SAP UK Ltd

SAP SuccessFactors Employee Central Payroll

Employee Central Payroll comes integrated with Employee Central. For organisations that wish to manage payroll in-house via a cloud-based solution, Employee Central Payroll offers all the same features and benefits as SAP's on-premise payroll solution, but it is delivered with the security, scale, and flexibility of the SuccessFactors cloud.

Features

• Full localisation for UK Payroll requirements
• Payroll quality analysis tools
• Simplified user interface for payroll administration
• Flexible workflows and approvals
• Manage multiple employments
• Extensive configuration capabilities
• Fully automated retroactive accounting capabilities
• Seamless integration to finance systems
• Highly scaleable and fast processing
• Part of Human Experience Management (HXM) suite

Benefits

• Realise significant cost advantages of a cloud-based payroll
• Employee Central Payroll delivers legal compliance and best practices
• Scalable to client requirements
• Increase payroll accuracy
• Reduce payroll processing errors
• Improve payroll controls
• Comprehensive reporting and analytics

£79.20 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

855170436728142

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SAP Cloud Platform; SAP Analytics Cloud; SAP S/4 Hana; SAP Concur; SAP Fieldglass
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Desktop Browser: IE11, Edge, Firefox, Safari, Chrome
  • Mobile Browser: Safari, Android7 + default browser, Chrome
  • Network bandwidth Recommended connection speed 300 - 400 kbit/s
  • Screen resolution XGA 1024x768 (high color) or higher

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The support response times are detailed on SAP support policy for Cloud services.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support level are detailed in SAP Support for Cloud services policy
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: New customers are onboarded onto the service via a number of well defined processes aimed at making the transition seamless and easy.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • http://help.sap.com/cloud4hr
  • User community website
  • http://training.sap.com
  • http://opensap.com
• End-of-contract data extraction: You are able to export your data at any time during the subscription term. Data can be retrieved in a readily readable, structured and documented format, such as CSV. This is a self-service feature that allows you to download data from the system at any time, without any special request to us. ; ; Customers may also request that our support services provide them with a full data extract.
• End-of-contract process: At the end of the contract customers are offered the opportunity to extend their commitment, should they decide not to continue with the service, they must ensure that all data is extracted before the access to the service is terminated on the contract end date. SAP support will be able to provide advice and guidance on this process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SuccessFactors may be accessed via a mobile web browser or a dedicated iOS or Android mobile app. ; ; The dedicated mobile apps provides a set of functions which are most commonly needed by employees and managers whilst on the go. ; ; Capabilities include, but are not limited to: managerial approvals and tasks, full employee and manager self service, time tracking, viewing payslips, goals and performance management, giving and receiving feedback, learning, recruiting, compensation, career planning, searching and view organisational chart, and tracking development.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: SuccessFactors is delivered with an Admin Centre which can be accessed by users of the service who have been granted the correct permissions by system administrators.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We develop and test to WCAG 2.1 AA standard.; ; Accessibility is a priority in every phase of development – Design, Development, and Testing. ; ; Design: User experience experts design user interactions with optimal usability in mind for all users. They collaborate with graphic designers to design the best approach for both disabled and non-disabled users. ; ; Development: On each page they create, software engineers examine the code for appropriate tagging, tab through the page evaluating focus and navigation, and use JAWS to check for appropriate audio cues such as labels, alt tags and instructions. ; ; Testing: On each page the software testers execute full end-to-end scenarios using a screen reader and keyboard-only navigation. The same full suite of test scripts are used for both accessibility testing and standard functional testing. Testers use an accessibility testing checklist that includes but is not limited to: ; * Form Controls/Readability/Labels; * Links; * Images; * Font Size and Colour Contrast; * Keyboard Navigation; * JAWS audio narration.
• API: Yes
• What users can and can't do using the API: Our platform provides REST based web service for importing and exporting data to and from a customer’s solution instance. They provide generic CRUD (Create, Read, Update, Delete) operations to access data, as well as meta-data operations to allow runtime discovery of the data.; Our OData APIs provide a standardized protocol for creating and consuming data APIs which are REST based (Representational State Transfer - HTTP + URLs + XML*). ; ; The HCM Suite OData API is SuccessFactors Web Services API based on the OData protocol intended to enable access to data in the SuccessFactors system. The API is best used for frequent or real-time requests for small amounts of data. This OData API is used to configure entities. Each SuccessFactors module can be accessed using its own set of entities. SuccessFactors OData API service is based on OData V2.0.; ; The latest full details of our API coverage can be found here: https://api.sap.com/
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SAP SuccessFactors provides a comprehensive set of configuration and administration tools via a self service interface. All capabilities in the solution can be configured to support the design of specific business processes as standard. ; ; New objects can be added as well as new user interfaces in order to build new business processes. (this is completed via the extension centre that allows for the ability to build objects, rules, workflow and UI without coding); ; Extension through coding is also possible via the SAP Cloud Platform which is a Platform as a Service completely integrated with SAP SuccessFactors as well as other SAP applications. SAP Cloud Platform provides a number of intelligent technologies including, robotic process automation, a predictive analytics engine, machine learning libraries and a conversational AI capability.

Scaling

• Independence of resources: Our system is designed with maximum scalability and can accommodate millions of users with no performance impact.; We also use the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers. ; • A POD is designed to support millions of subscribers. Our current 2nd Generation POD is scaled to 5M+; • Excess capacity PODs are always available on standby (scalability-on-demand); • We will increase capacity if data center utilization surpasses the 70% threshold

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards and reports are available within the customer community tools that detail service up time and planned outages. ; ; The SAP Trust Centre contains detailed information online about the current service status of all SAP cloud applications including SAP SuccessFactors ; ; https://www.sap.com/uk/about/trust-center/cloud-service-status.html
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: We use AES 256 bit encryption for data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Reporting and Integration tools are available within the solution to allow admin users to export data down to field level. Customers may also request a data export from SAP support.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • Excel
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • XML
  • Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% System Availability percentage during each Month
• Approach to resilience: This information is available upon request.
• Outage reporting: Outages are reported using e-mail alerts as well as public dashboard available in the user community and the SAP Trust Centre: https://www.sap.com/uk/about/trust-center/cloud-service-status.html

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Via IP Filtering, 2 Factor Authentication. and other information can be provided on request.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PWC
• ISO/IEC 27001 accreditation date: 31/05/2018
• What the ISO/IEC 27001 doesn’t cover: None.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27017
  • ISO 27018
  • BS 10012

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27017; ISO 27018; BS 10012
• Information security policies and processes: The head of SAP Global Security (Chief Security Officer; CSO) reports ; via the Security Steering Committee to the SAP Executive Board and is ; responsible for the overall security strategy of SAP across lines of businesses. ; This includes besides others: corporate security, physical security, IT/Cloud security, ; cybersecurity and product security. As an industry best practice SAP defines ; its security goals and objectives. This is done by the SAP Security Policy Framework, ; which is the fundamental basis for defining the security level at which SAP operates ; and consists of multiple layers targeting different groups and satisfying different needs. ; The SAP Security Policy Framework addresses general security topics to all SAP employees, ; satisfies compliance and certification needs and provides detailed guidance to cloud operation units.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All processes and policies are defined following industry best practice standards.; ; Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customers.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All processes and policies are defined following industry best practice standards.; ; Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All processes and policies are defined following industry best practice standards.; ; Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All processes and policies are defined following industry best practice standards.; ; Most of those policies are internal and are audited in our SOC2 Audit which is made twice a year and available to our customer

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. For the 16th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://www.sap.com/sustainability/our-approach.html. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP became Carbon Neutral by 2023 and will be Net Zero by 2030. ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include:; • supporting your journey to Net Zero by ensuring renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service.; • offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower.; • Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://learning.sap.com.

  Covid-19 recovery

  On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP can support buyers in several areas. As part of the Social Value Action plan, SAP will:; • To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP learning portal at https://learning.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose.; • SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan, we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.

  Tackling economic inequality

  There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity.; With respect to skills, as part of the annual Social Value Action plan: ; • SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP Learning portal at https://learning.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course.; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan:; • SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the SAP Business Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/

  Equal opportunity

  SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example, SAP supports the following organisations and initiatives:; Stemettes is an award-winning social enterprise working across the UK & Ireland and beyond to inspire and support young women and young non-binary people into Science, Technology, Engineering and Maths careers (known collectively as STEM).; Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities;; Apps For Good believes that all young people should be empowered to take action on the things they care about most. They provide free tech innovation courses to schools, giving teachers ready-made education content, so young people from all backgrounds can develop computing and essential skills to create a brighter future through technology. Apps For Good partner with leading brands to keep their course content 100% free of charge to schools, as well as giving students the opportunity to directly benefit from their industry expertise.

  Wellbeing

  As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example:; • Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our SAP Learning portal - https://learning.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation.; • Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; • Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £79.20 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A trial service is available on request and subject to individual evaluation. Please ask your SAP representative.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.