AGILE KINETIC LIMITED

MoveLab Connect

MoveLab® Connect is a web-based platform for remote clinically relevant movement analysis using everyday devices such as smartphones, tablets and webcams. It empowers clinicians to streamline care, enhance patient experience, and unlock data-driven insights for research and precision medicine across multiple pathways.

Features

• Browser-based for wide accessibility, no specialised hardware needed
• Both vision and sensor-based movement tracking for optimal performance
• Automated calculation of key clinical movement metrics
• Intuitive clinician interface for streamlined workflow
• Supports remote and in-clinic movement assessments
• Customisable assessment protocols for tailored clinical needs
• Secure data handling compliant with NHS standards
• Designed for future integration with EHR systems
• Applicable across multiple healthcare specialities and pathways
• Research-ready platform for large-scale movement data studies

Benefits

• Improves efficiency, designed to reduce unnecessary in-person appointments
• Enhances patient experience with remote monitoring, objective tracking and feedback
• Data-driven treatment plans, potential for early intervention
• Reduced costs for healthcare providers and patients
• Improved outcomes with objective data for decision-making
• Enables collaborative care by supporting virtual multi-disciplinary access
• Scalable cloud-based solution for easy deployment and expansion
• Generates research datasets to advance precision healthcare
• Supports value-based care with focus on measurable outcomes
• Reduced carbon emissions by reducing the need for physical appointments

£1.39 to £2.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilekinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

853082500959266

Contact

Peter Bishop
01633 646930
info@agilekinetic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: We perform near-zero downtime deployments, and therefore you should not expect scheduled maintenance downtime except on the rare occasions that a near-zero downtime deployment is not possible. There are no service constraints beyond those outlined in the system requirements.
• System requirements:
  • Modern web browser (e.g. Edge, Chrome, Safari, or Firefox)
  • Webcam and/or smartphone sensors (accelerometer and gyroscope) on patient device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response from Agile Kinetic support team within one working day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We aim for 99.9% uptime, which equals less than 8 hours and 45 minutes of downtime per year. We perform near-zero downtime deployments, and therefore you should not expect to hear from us regarding scheduled maintenance downtime except on the rare occasions that a near-zero downtime deployment is not possible.; ; Issues can be reported at support@agilekinetic.com. Priority will be assigned by the Agile Kinetic team and communicated to the individual reporting the problem.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We understand that effective onboarding is crucial for seamless adoption and optimal use of our platform. Our current approach includes:; ; Informational Resources: A dedicated webpage and comprehensive PDF guide provide initial instructions and support for self-guided setup.; ; Collaborative Planning: We engage directly with prospective buyers to understand their unique needs and co-create customised training plans.; ; Flexible Training Options: We offer remote training sessions, pre-recorded tutorials, and written how-to guides with visual aids to accommodate different learning styles.; ; Flexible Onboarding Strategy; In collaboration with our customers, we can tailor a comprehensive onboarding plan that may include the following elements:; ; -Comprehensive Playbook: A playbook outlining best practices for implementation, project management, and clinical engagement resources.; -Train-the-Trainer Model: To support scalability, a train-the-trainer model empowering key users within healthcare organisations to become internal experts.; -Bespoke Onboarding Guides: Guides reflecting each deployment's specific setup, integrations, support processes, and local policies.; -Dedicated Support: Continuous access to the MoveLab support team for onboarding assistance and ongoing technical queries.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The buyer is the data controller and therefore has the right to access to all data at contract end. Data is transferred securely to the buyer upon request at the end-of-contract.; ; The data collected and processed within the scope of contractual relationships with us will be deleted upon completion of your request, if necessary after the expiry of contractual warranty and/or liability periods as well as statutory retention periods.; ; Upon request data is removed immediately from the system, however it will take a maximum of 12 months for this data to become expired from our back-up services.
• End-of-contract process: There is no additional fee for a standard data extract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All functionality is available across mobile and desktop with responsive web design.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised:; -Assessment Selection: Clinicians can choose from a library of pre-made templates optimised for various movement types, environments, and clinical metrics (joint angles, range of motion, time, repetitions, gait parameters, etc.).; -Template Editing: Clinicians can modify existing templates, adjusting titles, descriptions, instructions, and the specific movements/metrics to be tracked.; -Bespoke Assessments: Clinicians can create fully customised assessments by uploading their own demonstration videos and defining specific instructions and target metrics.; -Assessment Frequency: Clinicians can tailor the frequency of assessments for individual patients, personalising their remote monitoring schedules.; ; How users can customise:; Clinicians customise assessments through an intuitive web-based interface. They can:; ; - Select and edit pre-built assessment templates with ease.; - Create new assessments by providing video instructions and defining tracking parameters.; - Set assessment schedules for individual patients to optimise their care plans.; ; Who can customise:; Customisation features are designed specifically for healthcare professionals (e.g., orthopaedic surgeons, physiotherapists, neurologists, etc.). This empowers them to tailor movement analysis to their specific clinical needs and patient populations, while ensuring assessments remain evidence-based and clinically valid.

Scaling

• Independence of resources: We use a combination of serverless technology, and load-balanced auto-scaling groups to ensure that our service can scale to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We understand the importance of usage metrics for healthcare providers and researchers. MoveLab Connect leverages its data-driven design to provide insights into both patient outcomes and service usage:; ; Patient Movement Metrics: Clinicians can access detailed movement analysis data (e.g., range of motion, gait parameters, time, repetitions) on a per-patient basis. Trends over time can be visualised through our user-centric dashboard for progress monitoring.; ; Inherent Usage Tracking: Each patient movement assessment is logged with timestamps, providing inherent data on service utilisation volume.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We use which has AWS has certification for compliance with ISO/IEC 27001:2022, 27017:2015, and 27018:2019. MongoDB has ISO/IEC 27001:2013 certification.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Individual patient metrics reports can be exported to PDF by clinical users from the patient overview dashboard
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim for 99.9% uptime, which equals less than 8 hours and 45 minutes of downtime per year.; ; We perform near-zero downtime deployments, and therefore you should not expect to hear from us regarding scheduled maintenance downtime except on the rare occasions that a near-zero downtime deployment is not possible.
• Approach to resilience: We use a combination of serverless technology and application load-balancers to ensure that our service is resilient to server failures. ; ; We have a backup strategy that takes hourly, weekly and monthly backups with varied data retention times. These are in place to allow us to restore to a specific point in time, if required.
• Outage reporting: A public statuspage is maintained on our marketing website to report any incidents.; ; Periodic monitoring of the system results in automatic notification to a human in the case of over 5 minutes of system unavailability. Tenants are provided with a support email for use in an emergency.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Cloud infrastructure: Security critical services are only accessible to a subset of the engineering team, at the Leadership team's discretion. Access is protected by cryptographic controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: The Data Protection Officer has overall responsibility for informaiton security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a continuous deployment strategy. Before each release we undertake manual and automated end-to-end quality assurance testing. Before a release is deployed the Managing Director approves the release. Safety and security impacts are considered as part of any release to ensure ongoing compliance with standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a multi-faceted approach to security vulnerability management. ; ; Commits and deployments are prevented if our software contains untracked software vulnerabilities. Automatic pull requests are created and reviewed for all application code dependency updates. Our policy is to deploy security-related updates within 2 weeks, or sooner if deemed necessary.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have web application firewalls (WAF) in place which actively monitor and counter attempts to compromise our system.
• Incident management type: Supplier-defined controls
• Incident management approach: A public statuspage is maintained on our marketing website to report any incidents. Periodic monitoring of the system results in automatic notification to a human in the case of over 5 minutes of system unavailability. Root cause analysis investigations are undertaken in response to failure.; ; Tenants are provided with a company operational and technical contact for use in an emergency.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  MoveLab Connect introduces a significant social value component by enhancing equal opportunities in healthcare. Our cloud-based platform enables remote movement analysis, overcoming geographical and socioeconomic barriers that traditionally restrict access to quality healthcare. By utilising everyday digital devices, MoveLab Connect makes advanced diagnostic tools accessible to underserved communities and remote locations, ensuring that high-quality healthcare is not confined to urban centers or affluent areas. This democratisation of healthcare technology facilitates a more inclusive approach, enabling equal healthcare opportunities for all individuals, regardless of their location or economic status. Our solution aligns with objectives for social equity in public health, making a direct contribution to more balanced and fair healthcare access.

  Wellbeing

  MoveLab Connect significantly contributes to wellbeing by enhancing adherence to rehabilitation and self-care programs through its objective, clinically relevant monitoring capabilities. By providing patients with precise, real-time feedback on their recovery progress, our platform empowers them to take an active role in their own health management. This not only boosts their confidence in the treatment but also improves compliance with prescribed rehabilitation routines. ; ; Easy access to this detailed and understandable data helps patients and caregivers alike to notice improvements or setbacks, which can prompt timely adjustments to their care plan. Ultimately, MoveLab Connect fosters a more engaged and informed patient population, which is crucial for successful rehabilitation outcomes and overall wellbeing.

Pricing

• Price: £1.39 to £2.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial is offered to any NHS Trust or Health Board for up to 6 months.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilekinetic.com. Tell them what format you need. It will help if you say what assistive technology you use.