Capventis

IMPROVE - Value Engineering in the eXperience Economy

Capventis IMPROVE is a Design Framework and Process to enable our clients to blueprint the business and technology solutions they need and plan their delivery. The V in IMPROVE is for value, which drives every other aspect. IMPROVE is being automated through the Glu technology and system (available in 2024).

Features

• Advisory Consulting Services
• Capventis IMPROVE Framework
• Capventis Blueprint Mapping, Analysis and Design Model
• Customer & Employee Engagement
• eXperience Management
• Data Analytics and Predictive Analytics
• Data Management & Data Science
• Systems and Data Integration
• Organisation and Success Management
• Function Enablement and Special Solutions

Benefits

• Help Business Executives Understand the Potential and Options
• Accelerate Business Modernisation and Innovation
• Maximise Management and Use of Data
• Simplify Operations
• Increased Automation
• Efficient Deployment and Enablement of Resources and People
• Increased Self-Service for Customers
• Greater Financial Return for Less Cost
• Alignment to the Modern eXperience Economy
• Global Scale, Reach and Access to Markets

£800 to £1,400 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

855381162602157

Contact

Brian O'Flynn
+44 845 313 8696
marketing@capventis.com

Planning

• Planning service: Yes
• How the planning service works: Capventis IMPROVE provides a framework for organisations to identify, map, design and implement solutions that deliver value in today's eXperience Economy. Value is the driver and data is the ingredient. We leverage a portfolio of partner technologies, to enable Business Operations, Customer & Employee Engagement, eXperience Management, Business Mobilisation and Data Analytics.; ; IMPROVE is fully incorporated into the Glu Technology being launched in 2024. This means that design, business priority, planning and change are all completely integrated in the one place, and business stakeholders can create, explore and focus on any level of scope and depth of detail. With Glu, design and the enabling operational system are created together and are fully integrated. With our Brilliant Basics philosophy, the delivery of projects and solutions can be managed in a more timely and controlled manner, with each component building upon the last, and the business maintains control.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide executive training on strategy, data and the application of modern best of breed technologies. We also provide training to business process improvement and analysis & design practitioners. We make our IMPROVE framework and Blueprint Mapping model available to our Advisory clients.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Cloud Solutions in General
  • All major Cloud Hosting Platforms

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The 'IMPROVE' Framework and Blueprint Model drive the best design for the most optimal solution. We then focus on migration from the existing state to the new state as quickly as possible and with reduced risk. Migration is concerned with implementation of the new platforms or solution, migrating the data and on boarding business users and supporting operations.; ; We have established a migration model that focuses on deploying the essential, foundation solution that enables the most business functions, without unnecessary complexity. We call this 'Brilliant Basics'. It has added benefits of making the step change for the organisation and people a shallower / easier one and focus on success management.; ; Once the foundation solution is embedded and successfully adopted by the business, then the strategy can evolve at a pace and complexity to suit the priorities of the business, timing and budget. ; ; We have very specialist tools and capability, developed in collaboration with UK public sector clients, projects and central government digital services groups, to provide full and scalable solutions for data, integration, function enablement and cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The project management / quality approach adopted by Capventis is an in-house approach that has been developed over many years of successfully delivering projects to clients. The approach has taken the best elements of well-known methodologies such as Prince, PM3, Scrum, Sure Step, Kepner Treghoe, etc. but has refined these methods down to make for a far simpler more efficient and effective delivery methodology aligned to the needs of cloud systems. Quality Assurance is embedded in the very fabric of all that Capventis does and it is managed at all levels from the consultant to the project manager and up to the Lead Architect. The Quality Assurance is evidenced in the Blueprint Documentation, in the on-going maintenance of the SoW and in the publication of weekly status reports that tracks progress against plan. On completion of a piece of configuration the work is cross referenced with the Blueprint by both the developer and lead analyst. As part of the weekly progress project review the status of each piece of work is confirmed in terms of budget, timeline and quality, finally the work is inspected and approved by the Client UAT Team.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security audit services
  • Other
• Other security services:
  • Data Management with Security and Protection
  • GDPR Design and Implementation
  • Cloud Data Accesss, Retrieval and Protection

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Capventis is able to provide ongoing support to clients by providing a second line support service on a Drawdown Services mechanism as and when needed by the client team. Services types including management, advisory, analysis, design, configuration, integration, testing and training. The drawdown services typically apply where a business solution is already in place, which requires regular or ad-hoc services from Capventis in support of the Client team.

Service scope

• Service constraints: Typically the support we provide is 8 hours per day per 5 days a week, but additional support can be arranged

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA response time is within 1-hour of an issue been raised. Support is provided Monday to Friday from 9am to 5pm. Additional support can be arranged by special agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Capventis provides an organisation with a standard support level agreements which is delivered on a flat fee structure basis. Additional support can be arranged by special agreement. Each support request will be assigned to a single point of contact. In addition to the single support contact every client is allocated both a technical project manager and a commercial manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By maximising resource efficiency, our services contribute to reducing the carbon foot-print of organisations.

  Covid-19 recovery

  Our services have accelerated business modernisation and innovation, helping organi-sations adapt and recover from the impacts of the pandemic by enabling efficient op-erations and strategic decision-making.

  Tackling economic inequality

  Our service empowers organisations to optimise resource allocation and reduce opera-tional costs, promoting economic efficiency.

  Equal opportunity

  Capventis IMPROVE Framework can be applied to any organisation without con-straints regarding sector, location, size, etc.

  Wellbeing

  Simplifying operations and maximising data management efficiency alleviates organi-sational burdens, promoting employee wellbeing.

Pricing

• Price: £800 to £1,400 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marketing@capventis.com. Tell them what format you need. It will help if you say what assistive technology you use.