of the incident * Corrective Action Analysis * Data collection * Root Cause Analysis of the incident Report * Preventive action of the incident minimize the reoccurrence of the incident * Learning communicated to either whole organisation and stakeholders
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: If you meet our qualification criteria, we can offer a free trial for 60 days, for up to 2 predefined templates.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 94fe1d5d-42c6-4fd1-9e8a-4354344ecdb4
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2ea592d2-831b-45df-8786-117854e250a0
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@intelogy.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.