Delaware Digital LLP

Delaware - Microsoft (MS) Dynamics 365 ERP Cloud

Delaware provides advisory, implementation, and support services for the full Microsoft Dynamics 365 stack, including:
- Finance
- Supply Chain
- Project Management
- Marketing
- Sales
- Service
- Commerce
- Reporting
- Power BI
- Analytics

Features

  • Microsoft Dynamics 365 ERP
  • Solutions that fit you. Not the other way around.
  • A comprehensive solution that connects your entire business.
  • Use modular, prebuilt applications.
  • Customer Engagement (CRM)

Benefits

  • Deep integration with Office 365
  • Rapidly deploy and onboard.
  • Turn customer insights into sales impact.
  • Bringing your customers into focus.
  • Optimize service operations.
  • Drive better performance with automation.

Pricing

£70 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 5 4 2 0 7 7 9 2 4 4 1 7 6 0

Contact

Delaware Digital LLP Hal Sutlieff
Telephone: 07402316619
Email: info@delaware.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Edge, Mozilla Firefox, Google Chrome or Apple Safari
  • Office Integration requires Office 365, 2016, 2013 or 2010

User support

Email or online ticketing support
Email or online ticketing
Support response times
Instant
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Tailored to individual requirements
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All possible, tailored to individual needs
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Full export is possible
End-of-contract process
Tailored and priced to individual needs

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile apps can be downloaded for Android devices. There are no functional differences between the mobile and desktop application. Administration tasks not available on mobile.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Microsoft Unified Interface
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Jaws screen-reader is supported under the latest Unified Client. Visit https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/accessibility-people-with-disabilities for accessibility information.
API
Yes
What users can and can't do using the API
The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. More information can be found here https://msdn.microsoft.com/engb/library/mt593051.aspx API documentation
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Microsoft Dynamics 365 is highly configurable and customisable. A vast number of changes can be made using point and click configuration through the in-built management tool.
Further customisations and extensions can be built using the API, .Net code or Power Automate.

Scaling

Independence of resources
Dynamics 365 is hosted by Microsoft in their data centres. Microsoft balance the load of customers within a scale group. A scale group is a collection of servers (database, application and web servers). Organisations are dynamically balanced across scale groups so that performance is consistent.

Analytics

Service usage metrics
Yes
Metrics types
Organisation Insights for Dynamics 365 provides important adoption and usage metrics for your Dynamics 365 organisation, and tools to help you stay ahead of performance and support issues. More information can be found in the link below: https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.04931187-431c-415d-8777-f7f482ba8095?tab=Overview
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data import and export is managed through the Microsoft Data Management Framework tools that are supplied as standard with the solution
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service level is 99.9% uptime.
Approach to resilience
Microsoft offerings are delivered by highly resilient systems that help to ensure high levels of service. Service continuity provisions are part of the Microsoft system design. These provisions enable Microsoft to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data centre that renders the entire data centre inoperable).
Outage reporting
System administrators are notified by email and the Microsoft portal updates a running notification, the Organisational Insights Dashboard will update and Yammer and social media may also be used.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
This is fully configurable identity and access management. Role based access controls restrict access to named users only
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Vertas Certification Holding SAS - UK Branch
ISO/IEC 27001 accreditation date
22/3/22
What the ISO/IEC 27001 doesn’t cover
https://azure.microsoft.com/en-gb/support/trust-center
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
https://azure.microsoft.com/en-gb/support/trust-center/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
https://azure.microsoft.com/en-gb/support/trust-center/
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
https://azure.microsoft.com/en-gb/support/trust-center/
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
https://azure.microsoft.com/en-gb/support/trust-center/

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We are very proud to declare our sustainability group mission statement: our goal is to build a long standing organisation with sustainability at the core of our ethos. To achieve that, we will follow a multifaceted approach targeting carbon neutrality of our operations, contributing positively to surrounding communities and boosting the well-being of our employees by inviting them to constructive debate and equal engagement.
Covid-19 recovery

Covid-19 recovery

We are proud to be an organisation that promotes remote working to all employees, where feasible, in order to support the improvement of workplace conditions. This in turn supports the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
Tackling economic inequality

Tackling economic inequality

Delaware's approach to tackling economic inequality focusses on creating employment and training opportunities particularly for people in industries with known skills shortages. Our Analyst Programme is 3 years in duration – we hire graduate level resources and provide them with technical and soft skills training (via our 2-week onboarding academy and our foundation+ programme which runs the full 3 years) to enable them to progress through the programme and ultimately achieve Consultant level (at which point they ‘graduate’ from the programme in to our broader consulting pool). Each analyst is provided with a mentor who is there to support them throughout their career at Delaware.
Wellbeing

Wellbeing

WeCare is part of our social responsibility program. The name is chosen because Caring is one of Delaware's five values (the others being entrepreneurship, respect, team spirit and commitment). Our goal is simple: we support social and environmental initiatives organised by #peopleofdelaware. These initiatives grow bottom-up, since caring is a community task.

Pricing

Price
£70 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.