NYMO GROUP LTD

Nymo Housing Management

Nymo Housing Management is a cloud-based solution for housing and public sector services. It simplifies tenant management, property maintenance, rent collection, and reporting. Designed for councils and housing associations, it ensures compliance, improves operational efficiency, and fosters seamless communication between tenants, service providers, and administrators.

Features

• Tenant management system
• Real-time property maintenance tracking
• Cloud-based reporting and analytics
• Automated rent collection and invoicing
• Integration with third-party service providers
• Secure tenant data storage
• Mobile access for property managers
• Compliance with regulatory standards
• Customizable tenant communication templates
• Multi-user access with role-based permissions

Benefits

• Simplify tenant and property management processes
• Improve decision-making with real-time reporting
• Save time with automated rent collection
• Streamline communication with customizable templates
• Ensure compliance with housing regulations
• Reduce errors through automated invoicing
• Track maintenance issues in real-time
• Manage properties from anywhere with mobile access
• Enhance tenant satisfaction with prompt service
• Provide better service through centralized data management

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

853351126182603

Contact

Amir Rashid
07887777040
tenders@nymogroup.co.uk

About the service

• Service categories:
  • Application Development and Deployment
    • Application development
      • Business rules management
        • Business rules management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nymo Housing Management can be used as a standalone service but also integrates seamlessly with existing property management, accounting, and customer relationship management (CRM) software. It extends the capabilities of these systems by adding specialized features like tenant management, property maintenance, and regulatory compliance tracking.
• Cloud deployment model: Hybrid cloud
• Service constraints: Nymo Housing Management is designed to be flexible and scalable, but users should be aware of a few constraints. The service relies on a stable internet connection for cloud-based features and may experience limited functionality during planned maintenance windows. Some features are optimized for specific hardware configurations, such as tablets or desktops with modern browsers. Additionally, while the system integrates with other software services, compatibility with legacy systems may require additional customization. Regular updates are applied to ensure compliance with industry standards, and users may need to adapt to new features or changes in the service over time.
• System requirements:
  • Internet connection with 10 Mbps speed or higher
  • Modern web browser (Chrome, Firefox, Edge)
  • Mobile device with iOS 12+ or Android 8+
  • Windows 10 or macOS 10.15+ for desktop access
  • 4GB RAM or more for smooth operation
  • 50GB of free cloud storage
  • Updated anti-virus software for secure usage
  • SSL/TLS encryption support for data transmission
  • Virtual machine support for private cloud users
  • Secure firewall configuration for internal networks

User support

• Email or online ticketing support: Yes
• Support response times: We provide email and online ticketing support for Nymo Housing Management users. Our support team typically responds within 24 hours during business days, and response times may vary over weekends, with a typical response time of 48 hours. Users can manage the status and priority of their support tickets through our online portal, ensuring efficient tracking and resolution of issues. For critical issues,
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Nymo Housing Management offers three support levels: Standard Support, which includes email and ticketing with 24-48 hour response times at no extra cost; Premium Support, providing priority responses within 4 hours on weekdays, phone support, and extended hours for an additional fee; and Enterprise Support, offering 24/7 support, a dedicated Technical Account Manager, and cloud support engineers, with pricing based on service scale. Each level is designed to meet different user needs, from basic to high-priority, with tailored assistance and additional services available at higher tiers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We help users get started with Nymo Housing Management by providing comprehensive user documentation, including step-by-step guides and video tutorials. Additionally, we offer online training sessions and onsite training for hands-on learning, tailored to specific needs. Users also have access to technical support for setup and troubleshooting. For continuous learning, we provide webinars and best practice guides, ensuring users are fully supported throughout their journey with the service.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, users can easily extract their data from Nymo Housing Management through the platform's data export features. We provide a range of options for exporting data, including CSV, Excel, and API-based integrations, allowing users to retrieve tenant records, property details, maintenance logs, and payment history. Our data export tools are designed to be user-friendly, enabling users to select specific data sets or the entire system’s data for download. Additionally, we offer support during the data extraction process to ensure that all data is accurately transferred and meets the user's needs. If needed, users can work with our technical support team to assist with more complex data extraction requests, ensuring a smooth transition. These measures ensure that users retain full control over their data when the contract ends.
• End-of-contract process: At the end of the contract, users can export their data and receive assistance with data migration if needed. The contract price includes core features like tenant management, reporting, and maintenance tracking, along with basic support and standard training resources. Additional costs may apply for premium support, onsite training, customization, data storage, or early contract termination. Service extensions or additional consulting may also incur extra charges based on the agreed terms.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and desktop versions of Nymo Housing Management are designed to offer similar core functionality but with optimizations for different devices. The desktop version provides a full-screen interface with enhanced reporting and management tools, ideal for detailed administrative tasks. The mobile version is optimized for on-the-go access, with a streamlined interface for quick tenant updates, property management, and notifications. While the desktop version supports more advanced features, the mobile app ensures flexibility and accessibility, allowing property managers to manage tasks from anywhere, with certain functionalities like detailed reports being more accessible on desktop.
• Service interface: Yes
• Description of service interface: The Nymo Housing Management service interface is user-friendly and intuitive, designed for ease of navigation across devices. On desktop, the interface provides a comprehensive dashboard with quick access to key features like tenant management, property maintenance, and reporting. The mobile version offers a simplified interface, optimized for on-the-go management with essential features like tenant updates and notifications readily accessible. Both versions feature a clean, modern design with customizable views, real-time data syncing, and intuitive navigation, ensuring a smooth user experience for property managers and staff. The interface also prioritizes accessibility with responsive design for various screen sizes.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Nymo Housing Management has undergone thorough testing to meet WCAG 2.2 AA accessibility standards. This includes ensuring compatibility with screen readers like JAWS, NVDA, and VoiceOver, ensuring all content is fully readable and navigable. The platform supports keyboard-only navigation and has been checked for sufficient contrast ratios between text and background to comply with WCAG 2.2 AA requirements. We've also optimized the interface for mobile and desktop devices, ensuring it’s usable with magnification tools, high-contrast modes, and resizable visual elements. Manual testing with accessibility consultants has been conducted to ensure full compliance and improve usability for all users.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Users can set up Nymo Housing Management through the API by integrating it with their existing systems to automate tasks like tenant registration, property management, and rent collection. The API allows for creating, updating, and deleting tenant records, as well as retrieving real-time data on properties and maintenance. However, advanced configurations like customizing reports or user permissions must be done through the main interface, and access to core system settings is restricted for security reasons. The API is cloud-based, and on-premise integrations may require additional setup. Permissions are managed to ensure secure data access.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize Nymo Housing Management by adjusting tenant management workflows, maintenance schedules, notification templates, and reporting formats. Customizations can be made through the service’s intuitive interface or via the API for more advanced integrations, such as syncing with third-party tools or automating specific processes. Property managers can customize fields for tenant data, configure rent payment reminders, and adjust communication templates to fit their organization's needs. Advanced customizations, like setting up user roles and permissions or modifying system-wide settings, require admin-level access. These customizations are available to authorized users with the appropriate roles, typically system administrators or those with advanced permissions. While some customizations can be done directly within the platform, others, especially API integrations or complex workflows, may require technical expertise. Users can also work with our support team or a technical account manager for more tailored customizations based on their requirements.

Scaling

• Independence of resources: We guarantee users aren’t affected by the demand other users place on Nymo Housing Management through a scalable cloud infrastructure. Our service uses load balancing and auto-scaling to dynamically adjust resources based on usage demand, ensuring consistent performance even during peak times. Additionally, we employ resource isolation techniques to ensure that each user’s data and performance are independent, minimizing the risk of cross-user interference. Regular performance monitoring and proactive optimizations further ensure that users experience reliable, uninterrupted service regardless of other users' activities.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service usage metrics through Nymo Housing Management. These metrics include data on tenant activity, property maintenance requests, rent collection rates, and overall system performance. Users can access real-time reports on system usage, such as the number of active tenants, open maintenance tickets, and payment processing status. Additionally, we offer insights into user engagement, such as logins and feature usage frequency. These metrics are available via the platform’s reporting dashboard and can be exported for further analysis, helping users optimize operations and track key performance indicators.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export their data from Nymo Housing Management using the platform's data export tools. These tools allow users to select specific datasets, such as tenant records, property details, and payment histories, and export them in formats like CSV, Excel, or through API-based integrations for more advanced needs. The export process is designed to be simple and user-friendly, with clear options for downloading data. If needed, our technical support team is available to assist with more complex export requests, ensuring users can retrieve all necessary information at the end of their contract.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% availability for Nymo Housing Management, as outlined in our Service Level Agreement (SLA). If this is not met, users are eligible for credits or refunds based on the duration of the outage. Scheduled maintenance is communicated in advance, and our cloud infrastructure ensures high availability through load balancing and auto-scaling. In case of extended service interruptions, users can contact support for compensation as per the SLA.
• Approach to resilience: Nymo Housing Management is designed with resilience at its core to ensure continuous service, even during unexpected disruptions. Our service is hosted in highly available, redundant data centers, which are geographically distributed to prevent single points of failure. We use multi-region data replication, ensuring that in the event of a localized failure, user data remains accessible, and services continue uninterrupted.; ; Our data center setup incorporates failover systems and backup power supplies to maintain operation during unexpected disruptions, such as power outages. In addition, our infrastructure is regularly tested for resilience, and we maintain automated disaster recovery processes to quickly restore services if needed.; ; We follow best practices for security and backup in line with the government’s cloud security principles, ensuring both data protection and resilience. Regular data backups are made, and critical data is stored in multiple locations to safeguard against data loss.; ; We also implement scalable architecture that can handle increased loads without degradation in performance, ensuring that services remain available during periods of high demand.
• Outage reporting: Nymo Housing Management reports outages through email alerts to notify users of issues, including details on cause and resolution time. We also provide a public status dashboard for users to check real-time system status and historical uptime. Additionally, an API for status updates is available for integration with users’ monitoring systems. Our support team is available to provide updates and address concerns during outages.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access control (RBAC), ensuring that only authorized personnel can access sensitive systems and data. Administrative interfaces are protected by multi-factor authentication (MFA), requiring additional verification for high-level access. Support channels are secured by user authentication and ticketing systems, where only verified users can submit requests or interact with support. Additionally, sensitive data access is limited to specific roles, and all actions are logged for audit trails. Regular reviews of access permissions are conducted to ensure compliance with the least privilege principle and security best practices.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our information security policies include data protection, access control, incident response, encryption, regular penetration testing, and security awareness training to ensure compliance with privacy regulations like GDPR. The Information Security Officer (ISO) oversees these policies and reports to the executive team, working with IT and compliance teams to enforce them. Regular internal audits and security reviews are conducted to ensure adherence, and any issues are addressed to improve our security practices continuously.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes involve tracking all components of the service throughout their lifecycle using a version control system. Each component, such as software code, configuration files, and infrastructure, is documented and tracked for updates and changes. Changes are assessed for potential security impacts through a formal change review process, which includes security risk assessments and testing. Before deployment, changes are tested in a staging environment to ensure they meet security and functionality requirements. Any security vulnerabilities discovered during this process are addressed promptly, ensuring that changes do not compromise service integrity.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management process involves continuously assessing potential threats through automated scanning and manual penetration testing. We monitor industry resources like CVE databases, security advisories, and threat intelligence feeds to stay updated on emerging vulnerabilities. When a potential threat is identified, it is assessed for impact on our services, and patches are prioritized based on severity. We deploy critical patches within 24-48 hours of identification, and non-critical patches are tested and deployed during regular maintenance windows. Regular vulnerability assessments are conducted to ensure our systems remain secure and compliant with industry standards.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring process involves continuous monitoring of system logs, network traffic, and user activities to identify potential security compromises. We use intrusion detection systems (IDS) and security information and event management (SIEM) tools to detect anomalies and unusual patterns that could indicate a compromise. When a potential threat is identified, our incident response team is immediately alerted and begins investigating the issue. Critical incidents are responded to within minutes, with containment and mitigation steps taken promptly. After resolution, a post-incident review is conducted to analyze the root cause and improve security measures.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: Our incident management process includes pre-defined procedures for common events, such as unauthorized access, data breaches, or service disruptions. Users can report incidents via email, our support portal, or by contacting our 24/7 support team directly. Once an incident is reported, it is categorized based on severity, and an incident response team is immediately assigned. We provide incident reports to users after resolution, detailing the nature of the incident, actions taken, and any follow-up steps. Regular reviews are conducted to improve our response processes and prevent future occurrences.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nymogroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.