SOMERFORD ASSOCIATES LIMITED

Imprivata Patient Privacy Intelligence

Imprivata PPI helps healthcare organisations monitor and analyse access to Personally Identifiable Information (PII) at scale, using behaviour analytics, AI, and machine learning to detect privacy violations and high-risk user activity while addressing regulatory compliance.

Features

• Monitor EPR/EHR usage and access
• Identify high-risk user behaviour
• Streamline investigations
• Strengthen privacy programs
• Ensure compliance readiness

Benefits

• Monitor access to all health records with minimal effort.
• Identify anomalous activity and potential insider threats before they escalate.
• Dashboards and alerts that simplify auditing and speed up resolution.
• Improve security, compliance, and privacy workflows whilst educating users.
• Complete audit trails to meet DSPT and other regulatory requirements.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

854404627040290

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Imprivata Enterprise Access Management - EAM (formally OneSign Single Sign On and confirm ID)
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements:
  • All current versions of Mozilla Firefox
  • All current versions of Google Chrome
  • All current Microsoft Edge and newer versions

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive SoW for each deployment is provided which includes a project readiness service, configuration and validation services and BAU testing. Online Learning Management System is provided with self paced and instructor led training materials. Full user documentation is provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.
• End-of-contract process: A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF materials are provided over email , online portal is also available where users can access material relevant to their service solution

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Dashboards provide a high-level overview of the health of your organization using the data that you monitor. Dashboards pull all the information that you own, including Alerts, Reports, and Enforced Policies, into singular views.; centrally located within application, allow you to track program effectiveness, ensuring data integrity and providing insights into singular views. summaries of the data that you monitor to keep track of your goals, Dashboards save time while monitoring for patient and user privacy. ; Each Dashboard works as a page where you can organize system information using widgets for ease of use.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessed via a browser using HTTPS, MFA optional for admin access.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: UI can be fully customised to support roles based visibility of data, events, reporting and policies, with customised dashboards and widgets to display data in multiple presentations styles, OOB widgets include:; ; Alerts Overview; Alerts By; Investigations; Quick Links; Recently Viewed; System Progress; Enforced Policies; ; You can also create widgets based on specific Reports or Enforced Policies that you own; ; End users can control their own dashboards and widgets; Admins control data sources, configurations and user roles; Specialised users can be granted report access only for investigations and compliance requirements

Scaling

• Independence of resources: Each organisation is provided with a dedicated instance to ensure consistent performance, scaled to support user requirements

Analytics

• Service usage metrics: Yes
• Metrics types: Provides a series of built-in reports that help to locate objects, find user activity, understand permissions and view audit events throughout the system.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Imprivata

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: A customer's data and environment is contained within a single-tenant VM. Imprivata encrypts its databases via the AWS Aurora RDS service. In addition, customer data in the EC2 instances is also encrypted. AWS does not have access to Imprivata customer data due to this encryption.; ; Imprivata AI services are deployed in AWS. These AI/Anomaly detection services are deployed in the region with their PPI instance. There is a subset of the customer’s data deployed to customer-specific AWS S3 buckets for processing. Data is encrypted in transit and at rest.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customer owned and managed solution
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • LDAP connector to import AD detail
  • Pipe Delimited text file “|” most common and preferred format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Audit source log files and authoritative data files are transferred to the solution via secure FTP (SFTP) or secure copy. This traffic is established and encrypted using a key pair generated by the customer. The customer shares the public key with Imprivata, and this key pair will be used for the encryption of file delivery traffic. The customer performs key management.; All access to the customer's PPI instance occurs via a site to site VPN.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Imprivata partners with AWS in a shared security responsibility model.

Availability and resilience

• Guaranteed availability: Customer instance is located on AWS, with associates SLA's for availability via AWS shared responsibility model
• Approach to resilience: Imprivata provides the following replication:; ; Daily snapshots of a customer’s RDS service are taken and are replicated to multiple availability zones (AZ) in a region. Backups of the EC2 instance are also taken and replicated to multiple AZs in region. Backups are encrypted via AES-256.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Defined by buyer
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberEssentials & CyberEssentials Plus; DEA-EPCS compliance; FIDO alliance; ISO 27001:2022 and ISO 27701:2019
• Information security policies and processes: NHS Data Security Protection Toolkit, HIPAA, NIST, SOC 2 Type II, CSA STAR Level
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per buyer change management controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per buyer policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per buyer policy
• Incident management type: Supplier-defined controls
• Incident management approach: As per buyer policy
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.