Disabled User Testing
Disabled user testing uncovers potential usability and accessibility barriers on cloud-based digital services. We recruit people with hearing, sight, motor and cognitive impairments, to provide objective feedback on key user journeys and tasks. We recommend conducting a WCAG 2.1, 2.2 audit and fixing any issues prior to user testing.
- Moderated usability testing on websites, web or mobile applications.
- Planning session with stakeholders to identify goals.
- Recruitment screener to identify characteristics and profiles of participants.
- Recruitment of a representative sample of selected participant groups.
- Plan tasks, user journeys, timings and desired outcomes.
- Expert consultants will facilitate the sessions either face-to-face or remotely.
- User-led, goal-oriented think-aloud approach.
- Test with assistive technologies: screen readers, magnifying software, input devices.
- Sessions can be observed live through private weblinks.
- Report will detail any usability issues with remediation recommendations.
- Real-world insight into your digital service, based on lived experience.
- Identify potential accessibility barriers to your web or mobile application.
- Provide objective evidence based on user needs for decision-making .
- Generate user requirements that inform decisions and future development work.
- Ensure cloud-based services are usable and accessible by disabled users.
- Compliance with Public Sector Bodies (Websites/Mobile Applications) Accessibility Regulations.
- Aligns with Government Digital Service Standard, GDS assessments and PSBAR.
- Service can be complimented by expert consultancy and training workshops.
- ISO 9001 and ISO 27001 accredited. Cyber Essentials Plus certification.
- Gold Partner with the International Software Testing Board (ISTQB).
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at firstname.lastname@example.org
Tell them what format you need. It will help if you say what assistive technology you use.