Delaware Digital LLP

Delaware - Microsoft (MS) Dynamics 365 ERP Cloud

Delaware provides advisory, implementation, and support services for the full Microsoft Dynamics 365 stack, including:
- Finance
- Supply Chain
- Project Management
- Marketing
- Sales
- Service
- Commerce
- Reporting
- Power BI
- Analytics

Features

• Microsoft Dynamics 365 ERP
• Solutions that fit you. Not the other way around.
• A comprehensive solution that connects your entire business.
• Use modular, prebuilt applications.
• Customer Engagement (CRM)

Benefits

• Deep integration with Office 365
• Rapidly deploy and onboard.
• Turn customer insights into sales impact.
• Bringing your customers into focus.
• Optimize service operations.
• Drive better performance with automation.

£70 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

854207792441760

Contact

Hal Sutlieff
07402316619
info@delaware.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Edge, Mozilla Firefox, Google Chrome or Apple Safari
  • Office Integration requires Office 365, 2016, 2013 or 2010

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Instant
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Tailored to individual requirements
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All possible, tailored to individual needs
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Full export is possible
• End-of-contract process: Tailored and priced to individual needs

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile apps can be downloaded for Android devices. There are no functional differences between the mobile and desktop application. Administration tasks not available on mobile.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Microsoft Unified Interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Jaws screen-reader is supported under the latest Unified Client. Visit https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/accessibility-people-with-disabilities for accessibility information.
• API: Yes
• What users can and can't do using the API: The Web API provides a development experience that can be used across a wide variety of programming languages, platforms, and devices. The Web API implements the OData (Open Data Protocol), version 4.0, an OASIS standard for building and consuming RESTful APIs over rich data sources. More information can be found here https://msdn.microsoft.com/engb/library/mt593051.aspx API documentation
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Microsoft Dynamics 365 is highly configurable and customisable. A vast number of changes can be made using point and click configuration through the in-built management tool.; Further customisations and extensions can be built using the API, .Net code or Power Automate.

Scaling

• Independence of resources: Dynamics 365 is hosted by Microsoft in their data centres. Microsoft balance the load of customers within a scale group. A scale group is a collection of servers (database, application and web servers). Organisations are dynamically balanced across scale groups so that performance is consistent.

Analytics

• Service usage metrics: Yes
• Metrics types: Organisation Insights for Dynamics 365 provides important adoption and usage metrics for your Dynamics 365 organisation, and tools to help you stay ahead of performance and support issues. More information can be found in the link below: https://appsource.microsoft.com/en-us/product/dynamics-365/mscrm.04931187-431c-415d-8777-f7f482ba8095?tab=Overview
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data import and export is managed through the Microsoft Data Management Framework tools that are supplied as standard with the solution
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service level is 99.9% uptime.
• Approach to resilience: Microsoft offerings are delivered by highly resilient systems that help to ensure high levels of service. Service continuity provisions are part of the Microsoft system design. These provisions enable Microsoft to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data centre that renders the entire data centre inoperable).
• Outage reporting: System administrators are notified by email and the Microsoft portal updates a running notification, the Organisational Insights Dashboard will update and Yammer and social media may also be used.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: This is fully configurable identity and access management. Role based access controls restrict access to named users only
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Vertas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: 22/3/22
• What the ISO/IEC 27001 doesn’t cover: https://azure.microsoft.com/en-gb/support/trust-center
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: https://azure.microsoft.com/en-gb/support/trust-center/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: https://azure.microsoft.com/en-gb/support/trust-center/
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://azure.microsoft.com/en-gb/support/trust-center/
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: https://azure.microsoft.com/en-gb/support/trust-center/
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://azure.microsoft.com/en-gb/support/trust-center/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are very proud to declare our sustainability group mission statement: our goal is to build a long standing organisation with sustainability at the core of our ethos. To achieve that, we will follow a multifaceted approach targeting carbon neutrality of our operations, contributing positively to surrounding communities and boosting the well-being of our employees by inviting them to constructive debate and equal engagement.
• Covid-19 recovery:

  Covid-19 recovery

  We are proud to be an organisation that promotes remote working to all employees, where feasible, in order to support the improvement of workplace conditions. This in turn supports the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
• Tackling economic inequality:

  Tackling economic inequality

  Delaware's approach to tackling economic inequality focusses on creating employment and training opportunities particularly for people in industries with known skills shortages. Our Analyst Programme is 3 years in duration – we hire graduate level resources and provide them with technical and soft skills training (via our 2-week onboarding academy and our foundation+ programme which runs the full 3 years) to enable them to progress through the programme and ultimately achieve Consultant level (at which point they ‘graduate’ from the programme in to our broader consulting pool). Each analyst is provided with a mentor who is there to support them throughout their career at Delaware.
• Wellbeing:

  Wellbeing

  WeCare is part of our social responsibility program. The name is chosen because Caring is one of Delaware's five values (the others being entrepreneurship, respect, team spirit and commitment). Our goal is simple: we support social and environmental initiatives organised by #peopleofdelaware. These initiatives grow bottom-up, since caring is a community task.

Pricing

• Price: £70 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@delaware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.