Ernst & Young LLP (EY)

AI Enabled Automation

Technology-enabled transformation; merging Artificial Intelligence (AI), generative AI, Robotic Process Automation (RPA) and analytics to accelerate processes and make human-like decisions. More than digital tools, a route to strategic, transformational change through Intelligent Automation; meeting policy objectives and citizen needs, combining skilled people and ‘digital workers’ for holistic process improvement.

Features

• AI Enabled Automation strategy, assessment and framework definition
• Automation opportunity audit, assessment, profiling and value case development
• Programme management and governance, people and change, risk and compliance
• Automation build, test and release, including infrastructure design and support
• Managed service implementation and operation
• Centre of Excellence (CoE) setup and operating model playbook design
• Underpinned by our Analytics Operating Model proven across Government.
• Central Government, Education, Local Authorities, Health, Defence, Emergency Services
• AI, gen-AI, machine learning, communication/ process mining, intelligent document understanding
• Microsoft, UIPath, Automation Anywhere, Blue Prism, PEGA and Celonis partner

Benefits

• Automation of simple-to-complex functions safely reliably and at scale
• Value-oriented prioritisation for developing automation analytics
• Realises cost efficiencies through reliable and scalable technologies
• Integrates with the human workforce to deliver value across Government
• Delivering repetitive, rules-based processes and more complex cognitive tasks
• Strategies to retain quality under rapid response
• Meeting the needs of citizens and communities more quickly
• Rapidly mobilised, rapidly scaled, readily transferred to support
• Integrates process automation, AI, mobile, analytics, cloud and intelligence-driven automation
• Enabling strategic transformation and organisational change

£240 to £2,600 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

854533552186458

Contact

EY Tenders
+44 (0) 20 7951 2000
EYTenders@uk.ey.com

Planning

• Planning service: Yes
• How the planning service works: EY provides advanced analytics and data science services for actionable insights from owned, acquired, and open data sources. Spanning descriptive, diagnostic, predictive and prescriptive analytics, we identify, develop, industrialise and integrate analytical models to enhance business outcomes with proven expertise in data science, machine learning, artificial intelligence and intelligent process optimisation. To enable these outcomes, EY supports the full analytics lifecycle; from initial use case to fully implemented, secured and scalable service. We use tested approaches to rapidly deliver outcomes on client platforms or can host for clients on our accredited Client Technology Platform; a comprehensive and secure service hosted on Microsoft’s Azure platform. We focus on business outcomes to deliver measurable returns on the investment in critical data-enabled transformation programmes. To create velocity and enable business adoption, we bring additional tools and methods, including - EY’s Transformation Realised Methodology – to establish operating models, build capability and manage change, providing the right focus on behaviour, culture, engagement and knowledge transfer to your teams.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: EY have a dedicated training methodology to enable clients to maximise cloud software and hosting services. With partnerships with Microsoft, UIPath, Automation Anywhere, Blue Prism, PEGA and Celonis and our own EY client technology platform, we are able to offer training packages in cloud automation software to support our clients to adopt and extract greater value out of automation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft automation software
  • UIPath
  • Automation Anywhere
  • Blue Prism
  • PEGA
  • Celonis

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: EY has a proven approach and methodology to migrate customers from legacy systems to cloud as quickly and safely as possible. Based on 5 key phases of preparation; blueprinting; realisation; go-live preparation; and post go-live support; our approach is designed to ensure key data migration issues of data quality, ETL process design, testing, cutover and reconciliation/balancing are applied to both master and transactional data and that subsequent data governance is established to ensure legal, regulatory are proprietary data policy implementation and alignment
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Snowflake

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: EY carries out quality assurance using 5D’s development and delivery methodology (Define, Derive, Design, Develop and Deliver); a multi-phase methodology for product development and delivery. The Develop stage is performed in an iterative and agile fashion to assure that all project targets are achieved. To ensure the functionality and usability of analytics solution, we test performance and stability of products in a cloud environment. We aim to achieve this by a series of tests in both staging environment and live scenarios where data is sourced or synthesised test the accuracy, efficacy and performance of solution and also obtains qualitative feedback from clients. Upon completion of testing or as part of a relationship review, an independent ASQ (Assessment of Service Quality) is undertaken with key stakeholders to assess EY’s performance against expectations and identify areas for improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: EY provide support for Microsoft, UIPath, Automation Anywhere, Blue Prism, PEGA and Celonis as part of our automation service offerings. Services include strategy, opportunity assessment, program management, Centre of Excellence (CoE) establishment, design, build, test and release support for automations, and managed services. EY also has a Client Technology Platform which provides a cloud hosted managed automation service.

Service scope

• Service constraints: EY is a regulated provider of audit services. In the event of conflict with regulatory provisions, EY may not be able to provide services. We will work with you during the proposal stage to identify any such constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: EY understands that each process to a varying degree, will be critical to your underlying business and disruption to the service will impact cost, credibility, and loss of time. We will work with you to agree service levels that are propositional to the impact felt from disruption. Our response time would be 30 minutes for a Priority 1 ticket, 1 hour for Priority 2 ticket, 6 hours for Priority 3 ticket and 8 hours for Priority 4 ticket.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Support levels: Support service levels by arrangement

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath, Blue Prism, Automation Anywhere, Celonis and Pega software licences

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28-03-2023
• What the ISO/IEC 27001 doesn’t cover: Covers ISMS that covers systems, assets and processes related to all client data that is stored, processed and transferred to E
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  EY is committed to fighting climate change. Our ethos is to go beyond ‘just working sustainably’ – we continuously work with governments and businesses towards a more sustainable future. We are part of the United Nations Global Compact (UNGC) and our environmental strategy is aligned with the UNGC environmental principles. We will implement the following for G-Cloud 14:; ; • Carbon neutral projects: We pledge to deliver each G-Cloud 14 project as carbon neutral. To do this, we will use our engagement carbon calculator tool. This enables us to monitor and reduce different impacts, e.g. travel emissions. The data from the tool also supports employee training and awareness raising on sustainable behaviours. ; ; • Reducing our carbon footprint: In January 2020, EY announced a global commitment to become carbon neutral. We achieved this in December 2020. We became carbon negative in 2021 and we are forecast to reach net zero in FY25. We are reducing emissions and offsetting or removing more than the remaining amount annually. We are forecast to reduce emissions by 40% by FY25, against a FY19 baseline, consistent with our 1.5°C Science Based Target.; ; • Purchasing renewable energy: We confirm all work delivered for G-Cloud 14 from an EY office will be powered by 100% renewable energy. We have purchased zero-carbon electricity since 2009 and reduced global consumption by 5.5%. In December 2020, we signed a 10-year power purchase agreement with Lightsource to provide us with solar energy. ; ; • Sustainability volunteering: In proportion to the length and size of each framework contract, we will allocate staff volunteering days to support local environmental projects. These could include litter picking and general upkeep of nature reserves and Sites of Special Scientific Interest and free advisory sessions for small community organisations caring for the environment.

  Covid-19 recovery

  EY is committed to helping our people and communities to recover from the impact of COVID-19. In response to the pandemic, we moved to a remote working model for over 17,000 UK-based staff, increased special leave and provided meaningful mental health support. People in the 18-24 age group were disproportionately affected by COVID-19 and EY has worked with an independent charity, the EY Foundation (EYF), to improve opportunities for this group. In response to travel restrictions all EYF activities were converted to a virtual platform. In 2023, EYF supported over 2,500 young people. Examples of existing EYF programmes to support COVID-19 recovery are shown below. We will extend these programmes for contracts awarded to us via G-Cloud 14 in proportion to the scale and scope of each contract. ; • Smart Futures: A 10-month programme for young people eligible for free school meals or a college bursary. The programme develops employability skills and offers a paid, two week work experience placement. Students achieve a Chartered Management Institute (CMI) Level 2 Qualification and receive 10 months of mentoring support. ; • Our Future: A six month programme for young people, qualifying for free school meals, who face barriers entering the labour market. Students develop transferable skills, receive paid work experience, gain a CMI Level 2 adult qualification and six months mentoring support. The students also take part in an ‘Entrepreneurship Day’, for example, they have designed mobile apps looking at solving social issues such as ‘tackling isolation and loneliness in the community’. ; • Support via the Neuro-Diverse Centre of Excellence (NCoE). Through EY’s UK NCoE and our external ecosystem of organisations, we are supporting a team of neurodivergent staff with additional adjustments, above and beyond our existing support, to promote psychological safety in the office and whilst working at home.

  Tackling economic inequality

  Through our work with EYF, we have developed an in-depth understanding of the challenges experienced by those who face barriers to employment and training and/or who are in deprived ; areas. We are already providing new learning and employment opportunities to these populations via EYF programmes; we will extend these to G-Cloud 14 contracts in proportion with the scale and scope of each contract. Examples of these are:; • EY Ripples is our global Corporate Responsibility programme that helps our people use their skills, knowledge and experience to positively impact the lives of 1 billion people by 2030. The focus areas of Ripples are to 'accelerate environmental sustainability', 'support the next generation workforce' and 'work with impact entrepreneurs’. Our staff currently get two days a year each to provide skilled volunteering on EY Ripples activities. ; • EY Ripples also provides support to small businesses. For example, our Digital Boost programme matches a small business with an IT mentor who guides them to adopt new technology. ; • EY Accelerate helps social enterprises to grow and thrive, increasing their impact on local economies and creating social change. It provides in-depth business support and mentoring, ; with access to skills and training from business coaches, workshops, networking opportunities and 35 hours of pro-bono support.; • Employability Workshops provide Year 10/11 students the opportunity to build knowledge of careers and develop soft skills within a business environment. Each workshop introduces 25-; 35 young people to a range of careers, employability skills training, and employer connections. ; • Driving recruitment and employment via the NCoE. The neurodivergent community can be underrepresented in the workforce, with only 29% of autistic adults in employment according ; to the ONS. We are advising clients on new strategies to retain neurodiverse talent.

  Equal opportunity

  EY is committed to creating a diverse and inclusive working environment in which all people have equal and equitable opportunities to succeed. We continually collect, analyse and review diversity monitoring data (diversity characteristics, not limited to the protected ones in the Equality Act) across the employee lifecycle, to create initiatives and understand which ones are working. As a firm, in support of equal opportunities, we:; • Voluntarily exceed statutory reporting obligations. Our annual UK&I Pay Gap Report has reported on gender, ethnicity, sexual orientation and disability pay gaps since 2017. ; • Use skills-based recruitment for graduates to eliminate minimum degree/A-Level requirements thus remove barriers to entry. ; • Run award-winning sponsorship programmes to build our leadership pipeline, helping our women and ethnic minority population progress. ; • Offer Inclusion & Belonging learning/training to develop staff skills to establish inclusive, open, and safe environments.; For contracts awarded under G-Cloud 14 we will:; • Provide equal access to project opportunities, using technology to ‘blindly’ match individuals to roles based solely on skills, experience, and availability. ; • Use the National Equality Standards (NES), which EY helped to create, a set of standards by which businesses can measure their equality and diversity policies and performance. The NES provides a list of standards and competencies which organisations can follow and embed to promote diversity and act as standard bearers for a more inclusive working world.; • Use our NCoE to ramp up recruitment of people who identify with cognitive differences and who may have had challenges gaining employment. The NCoE environment provides additional adjustments for those with cognitive differences such as autism, ADHD, Dyslexia, and others and fuels technology innovation through creative diverse thinking.

  Wellbeing

  EY is committed to enabling our staff to be healthy. We have a long-established programme called HealthEY, which looks to understand and provide practical support for employees’ mental, physical, ; financial and social wellbeing. Our offering is comprehensive and aspects such as our domestic abuse support, health knowledge programme and financial wellness offerings are considered market ; leading. We support wellbeing for our people, clients, and communities in the following ways, and we will extend these initiatives to any G-Cloud 14 contracts that we are awarded as appropriate:; • Health knowledge and prevention: Enhancing understanding so staff can be at their best, for example: a monthly webinar programme, eLibrary, newsletters and WellPoint kiosks (to ; regularly help staff self-assess their own health metrics). Staff also get an annual wellbeing allowance, as part of their reward package, which can be spent on health and wellbeing interventions, e.g. gym memberships.; • Health sessions: We run regular exercise and yoga sessions for staff, along with regular webinars on subjects such as mental health, work/life balance and childcare.; • Mental health support: Our approach called ‘Thinking Differently’ aims to educate and build awareness of mental health and wellness, including stories/videos, a specific psychological care pathway (plus psychiatric fast track treatment through Aviva), mental health first aid, employee counselling, and Mental Health Network.; • Supporting neuro-diverse requirements: Though the NCoE, we are creating psychologically safe working environments for existing employees, new recruits, clients, and where possible, ; our local communities. For example, we have introduced an adapted four step recruitment process culminating in a four day ‘superweek’ work simulation which provides the opportunity to experience a working day and EY culture. This allows us to understand candidates’ needs and inform on adjustments that we may need to make to help them thrive at EY.

Pricing

• Price: £240 to £2,600 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at EYTenders@uk.ey.com. Tell them what format you need. It will help if you say what assistive technology you use.