CDS

Cloudflare Email Security

Cloudflare Email Security is a cloud-native platform that preemptively blocks phishing, Business Email Compromise, and malware. Using AI-powered detection and global threat intelligence, it stops sophisticated attacks before they reach the inbox. It integrates seamlessly with Microsoft 365 and Google Workspace to augment or replace legacy secure email gateways.

Features

• AI Phishing Protection: Blocks sophisticated phishing and spoofing using AI
• BEC Defense: Detects impersonation and compromised accounts using machine learning.
• Automated Remediation: Automatically removes malicious emails from inboxes after delivery.
• Flexible Deployment: Fast setup via API or changing MX records.
• Malware Blocking: Blocks malicious attachments using advanced cloud sandbox technology
• Browser Isolation: Renders untrusted links remotely to prevent credential harvesting.
• Threat Intelligence: Leverages global network telemetry to block emerging attacks
• Workspace Integration: Native integration with Microsoft 365 and Google Workspace
• Email Hygiene: Comprehensive spam filtering and automated phish-report triage tools
• Multi-Channel Security: unified security platform to extend protection across channels

Benefits

• Multi-Channel Security: unified security platform to extend protection across channels
• Cost Efficiency: Replaces legacy gateways with a unified security platform
• Proactive Defense: Identifies attacker infrastructure before campaigns are launched.
• ransparent Protection: Secures users without slowing down email delivery.
• Supply Chain Security: Protects partners and suppliers against email-based fraud.
• Deep Forensics: Provides visibility into attack intent and campaign context.
• Evolving Security: AI models adapt automatically to block new threats

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

853693750062976

Contact

Jonathan Astin
07904570073
bidteam@cds.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: A full suite of edge compute with storage, AI inference and compute and SASE suite of tools
• Cloud deployment model: Public cloud
• Service constraints: Cloudflare Email Security is a cloud-native service with minimal constraints. Deployment requires either DNS (MX) modifications for inline protection or API/Journaling integration with Microsoft 365 or Google Workspace.
• System requirements: Administrative access to your DNS provider to update MX records

User support

• Email or online ticketing support: Yes
• Support response times: Phone, chat, and email support with median response time of 15 minutes. For critical business issues, Enterprise customers have access to our 24/7/365 emergency phone support hotline
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Cloudflare’s web chat interface is accessible through its integration into a dashboard designed with high-contrast visuals and inclusive navigation. The service employs semantic landmarks, enabling screen readers to accurately identify dialogue boxes, input fields, and message alerts. Accessibility is further enhanced by full keyboard support, allowing users to navigate the chat widget and initiate sessions using standard keys such as Tab and Enter without requiring a mouse
• Onsite support: Yes, at extra cost
• Support levels: Enterprise customers can choose between Enterprise support and Premium Support. Premium Enterprise support includes increased SLA response times and prioritised ticket handling. Enterprise is included as a part of the standard Enterprise contract. Premium Support pricing is bespoke. Premium customers receive a dedicated Customer Success Manager and Customer Solutions Engineer. A dedicated Technical Account Manager can also be assigned at an extra cost.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: CDS Cloud and Infrastructure teams support clients with cloud onboarding from discovery services through to service definition, planning and migration services. All new customers are assigned a specialist onboarding team which includes a Project Manager, Cloudflare Certified Architect and Customer Success Manager that will provide proactive support and advice for the duration of onboarding and go-live. This team leverage any additional assistance from DevOps / DevSecOps and other specialists to ensure solutions are provisioned as designed and maximised for workloads and planned scalability. Your specialist onboarding team will also provide access to a range of user guides and training materials as required, or facilitate further specialist user training as agreed.; Onboarding scope and transition services are bespoke to every customer but can include: discovery, systems audit and knowledge transfer planning, agreeing and documenting migration, defining support needs, processes and future governance, development of a Service Delivery Plan, and configuration including user accounts and permissions, setting up support services and supporting service desk documentation, training and professional services to support go-live and post go-live periods.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Cloudflare User Interface includes data aggregation logs, which include audit logs (log of every action taken within the interface and change to an account setting), as well as HTTP request logs. Data can be extracted via API in aggregate, or individual requests. This is the limit of customer data held by Cloudflare.
• End-of-contract process: Standard contract terms will include details of contract duration and aligned notice periods along with agreed communication process for contract termination including details of 3rd party service providers including specific Cloud partner / platform. Contract commercials include service provision up to the end date of the contract. Any requirement to extend contract term, support exit planning, migration or data transfer should be requested in advance of contract end date. These services, and any required post contract end date, would be provided at an additional cost aligned to SFIA rate card. At the end of the contract, all services included in the contract are deactivated, decommissioned and subscriptions cancelled.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can access the Cloudflare dashboard using mobile devices as the solution is browser based, and responsive.; There is also a native app for iOS and Android.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: API integration into the customer's email system, administered via the web based management console
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Cloudflare API exposes the entire Cloudflare functionality via a programmatic interface. You can manage your account settings, configure products, and develop applications using the Cloudflare API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cloudflare Email Security offers extensive customization across detection logic, remediation actions, and deployment configurations. Administrators can define Allow Policies and Blocked Senders lists based on email addresses, IP ranges, or domains to bypass or enforce filtering. Remediation can be tailored to modify subject lines (e.g., appending "[SPAM]"), rewrite malicious URLs for Remote Browser Isolation, or automatically move messages to junk or quarantine. Deployment methods are also flexible, supporting Inline (MX), API-based, or BCC/Journaling setups.; ; Customisation is performed through the Cloudflare Zero Trust dashboard under the "Email Security" settings or programmatically via the Cloudflare API and Terraform. Access is governed by granular Role-Based Access Control (RBAC). Specifically, Email security Policy Admins manage allow/block lists, while Email security Analysts handle incident triage and message disposition. Full configuration control is reserved for Super Administrators or Email Configuration Admins, ensuring secure and delegated management across the organisation.

Scaling

• Independence of resources: Loud Email Security is provided by Cloudflare's Anycast architecture and software-based security implementation to ensure high reliability and scalability across our 330+ data centres, facilitating up to a 450Tbps global footprint.; ; All of our services run on all of our servers, in every data centre, paired with a 100% Anycast architecture. Anycast network routing is able to route incoming connection requests across multiple data centres

Analytics

• Service usage metrics: Yes
• Metrics types: Service data is provided through a Status page (public and available within the portal and through API) as well as visibility into the delivery queues (via portal).
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Cloudflare

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Cloudflare enables data export primarily through Logpush, which streams logs to cloud storage or SIEM providers in JSON (ndjson) or CSV formats. For immediate needs, administrators can manually download analytics and security event data as CSV directly from the dashboard. Additionally, users can export account-level PII via profile settings or through the Cloudflare API to maintain full data portability. These open formats ensure high interoperability for compliance auditing, long-term retention, and integration with third-party security operations tools
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Not applicable as service monitors emails being sent

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 100% uptime guaranteed
• Approach to resilience: Cloudflare's network is based on Anycast routing, any one of thousands of servers in 270+ locations around the world is able to provide all of our service functionality on a given IP address. The network is the most interconnected network in the world - present in more Internet Exchanges globally than any other. The network is designed to cope with many nodes on the network map becoming unavailable and still providing service.; ; Data centres are regularly taken offline for among other reasons maintenance without any service degradation. Should a certain location become unavailable due to high load from an attack, we will proactively re-route our prioritised Enterprise service level customers to ensure the minimal impact is seen for your application users in that region. ; ; Within each datacenter, no single server/node is responsible for any service. These are also distributed across all metals such that server failures, hardware or networking issues won't impact the service/performance of our customers.
• Outage reporting: Proactive account management, Public dashboard, and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: User name and password with 2-factor authentication/Single Sign On via standards based strong authentication methods i.e. using a customer's choice of federated identity if available
• Access restrictions in management interfaces and support channels: Cloudflare provisions access based on the principles of least privilege and need to know. Additional access must be requested via our internal ticketing system and it requires both a legitimate business reason and manager approval. Logging and Monitoring Policy requires logging of activities in critical systems. We perform quarterly access reviews for privileged access; ; Cloudflare's 24/7 Detection and Response team monitors logs/alerts for malicious activity on both servers and endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: User name and password with 2-factor authentication/Single Sign On.A Customer's administrator must log in using username, password and two factor authentication code.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloudflare has a documented information security policy and a set of policies that are reviewed at least annually and aligned with industry standards. These policies are reviewed during PCI DSS, ISO 27001, ISO 27701, ISO 27018, and SOC 2 external audits, and certifications are available under NDA.; ; The information security policies include: Acceptable Use Policy, Access Control and Authentication Policy, Asset Management Policy, Business Continuity and Disaster Recovery Policy, Customer Audit, Scan and Penetration Test Policy, Encryption & Key Management Policy, Endpoint and Network Security Policy, High Risk Area Travel Policy, Information Security Policy, Logging and Monitoring Policy, Mobile Device and Teleworking Policy, Security Risk Management Policy, Security and Privacy Incident Response Policy, Software Development Lifecycle and Change Management Policy, Third Party Risk Management Policy, Third Party Software Access to Cloudflare Data Policy, Vulnerability Management Policy.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: CDS operate a mature Change Management process, which is certified to the ISO 20000 standard. We ensure that all configuration or service changes are put through a controlled Change Management process, to ensure that impact and risk are managed, quality is maintained, and that changes are planned, documented and approved. Impact and risk assessment includes security considerations. Our Change Register is underpinned by a Configuration Management toolset and process, which charts the lifecycle of configuration items, and allows for them to be linked to service transactions, such as incidents and changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: CDS undertake periodic independent pen and vulnerability scanning of our networks and network services. This forms part of our ISO 27001 and Cyber Essentials Plus accreditation. CDS also undertake vulnerability scanning of client solutions during development and at the point of release. Nessus scans of the whole environment are performed weekly. Any identified vulnerabilities are assessed based upon the threat type and business risk. Those issues requiring attention form part of a remediation plan. The individual items are logged and assigned a priority based upon severity and tracked through our ITIL service desk.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our perimeter networks are protected with DDoS mitigation layer which is further reinforced with threat detection and response as part of every ingress/egress point. IDS and IPS are in place on all firewalls and all suspicious activity is logged and alerted to a central location. Additionally all firewalls and networks are registered with the NCSC Early Warning service.; Infrastructure device logs are reported to a centralised SIEM solution with profiling in place to detect malicious activities such as repeated, failed administrator login attempts as well as more sophisticated events indicating exfiltration attempts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: CDS operate a mature Incident and Service Request Management process, certified to the ISO 20000 standard. The process is operated by our Service Management tool, which is interactive and can be configured to support the ticket workflow and metrics agreed with customers. Customers can report and update incidents via our interactive portal, email and telephone. Though we operate a core Incident Management policy and process, these can be tailored within customers Service Level Agreements to support common incidents and events. We operate a separate Major Incident Management process, which can provide incident reports, post-mortems etc., when criteria are triggered.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Entities who are evaluating Cloudflare's Enterprise service may conduct a Proof of Concept supported by Cloudflare. Sign up for a proof of value by contacting Cloudflare.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Friday 5 November 2004
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Friday 18 May 2001
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 30590b83-9532-4856-b047-7e4d3cc128c9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 107e4854-eda7-403a-81ce-1cb3b4cf4d6c
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.