Spindogs Ltd

Website Discovery Phase

Discovery services are at the core of digital offerings at Spindogs.

Our Discovery team produces expert discovery solutions, delving into user insights, needs, and business processes leading to impactful digital services. Our range of Discovery services feature user research, technical feasibility assessments, service design, performance audits, analytics, and content design.

Features

• Multidisciplinary teams with varied project experience collaborate in discovery
• Precise scoping, planning, and agreed-upon outcomes set initially
• Stakeholder mapping and engagement strategies
• Problem space mapping, definition, and cost quantification
• In-depth user research for deep understanding of needs
• Analysis of existing policies, systems, and processes
• Analysis of technical, operational, and contractual risks/constraints
• Concept testing and viability assessment conducted
• Discovery phase typically spans four to eight weeks
• Co-creation workshops in discovery

Benefits

• Uncover user needs and pain points
• Verify feasibility of new services
• Identify opportunities and constraints
• Establish service KPIs through discovery
• Map end-to-end user journeys visually
• Explore technical options during discovery
• Understand accessible and assisted digital requirements
• Prepare for successful Gov Service Standard assessment
• Prioritise discovery activities for maximal value
• Clear deliverables for future

£600 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lgiles@spindogs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

855304444303166

Contact

Liam Giles
02920480720
lgiles@spindogs.com

Planning

• Planning service: Yes
• How the planning service works: Spindogs establishes connections between user needs and organisational objectives, fostering quality, inclusive digital experiences centered on people.; ; Our experienced project managers meticulously develop delivery plans, guiding organisations towards key milestones and deadlines.; ; Through collaboration, we identify schedules that best suit your staff and enhance your understanding of knowledge-sharing formats, such as weekly reports, presentations, and workshops.; ; We ensure transparent, up-to-date project plans, management, and communications, while providing unwavering support and guidance throughout the project lifecycle.; ; We initiate a thorough discovery/analysis phase to gather research and data essential for informed decision-making aligned with GDS standards.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: It's crucial for us as an agency to fully support and empower your teams throughout your web implementation projects:; ; Redefining Goals: During the discovery phase, we delve into potential areas for improvement and discuss desired outcomes for our training program.; ; Aligning Efforts: From discovery to delivery, we actively involve key stakeholders within your organisation to ensure alignment of expectations and readiness for the transition to new platforms and systems.; ; Support and Training: Effective training programs are those embraced and sustained by the organisation, not solely reliant on the agency. We collaborate with you to strategize the most effective training approach.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We'll conduct a comprehensive content review for migration planning. Using the analysis, we'll devise migration strategies and recommend best practices and tools.; ; We'll verify the adequacy of existing information architecture and configurations for receiving migrated content. Stakeholders receive continuous support and satisfaction with success criteria.; ; If needed, we offer migration assistance, minimising stakeholder time involvement.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Adhering to GDS guidelines, our testing procedure encompasses various tests conducted throughout each development phase.; ; Initial testing involves automated acceptance/unit testing to ensure code compliance with expected outcomes.; ; Subsequent exploratory testing, conducted manually by our QA team, identifies bugs/defects and verifies adherence to acceptance criteria.; ; Accessibility/user testing, performed with or without assistive technologies users, ensures WCAG 2.2 AA compliance.; ; Prior to public launches, we conduct load/performance testing for comprehensive validation.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer the unique and added value of an in-house dedicated support team for our clients. ; ; Our support team are dedicated to monitoring all of our services and are trained on all content management systems, so they can provide any help you need in keeping your site at its best.; ; We provide technical support for cloud platforms and products. Our support includes both in-team DevOps-enabled roles and dedicated service desks.; ; Collaborating with your team throughout the discovery, definition, and development phases of your cloud products and services, we emphasize the importance of considering long-term operational and support plans. This is crucial for achieving desired outcomes and meeting organisational service resilience standards. Our support roles range from advising on appropriate operating models to training your existing support function or establishing dedicated teams with well-defined SLAs.; ; As your product or service progresses towards going live, our team engages with your product and operational leaders to establish clarity on operational KPIs and the operational model. This ensures the development of functional and non-functional requirements that prioritize resilience and operational efficiency.

Service scope

• Service constraints: There are no significant constraints within the context of this service offering.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Phone Calls answered within 15 seconds Target - 90% ; ; Answer Phone messages given update within 4 working hours Target - 90% ; ; Emails sent to support@spindogs.com for general support queries will receive an update within 8 working hours Target - 90% ; ; Weekends are considered out of hours and have different response times. ; ; Out of hours services come at a separate cost to a standard support package.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is available 9am - 5:30pm Mon-Fri and charged in 15 minute increments. Bug fixes are not covered if your site has been onboarded, and therefore was not developed by Spindogs. Bug fixes also aren’t covered if outside of the warranty period. Support bundles are available to be purchased in hourly increments or as a subscription service. Hosting is monitored 24/7/365 using Azure alerting and external uptime.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our consultancy is dedicated to integrating sustainable practices into our projects to combat climate change. We implement energy-efficient solutions in our web designs and prioritise hosting services aligned with green energy initiatives. For instance, our project for United Welsh involved developing a website that supports green initiatives, including features that promote the organisation's environmental programs. This project not only highlighted our commitment to sustainability but also enhanced the client's ability to communicate their eco-friendly messages effectively. We have a defined Net Zero strategy in place within the business with scope 1,2 & 3 carbon impact reporting in place. We also practice rigorous recycling within our office and commit to complying with the Welsh business recycling law to recycle business waste. Wales is currently third in the world when it comes to recycling waste from households and we fully support Welsh businesses to align with this.

  Covid-19 recovery

  During the Covid-19 pandemic, we supported clients in adapting to new digital ways of working to ensure continuity and resilience. A significant project in this context was for Accent Housing, where we developed a comprehensive digital solution that facilitated remote interactions and services, ensuring that their operations could continue smoothly and safely during the pandemic. This platform has been crucial in helping them manage the challenges posed by Covid-19 and maintain excellent service delivery to their communities.

  Tackling economic inequality

  We strive to address economic inequality through our projects by creating digital solutions that provide equal access to resources and opportunities. A notable example is our work with Bromford Housing, where we developed an interactive website that includes employment support services for residents, providing them with access to job listings, training resources, and career advice, directly contributing to reducing economic disparities within the community.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our project execution and internal policies. For Yorkshire Housing, we designed a website that ensures accessibility standards are met, making the digital space inclusive for all users, regardless of their physical abilities. This project underscores our dedication to promoting equal access to information and services through thoughtful, user-centric design.

  Wellbeing

  Our focus on wellbeing encompasses both our internal policies and the digital solutions we create for clients. We prioritise mental health and work-life balance for our employees, offering flexible working arrangements, wellness programs, and access to mental health resources. On the client side, we design user-friendly and accessible websites that enhance the user experience and contribute to overall well-being.

Pricing

• Price: £600 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lgiles@spindogs.com. Tell them what format you need. It will help if you say what assistive technology you use.