FORGE TECHNOLOGIES LTD

Forge Cloud Advisory Services

Our Cloud advisory service include service and solution architects, technical engineers and consultants, business analysts, and experienced IT project/programme managers. Their expertise span on-premise, hybrid, secure and hyperscale cloud solutions, as well as the networking that interconnects them and the security features that protect them.

Features

• Skilled architects, engineers, consultants, analysts and project/programme managers
• Security cleared and experienced at the highest classification levels
• Advice based upon first-hand deployment and operational experience
• Flexible and rapid access to skills
• Innovative commercial engagement options, tailored to suit each customer.
• Knowledge transfer to your team built-in to all engagements
• Assigned resources are supported by the whole Forge team.
• Allocated Service Delivery Manager for each engagement

Benefits

• Accelerate your transformation programme and realise benefits faster
• Reduce the cost transformation or ongoing cloud operations
• Flexible and agile access to a range of skills
• Discover business requirements, current state, and transformation blockers
• Assess the options to transform or optimise your cloud
• Innovative designs, migration plans, project plans and operational models
• Advice to recover projects/migrations that are at risk/stalled
• Develop designs/strategies, based upon recent, relevant, and real-world experience
• Solutions to complete the migration of challenging on-prem workloads
• Increase in-house capabilities, by working in collaboration with Forge

£250 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.osmond@forge-technologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

853384066682212

Contact

Jason Osmond
07931391290
jason.osmond@forge-technologies.com

Planning

• Planning service: Yes
• How the planning service works: Forge planning services are centred around Discovery, Assessment and Solution & Service design; however, we recognise that each customer engagement is unique, and we therefore tailor our services as required to meet individual needs.; ; 1)Discovery - ; ; Accelerate your discovery process with our industry leading tooling and experience. Our discovery services span capturing business requirements, through to understanding your current state and any blockers to transformation.; ; 2)Assessment -; ; Forge can help assess the right approach to transforming your cloud environments or optimising the way they are run. Regardless of whether it’s a new cloud requirement, a project in jeopardy, or improving your cloud operations; our advice is vendor neutral and based upon real-world practical experience.; ; 3)Service & Solution Design -; ; We help rapidly create innovative solution designs, migration options, project plans and operational service models, that meet the needs of the most secure and sensitive organisations. We stand behind the designs that we create and offer delivery and operational assurance guarantees
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our unique approach to cloud adoption leads you and your colleagues through technology change, embeds new ways of working and accelerates the results from anticipated benefits. ; Our team of consultants work within your organisation to develop a strategy that addresses your challenges and has the organisation’s outcomes in mind. Our strategies ensure people develop the understanding, skills and knowledge they need to be able to change their working habits – it’s a challenging process.; We deliver these services by applying our Excite, Equip, Embed approach:; ; EXCITE makes people aware of the technology change and helps them understand the benefits it will give them. It ensures people are enthusiastic about what’s on the horizon and creates the desire to change.; ; EQUIP gives people the skills and knowledge to use the technology effectively through relevant, effective and contextual learning solutions. ; Learning can be online content, guides, face-to-face or virtual delivery.; ; EMBED recognizes that habits are hard to break and it is easy to fall into familiar ways of working. It also recognises that working in your organisation might be a unique experience. We find ways to promote and reinforce use of the technology beyond the life of the project
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Forge Cloud Deployment services are centred around Detailed Design, Configuration & Testing, and Migration services; however, we recognise that each customer engagement is unique, and we therefore tailor our services as required to meet individual needs. ; ; 1)Detailed Design ; Access a team of technical and project/programme professionals, backed with proven processes, tools and templates. . Reduce the time to develop technical/ service designs and project/migration plans that are assured of success. Everything we do is ‘secure by design’ to meet the needs of secure & sensitive organisations; ; 2)Configuration & Testing; ; We can augment and support your team or own the complete delivery and testing of your solution. Our expertise not only include the cloud platforms themselves, but also the associated connectivity, security, and device configurations. Services ranging from Infrastructure as code (IaC) development, through to pre-migration testing. ; ; 3)Migration; The key to successful migrations in not just great design, planning, configuration & testing. It’s also about the business engagement, the communication and training plans and operating in an agile fashion plan to overcome challenges. Our migration services provide delivery right through to early life support
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: An SDM will be assigned to all customer engagements, regardless of whether they are fixed scope/outcome or resource augmentation. In any scenario, they will be responsible for day-to-day communications and gathering the performance metrics to include in service reports.; They will also be responsible for ensuring the assigned resources remain an integrated part of Forge, continuing their professional development and working collaboratively with other Forge team members to share best practice, gain feedback/suggestions and obtain additional support. ; In addition to the SDM, a member of Forge’s senior leadership team will also play an active role in each customer engagement. This approach ensures that there are no delays in the team receiving any wider support they may need to ensure a successful and high-quality engagement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Forge Cloud Support & Optimisation are broadly based around three models: fully-managed, co-managed and self-managed. Service models are tailored to take into account the existing and future customer skills/capacity, investments in licences/tooling an information security requirements. Where required, the Forge service design can be profiled to evolve during the term to reflect known changes, for example a planned increase in customer skill/capacity during the first year of service. ; ; Our expertise span on-premise, hybrid, secure and hyperscale cloud solutions, as well as the networking that interconnects them and the security features that protect them.

Service scope

• Service constraints: Scope must be agreed prior to service commencement unless it is agreed in advance that the services will be delivered on a T&M basis.; ; Forge are able to take a flexible and pragmatic commercial approach to the scoping phase of an engagement. Where possible we do not charge to scope an engagement; however, where further discovery or workshops are required, we can structure the commercials in a way that best suits each engagement. Options include, working at risk, discounted rates, pre-pay/draw-down, or rebate models.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All email and online support requests will receive an immediate automated response. The SLA associated with the specific contract will determine the actual response and resolution timescales. This will typically range from 30 minutes to 2 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Forge offer Web chat services via the Forge self serve portal providing access to all service desk faciltiies. Forge also offer open federation to customers using Microsoft Teams.
• Web chat accessibility testing: N/A
• Support levels: Forge Cloud Support & Optimisation are broadly based around three models: ; ; 1-Fully-managed; 2-Co-managed; 3-Self-managed. ; ; Service models are tailored to take into account the existing and future customer skills/capacity, investments in licences/tooling an information security requirements. Where required, the Forge service design can be profiled to evolve during the term to reflect known changes, for example a planned increase in customer skill/capacity during the first year of service. ; ; Pricing is based upon individual requirements and scope.; ; 1-Fully-managed - Pricing from £57,000 per annum; 2-Co-managed - Pricing from £27,500 per annum; 3-Self-managed - Pricing from £13,600 per annum; ; Forge can provide technical account mangment and cloud support engineers depending on scope requirements. ; ; These services can also include service and solution architects, technical analysts, engineers and consultants, business analysts, change & communication mangers, trainers and experienced IT project/programme and transition managers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Climate change is one of the most significant challenges currently facing humanity. Our climate mission is to transition to net-zero carbon emissions across all its operations, covering direct and indirect emissions in advance of the Paris Agreement.; ; Aligned with this mission and as detailed in Forge Technologies Climate Change Policy, our high-level approach to Climate Change is:; ; 1. Engage and provide training material to relevant employees to ensure they have the skills, knowledge and resources to deliver our climate-related commitments.; 2. Ensure that our supply chain partners are aligned with this policy.; 3. Clearly define roles and responsibilities and governance relating to this policy.
• Covid-19 recovery:

  Covid-19 recovery

  It is widely acknowledged that self-reported mental health and wellbeing has worsened during the COVID-19 pandemic. For many this reflects a normal response to an extraordinary situation. Employers have an important role to play in creating workplaces in which employees with health conditions, including mental illnesses, can stay and thrive in work.; ; Forge Technologies did not need to furlough employees or make any redundancies as part of the pandemic. We also didn’t need to make use of CBIL or the BBL scheme. By virtue of our flexible working arrangements we also avoided any disruption to service for our customers. ; ; As a company incorporated during the pandemic we have ensured that matters relating to COVID-19 are baked into all relevant policies and procedures.
• Tackling economic inequality:

  Tackling economic inequality

  At Forge Technologies, we take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values. We are firmly committed to meeting all expectations under the 2010 UK Equality Act and other relevant legislation.; ; We commit to avoiding any unjustified discrimination on the grounds of age, gender reassignment, disability, ethnicity, marriage or civil partnership, pregnancy or maternity, religion or belief, sex or gender, sexual orientation.; ; In respect of employee remuneration, Forge Technologies aligns with the real Living Wage initiative as a baseline standard.
• Equal opportunity:

  Equal opportunity

  At Forge Technologies, we take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values. We are firmly committed to meeting all expectations under the 2010 UK Equality Act and other relevant legislation.; We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.; We aim to go beyond this and create an equitable environment for all our staff, customers and other stakeholders regardless of socioeconomic status or any other characteristic.; ; More details are documented in our Equality, Inclusion & Diversity Policy.
• Wellbeing:

  Wellbeing

  Forge is fully committed to promoting wellbeing in the workplace.; If our employees are able to look after themselves, and come to work feeling happy and fulfilled, they’re going to do a better job of looking after their colleagues, customers and clients. By prioritising wellbeing and cultivating joy in the workplace, you’re ensuring their needs are met, and that they are physically, socially and emotionally nourished. You’re making a bold statement that you trust them with your organisation, you want to invest in them because you appreciate and value them.; Several of our key business values reflect such as “Balance” We operate in a balanced way, respecting our clients’ and colleagues time to create the optimal working environment.; We operate on an outcomes based working policy where possible, encouraging staff to work the hours that best suit their family life.; We operate a complete flexible/hybrid working policy enabling staff to work from any location worldwide in line with supporting customer needs.

Pricing

• Price: £250 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.osmond@forge-technologies.com. Tell them what format you need. It will help if you say what assistive technology you use.