MFDC Ltd
Service Delivery Management
We provide a comprehensive IT service management, with a customized solutions that boosts performance and efficiency. Our services range from process mapping to managing Service Level Agreements, ensuring prompt support, streamlined operations, and ongoing improvements whether initiating new, changing or within the business-as-usual period of a service.
Features
- Customised service management solutions improving IT operational efficiency
- IT asset management providing comprehensive accounting of your IT assets
- Continuous service improvement promoted to ensure continuous service optimisation
- Process mapping and improvement tailoring ITSM processes to business/operational needs
- ITSM transition between versions/frameworks to best suit business needs
- Service level agreement (SLA) management holding your suppliers to account
- Change management services ensuring the least possible operational risk
Benefits
- Increased service management efficiency through service and process improvement
- Improved management of your IT services
- Reduced operational risk through effective change management
- Complete IT asset visibility, accounting and scrutiny
- Reduced duplication and cost and optimizing investments
- Minimizing the risk of change
Pricing
£250 to £1,400 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
8 5 5 3 1 4 5 1 8 1 0 2 2 5 4
Contact
MFDC Ltd
Digital Marketplace (MFDC)
Telephone: 07735982664
Email: info@mfdc.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
In every G-Cloud engagement, we assign an account manager who collaborates closely with the customer. Their role is to plan and oversee the successful development and implementation of services.
For more information, please refer to our service descriptions or reach out to us directly to discuss your specific requirements - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We provide customised training that is right for your situation. Please refer to our service descriptions or get in touch with us to discuss your requirements.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our suitably qualified and experienced consultants have the necessary skills to advise and actively help with the setup of cloud-based services and with the migration to cloud-based services.
By providing a quality service we can help the customer to avoid common and often costly mistakes.
Please refer to our service description document or get in touch with us to discuss your detailed requirements. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Cyber security consultancy
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
Our service management team can deliver ongoing support to buyers across all levels of government by enhancing existing support capability.
We are able to provide consultants across service operations to provide a full service management layer or compliment existing capability within individual service pillars where required.
Service scope
- Service constraints
- N/a
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
We deliver consultancy across all SFIA grades, with transparent pricing outlined in our Rate Cards. Each project is supported by a dedicated Technical Account Manager, serving as the primary point of contact. This manager leverages deep expertise in the field and extensive experience in managing similar service deliveries, enhancing our team’s domain knowledge and ensuring consistent, high-quality project execution. They are also responsible for swiftly addressing and resolving any administrative or contractual issues, including arranging specialised support as needed.
Support is available both on-site and remotely, offering flexibility in communication and meeting arrangements. On-site support operates from 9 am to 5 pm, Monday through Friday, excluding public holidays, with additional support available outside these hours upon request.
Our Technical Account Management and support are integral to our delivery team, ensuring effective coordination and integration. All associated costs are included in our engagement pricing, ensuring no hidden fees. We are committed to delivering exceptional support and continuity across all projects and programmes.
Please refer to our SFIA rate card for further cost information.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our commitment to fighting climate change is integrated into our operations and consultancy services, ensuring environmental sustainability remains a priority. This is how we contribute to this global effort:
Sustainable Practices: We implement environmentally friendly practices across our operations, including reducing paper use, promoting recycling, and minimizing waste. We reduce our need for permanent offices through remote working policies and making best use of technology, this works to reduce our corporate carbon footprint through reduced asset and travel needs.
Remote Work Policies: We encourage remote work to reduce commuting emissions, leveraging technology to maintain productivity and connectivity without the need for regular office attendance.
Eco-Friendly Travel Policies: For necessary business travel, we prioritize eco-friendly options such as trains over planes for short distances and promote car-sharing and the use of electric vehicles.
Green Procurement: Our procurement policy mandates the selection of sustainable and ethically sourced materials and services. This extends to our suppliers who are also evaluated based on their environmental impact, promoting a green supply chain.
Client Engagements: In our consultancy services, we assist public sector clients in developing and implementing policies that aim to reduce carbon footprints, enhance renewable energy usage, and improve resource efficiency. Our strategic advice supports sustainable development goals and climate resilience.
Employee Engagement and Education: We educate our employees about climate change and sustainability through workshops and seminars. Employees are encouraged to contribute ideas for reducing environmental impact and are involved in community-based environmental initiatives.
Through these initiatives, we not only reduces its own environmental impact but also leverages its influence in the public sector to foster broader changes, contributing significantly to the global fight against climate change.Covid-19 recovery
Our approach to contributing to the national and global recovery from Covid-19 centres around strengthening our internal operations and supporting our employees in ways that collectively enhance broader public health and economic stability. This is how we plan to make an impact:
Health and Safety Protocols: We encourage a remote work first policy, thereby reducing personal contact and subsequently the risk of infection spread. When together at 2Three5 solutions we ensure stringent health and safety of our employees and our clients to maintain personal health standards and also to protect business operations.
Employee Well-being Programmes: Recognizing the psychological impact of the pandemic, we have bolstered our support for employee mental health through expanded access to mental health resources, counselling services, and wellness programs. This ensures our team remains resilient and productive.
Flexible Work Arrangements: We support flexible working arrangements to accommodate the diverse needs of our workforce, such as caregiving responsibilities or health concerns. This flexibility helps maintain high levels of engagement and job satisfaction, which are crucial for sustained productivity during recovery phases.
Continuous Learning and Development: The pandemic has accelerated changes in many industries. We invest in continuous learning and development opportunities for our employees to adapt to new technologies and methodologies, ensuring our team is well-prepared to meet changing demands and recover strongly in a post-pandemic world.
Community Engagement: While focusing internally, we also encourage our employees to engage in community support initiatives, whether through volunteering, donations, or supporting local businesses. This promotes a spirit of solidarity and aids in the broader societal recovery.
By implementing these internal initiatives, we aim not only to protect and empower our own team but also to indirectly contribute to the broader economic and health recovery from the Covid-19 pandemic."Tackling economic inequality
We address economic inequality internally through several key initiatives:
Inclusive Hiring Practices:
We focus on recruiting a diverse workforce, including outreach to underrepresented and economically disadvantaged groups. We offer internships and training programs for candidates who might lack traditional qualifications but demonstrate potential.
Fair Compensation and Benefits:
We ensure equitable pay by regularly reviewing and adjusting our salary structures. Our comprehensive benefits support employees and their families, including health insurance, educational allowances, and retirement plans.
Professional Development:
All employees have access to training and development opportunities, ensuring career advancement is based on merit. This supports professional growth across all company levels.
Flexible Work Arrangements:
We provide flexible working conditions to help employees balance work with personal responsibilities, aiding those from lower socio-economic backgrounds who might have additional obligations.
Workplace Culture and Employee Engagement:
We foster a culture that values diversity and inclusion, with regular workshops on unconscious bias and diversity, alongside open forums for discussing challenges related to inequality.
Employee Representation and Voice:
We encourage employee representation in decision-making, including regular surveys and focus groups, ensuring diverse voices influence company policies.
Community Engagement and Social Responsibility:
Employees are encouraged to engage with and support their communities through sponsored events, supporting local businesses, and organizing volunteer initiatives.
By implementing these strategies, we not only advises on policies to reduce economic inequality but also embodies these principles within our organizational culture, setting an example for the industry."Equal opportunity
We address economic inequality internally through several key initiatives:
Inclusive Hiring Practices: We focus on recruiting a diverse workforce, including outreach to underrepresented and economically disadvantaged groups. We offer internships and training programs for candidates who might lack traditional qualifications but demonstrate potential.
Fair Compensation and Benefits: We ensure equitable pay by regularly reviewing and adjusting our salary structures. Our comprehensive benefits support employees and their families, including health insurance, educational allowances, and retirement plans.
Professional Development: All employees have access to training and development opportunities, ensuring career advancement is based on merit. This supports professional growth across all company levels.
Flexible Work Arrangements: We provide flexible working conditions to help employees balance work with personal responsibilities, aiding those from lower socio-economic backgrounds who might have additional obligations.
Workplace Culture and Employee Engagement: We foster a culture that values diversity and inclusion, with regular workshops on unconscious bias and diversity, alongside open forums for discussing challenges related to inequality.
Employee Representation and Voice: We encourage employee representation in decision-making, including regular surveys and focus groups, ensuring diverse voices influence company policies.
Community Engagement and Social Responsibility: Employees are encouraged to engage with and support their communities through sponsored events, supporting local businesses, and organizing volunteer initiatives.
By implementing these strategies, we not only advise on policies to reduce economic inequality but also embodies these principles within our organizational culture, setting an example for the industry."Wellbeing
The well-being of our employees and clients is paramount, underpinning our operational philosophy and service delivery. Here’s how we ensure well-being across our organization:
Employee Well-being Programmes: We offer comprehensive health benefits, including mental health support and wellness programs that promote physical and mental well-being. Regular health assessments and access to counseling services ensure that our employees can maintain a healthy work-life balance.
Flexible Work Arrangements: Recognizing the diverse needs of our staff, we provide flexible working options such as remote work, flexible hours, and part-time schedules. This approach helps employees manage personal commitments alongside professional responsibilities, reducing stress and enhancing job satisfaction.
Professional Development: We are committed to the continuous professional growth of our employees. By offering training, mentorship, and career advancement opportunities, we ensure that our staff feels valued and equipped to meet their professional goals, contributing to their overall job satisfaction and well-being.
Safe and Inclusive Workplace: We maintain a safe, respectful, and inclusive workplace. Our policies against discrimination and harassment are strictly enforced, complemented by regular training on diversity and inclusion. This fosters a supportive and positive work environment.
Client-Centric Approach: For our clients, we prioritize clear communication and transparency to ensure they feel informed and respected throughout our engagement. We regularly gather client feedback to improve our services and address any concerns promptly, enhancing client satisfaction and trust.
Community Engagement: Both employees and clients are encouraged to engage in community and volunteer activities that we support, fostering a sense of purpose and community connection, which is vital for overall well-being.
By prioritizing these initiatives, we ensures a supportive atmosphere for both employees and clients, contributing to a productive, healthy, and fulfilling professional environment.
Pricing
- Price
- £250 to £1,400 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@mfdc.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.