LNRS DATA SERVICES LIMITED

HR Practice & Compliance

Our HR Practice & Compliance solutions empower HR leaders with tools to craft robust HR strategies, manage diverse workforces, and navigate employment law efficiently. Brightmine integrates trusted human expertise and AI to proactively address compliance challenges, minimize risk, and optimize HR operations for sustained success.

Features

• Over 23k HR resources—the most comprehensive collection available
• Local, national, and global templates and resources
• Guidance from a team of 45 experts on HR scenarios
• HR resources covering 41 countries to manage global workforces
• Suite of international employment law guides
• HR metrics benchmarking data
• Pre-built line manager training courses
• Overviews and transcripts of employment tribunals
• Extensive news articles on HR trends and analysis
• 24/7 unmatched expert HR and legal guidance

Benefits

• Reduce risk by staying compliant with any employment law changes
• Attract top talent with best practices
• Reduce attrition by tracking employment trends across global markets
• Deliver best practice solutions with the right resources
• Save time on building HR policies, processes, and documents
• Reduce costs on external legal support
• Stay competitive by benchmarking your HR practices against others
• Reduce workload with downloadable resources like checklists

£3,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.green@xperthr.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

853812894317293

Contact

Louise Green
020 8652 2050
louise.green@xperthr.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We provide full product usage, but we do not offer dedicated consultancy services
• System requirements:
  • Works on all modern browsers, except IE
  • CSV upload for Pay Equity Analytics

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are based on UK Business Hours Monday to Friday 8:30-5pm - they vary according to the priority of the request. Access & Entitlements and other critical requests, like users not seeing data and/or reports are dealt with within 4 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: All subscribers are assigned a named Account Manager who will act as the primary point of contact throughout the subscription period. In addition, our Customer Success team are available to support with technical, content or user administration queries, including how to utilise the service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our Customer Success team will deliver an onboarding program and are then available 8.30-5pm each working day to provide ongoing support or refresher training.; Welcome emails are sent at the point of sign up, and access to the service is available immediately.
• Service documentation: No
• End-of-contract data extraction: If applicable, when the contract ends, users can download any final reports or data if they do not wish to renew the services.
• End-of-contract process: The contract will typically run for 12 months (unless a longer contract period has been requested) and will auto-renew unless we are advised of a preference to cancel. You will be notified prior to the auto-renewal period to ensure you have time to cancel if required. ; At the end of the Contract, Access and Entitlements of any registered users are revoked.; If the User requests that any outstanding data is deleted, this will be deleted within 30 days of the request being submitted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All content is available through either format however the layout of the page will appear different if viewed through a mobile device.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Frontend web application
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Internal testing only in adherence with our accessibility standards
• API: No
• Customisation available: Yes
• Description of customisation: Maximize efficiency and effectiveness with the HR & Compliance Center customisable HR checklists, leading practice guides, interactive flowcharts & trainings, to help you maximise the potential and efficiency of your HR teams, empowering them to focus on more strategic tasks than regulatory box-ticking.

Scaling

• Independence of resources: We have over 20,000 regular users across our portfolios within the UK and downtime is extremely rare. Our IT infrastructure is designed with load balancing to support high volumes of concurrent traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: Our account management team can provide a range of usage metrics such as log-in data, page views, and completed events.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: If applicable, a CSV file or Powerpoint Report
• Data export formats:
  • CSV
  • Other
• Other data export formats: Pptx
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Brightmine shall use reasonable endeavours to ensure that Brightmine Product(s) are available to Customers and Licensed Users excluding downtime for regular or emergency maintenance which shall be kept to a minimum. Time is not of the essence in respect to the delivery of any particular Brightmine Product(s) or Licensed Material, and Brightmine's sole obligation and Customer’s sole and exclusive remedy is to request that Brightmine effect delivery or reinstate service as soon as is practically possible.
• Approach to resilience: Multi-zonal, active/active, load balanced cloud infrastructure set up.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Only authorised users have access to management interfaces.; Access restrictions are defined in in-house policies and procedures e.g. Brightmine's Access Control procedure and its User Registration and De-registration procedure.; Access is assessed and granted on a need to know and need to use basis. Assets have different levels of access generally falling into public, internal or confidential categories.; We also have OAuth token mechanisms in place for where this is required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 08/09/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information Security is central to Brightmine, protecting data throughout the business. ISO 27001 certified ensuring:; ; • Roles and responsibilities are defined; • Access control to all assets based on classification; • Risk management is rigorously applied; • Confidentiality agreement or NDA signed by employees and requirement to adhere to all policies; • Data is encrypted in transit; • Regular system backups; • Change control systems embedded; • Management of personal data; • Information security and business continuity with service providers; • Compliance with legal requirements; ; All polices are scrutinised and evaluated with effective cascading of information to all staff. Processes are monitored for compliance with international best practice.; ; Information Security policies are reviewed to implement ways of improving the Information Security Management System (ISMS). Reviews are triggered by:; • The analysis ISMS; • Internal/external audit; • Following an incident; • To implement a new technology or change in legislative requirements.; ; Brightmine's approach to managing IS and its implementation (i.e. control objectives, controls, policies, processes and procedures) is reviewed independently at planned intervals or when significant changes occur.; ; Managers regularly review compliance of information processing and procedures against appropriate security policies, standards or other security requirements.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Brightmine is using agile software development methodologies. All new requirements are recorded in the tracking system, and prioritised and added to a work schedule. During the specification of changes the security implications are assessed and post build changes are tested for vulnerabilities and impact on existing system elements before being released. We have a Technical Lead who supervises this work to ensure and maintain the system's integrity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management is defined in our in-house Security and Risk management system as part of our ISO 27001 certification, explicitly in the Risk Management Procedure and the Information Security Incident Management Policy. The related Risk Analysis spreadsheet sets out the supporting detail of vulnerabilities in rank order, with their impact and the risk mitigation processes. Software patches and updates are deployed out of hours to maintain system availability for users.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Identifying potential compromises is guaranteed by our cloud provider by providing performance and security monitor indicators as well a notification system. According to our internal Information Security Incident Management policy all incidents are classified by type and severity, they are recorded, an action plan is defined for closing the incident to minimise or eradicate the potential for a repeat. Depending on incident classification Brightmine are able to react within an hour during normal office hours with a slightly longer response time out of hours.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is defined Brightmine's Information Security Incident Management policy within our ISO 27001 certification. All incidents or potential incidents are reported. The Technical Squad is responsible for classifying, recording and defining action plans and/or implementing all necessary corrective and preventive actions to mitigate and close the incident. All incidents are recorded and the Information Security Manager or Chief Technology Officer is responsible to report the incident to senior staff.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business within the RELX organisation we are committed to a wide range of corporate social responsibility action. Details on our approach to the environment can be found here https://www.relx.com/corporate-responsibility/being-a-responsible-business/environment.

  Tackling economic inequality

  Brightmine Pay Equity Analytics services helps to identify gaps for employers in different sections of the organisation where minority or disadvantaged groups face barriers to employment and career progression. We identifies how those gaps impact an organisations diversity and inclusion targets and identify insights that help employers tackle and address these gaps.

  Equal opportunity

  Brightmine services delivers against the "equal opportunity" Social Value theme in that the software demonstrates clear actions to help employers identify and tackle inequality in employment and pay in the workforce.; Brightmine identifies pay and representation gaps of minority and disadvantaged groups, insights into progression into more higher paid work, and models possible remediation to close and address gaps in representation and pay.

  Wellbeing

  Brightmine HR and Compliance Centre solution helps clients understand HR policies and processes around employee wellbeing.

Pricing

• Price: £3,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials of up to 7 days giving access to a read only version of the site

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.green@xperthr.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.