Claranet Limited

Financial Operations (FinOps)

Claranet’s FinOps service is a managed offering to help the Customer control its cloud spend, improve cloud cost reporting across the business, and make cost optimisation recommendations with support from Certified FinOps Practitioners.

Features

• CloudHealth by VMware/Broadcom tooling, support, and customised dashboard.
• Quarterly FinOps review to highlight areas of improvement.
• AWS Reserved Instance Management
• Tagging compliance to enable internal expense management.
• FinOps Consultant proactively driving FinOps internal to the customer.
• Governance around cloud procurement and cost avoidance.
• Custom Power BI dashboard
• Licensing reviews within the public cloud and cost-benefit analysis.
• Adhoc reporting when additional information is required.
• Reserved Instance cost-benefit analysis

Benefits

• Visibility into public cloud spend
• Reduces business running cost
• Financial accountability
• Reduce cloud sprawl
• Improved forecasting and reporting

£0 to £57,600 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

853144671061658

Contact

Claranet UK Bid Team
020 7685 8000
UK-bidteam@claranet.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We will provide a virtual one-hour training workshop to get started. The Customer will need to provide access to relevant individuals who will use the tool and therefore need to be included in this training. A time and date for this workshop will be agreed that is suitable for both parties.; ; We will provide training on how to navigate the CloudHealth tool, basic FinOps principles, and how CloudHealth can be used in line with these principles and how to create customised dashboards and reports.
• Training is tied to specific services: Yes
• Services the training service works with: CloudHealth

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Claranet provides the overlay to a cloud migration/repatriation by tracking the actual costs against the initial estimates and Total Costs of Ownership(s) and can help mitigate against shadow IT/cloud sprawl.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We can provide data validation on the data presented within CloudHealth prior to go-live to ensure it's working as intended and then playback high-level recommendations and outcomes based off that data.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Claranet will act as first line support for any queries regarding the tool and leverage its partner status to manage any tickets that require escalation to CloudHealth. Support will include any queries regarding the Customer’s public cloud spend.

Service scope

• Service constraints: The service currently supports only AWS and Azure.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically respond within two hours. Support is not available on the weekends.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The support for the service is standard across all tiers with support being available from the hours of 0800 to 1800 Mon-Fri, excluding weekends and bank holidays. A dedicated point of contact from within the FinOps team is provided.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CloudHealth by VMware/Broadcom

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DAS
• ISO/IEC 27001 accreditation date: 06/06/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: 7Safe Limited
• PCI DSS accreditation date: 01/01/2019
• What the PCI DSS doesn’t cover: Our PCI-DSS only covers physical security requirements 1 to 8. 10 and 11 are not covered.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sustainability is a core element of our CSR strategy. At Claranet, we recognise the significance of our environmental footprint, even if it’s small, and are dedicated to perpetual improvements in energy conservation and waste minimisation throughout our operations. Our Senior Management Team has defined environmental and energy policies with a structure for setting and revising environmental objectives and goals.; • Our approach to environmental management includes:; • Committing to lessen our environmental impact.; • Integrating environmental performance and management into our business practice.; • Encouraging recycling and eco-awareness across our workforce, clientele, and suppliers.; • Reducing eco-toxic emissions from company vehicles.; • Reducing our energy use.; • Aligning with stakeholders to meet or excel in environmental standards.; • Adhering to applicable environmental laws and regulations.; • Conducting regular audits to measure and report on environmental metrics and establish goals.; Our energy management is focused on:; • Complying with legal standards for energy use.; • Implementing and, where possible, exceeding best practices for energy management.; • Allocating resources to meet our energy objectives and improve our management system continuously.; • Procuring energy-efficient solutions and services when feasible.; • Using data to monitor significant energy use and set targets for reducing consumption across the enterprise.; Our commitment to sustainability is reinforced by certifications such as ISO14001 for Environmental Management, ISO50001 for Energy Management, and the Cisco Environmental Sustainability Specialisation.; Aiming for net zero by 2050, we are proactively seeking ways to achieve this sooner. Our efforts are transparent, with an external Carbon Reduction Plan available upon request.

  Equal opportunity

  Offering the opportunity to advance our people’s professional development is one thing, however, ensuring that everyone, no matter who they are, has that opportunity is something that we pride ourselves on. Diversity and Inclusion is a highly regarded topic at Claranet and one that we strive to work towards. We are committed to driving diversity and inclusion in a measurable way. ; Our HR and Management teams are working closely on diversity and inclusion initiatives to support the reduction in the gap in pay between men and women. We have a group of employees who have volunteered themselves to work together the ensure some of the most meaningful diversity and inclusion dates throughout the calendar year are acknowledged and/or celebrated with the goal of ensuring all of our employees feel a sense of belonging at Claranet. We are a signatory with the Tech Talent Charter (TTC) who pride themselves on bringing organisations together to drive greater diversity and inclusion within the Technology sector. Not only does this support women getting into technology, but those from multi-ethnic and lower socio-economic backgrounds as well. We are excited to be a part of this movement and hope to contribute to making the UK technology sector truly inclusive. We are also one of the founding members of the Technology Community for Racial Equality (T4CRE). We are proud to support this organisation that is focused on promoting diversity, equity, and inclusion in the technology industry (https://tc4re.org/who-we-are/). ; Our recruitment strategy and policy also heavily supports this. The makeup of our Senior Management Team further evidences our commitment to inclusivity, as it continues to represent an equal split between men and women, which is essential to leading a diverse workforce and promoting equality.

  Wellbeing

  Claranet are passionate about people and fostering a healthy and nurturing work environment.; Our dedicated Wellbeing and Engagement team, work in partnership with external providers to deliver our health and wellbeing scheme: Health is Wealth. The scheme is comprised of talks led by professionals, access to exercise classes, discounted gym memberships and access to a fully trained Mental Health First Aiders team. Some of our notable events include, a Stress Awareness seminar, Disability Awareness talk delivered by Lee Spencer, Employee led activity to celebrate Neurodiversity Week, Women in technology celebrations, Happiness in the Workplace celebration week and Imposters Syndrome webinar. Our in-house team plan employee activity based on employee feedback and suggestions, enabling us to deliver a very diverse programme and support network within the workplace.; In conjunction with this we also provide all employees with access to the Employee Assistance Program (EAP). This facility provides an independent, confidential, and unlimited service available 24 hours a day, 365 days a year. It provides access to specialist professionals who offer advice on stress and anxiety as well as a range of other issues such as bereavement support, legal guidance, and health related issues.; Our employees also benefit from core and voluntary benefits including dental cover and private medical that covers pre-existing conditions with a range of options to cover partners or families. Voluntary Critical Illness Cover of up to £150,000 also gives our employees and their families financial and practical support at times of need.

Pricing

• Price: £0 to £57,600 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.