Appian Software Switzerland LLC

Appian Cloud

Appian is a digital transformation platform combining low-code application development, intelligent Business Process Management (iBPM), and dynamic/adaptive case management. Fully web based, Appian makes it easy and fast to design and deploy custom applications—without coding—with workflow management, real-time reporting/business activity monitoring (BAM) and collaboration, content management, integration, and mobile capabilities.

Features

• Appian Records – Unify data across systems/processes in one location
• BPM – Create flexible processes to meet business demands
• Rules Engine – Manage critical policies and procedures
• Case Management – Better, faster, smarter decisions
• Complete automation - Appian RPA, IDP, AI, business rules
• Dynamic Reporting – Real-time visibility into business operations
• Out-of-the-box Integration – Interact with diverse systems
• Mobile – Rapidly build and deploy natively mobile business applications
• Cloud – Deploy applications securely on our cloud offering
• Maximum Security – For government solutions

Benefits

• Configured, Not Coded – Rapid design and deployment
• Real-time Collaboration – Users can post/answer questions and share knowledge
• Agile Cloud Delivery – Be up and running in weeks
• Flexibility – Change processes/applications on the fly
• Local Hosting – Data processed/stored in your region
• Secure solution - on premise or hosted
• Security Cleared and NPPV3 available resources
• Automate any process without writing a single line of code
• Create performant and resilient automations that require less maintenance
• Accelerate ROI with AI that continuously learns from human corrections

£0.18 to £153 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appiancorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

855471785881488

Contact

Peter corpe
07748 105950
peter.corpe@appiancorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None aside from any listed in the Appian Cloud subscription agreement.
• System requirements: Supported web browser or mobile device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Standard" support, the response-time range is within one business hour for Priority 1 (critical) issues to within twelve business hours for Priority 4 (minor) issues. The term "business hours" refers to Appian's standard Product Support hours within the European Union (EU), which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. For "Premier" support, the response-time range is within 15 minutes for Priority 1 issues to within 8 hours for Priority 4 issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our comprehensive services deliver maintenance, support, and product updates to Appian customers, partners, and distributors. Specifically, we offer our customers three levels of customer support: Standard, Advanced, and Enterprise. Appian support is accessible via phone or e-mail, as well as over the web. Additionally, Appian provides a single portal for our clients and partners via the Appian Community portal, that delivers an integrated customer experience for knowledge management, discussion forums, Centre of Excellence documentation, product updates, software downloads, application and template downloads, logging support cases, licensing, documentation, and online training. Updates and new releases of the licensed software are included with Appian Product Support. In the United Kingdom, Appian Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. Premier support includes 24-hour assistance for critical issues. The Appian Product Support team operates in a “flat” organisational structure, whereby any engineer may assist any customer with any issue; and the Product Support engineer assigned to an issue at the time of help desk “ticket” creation retains ownership over the given case through to resolution/closeout.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Appian has automated processes to orchestrate the onboarding of new Appian Cloud customers. From a "get-started" perspective, Appian offers implementation, training, and post-implementation support services. Additionally, with Appian Cloud, all hosting, infrastructure, and system management tasks are managed by Appian; this includes activities around platform (but not application) administration, patch deployments, software upgrades (Appian software, operating system, and any other supporting applications), and backups.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Our customers can export data via Appian functionality and reports, including the business logic of their applications and the data stored in the relational database). Customers are responsible for exporting the necessary information prior to the termination date.
• End-of-contract process: Appian has automated processes to orchestrate the onboarding of new Appian Cloud customers and the offboarding of Appian Cloud customers that are discontinuing the service. These processes ensure that all involved parties within Appian are notified and also ensure that Appian Cloud sites are deployed and configured (or decommissioned) consistently. These processes further ensure each customer is notified well in advance regarding the expiration of its current Appian Cloud agreement, thereby allowing the customer sufficient time, should it decide not to renew the subscription agreement, to export its applications and data before its Appian Cloud site is shut down.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For desktop use, users will use a supported browser to access Appian. Mobile application will need to be downloaded to device. The only difference will be how the user interface renders, as Appian’s mobile applications are native.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Appian platform can be configured to create and expose application programming interfaces (APIs) via Simple Object Access Protocol (SOAP) or Representational State Transfer (RESTful). Appian can also consume APIs via SOAP and RESTful.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Appian Cloud is inherently intended as a platform on which an unlimited number of process-based and case management applications can be configured, executed, monitored, and enhanced over time. Appian Cloud allows the design of the application using a Business Process Model and Notation (BPMN) compliant Process Modeller and natively integrated Business Rules Engine, along with drag-and-drop Smart Services that represent activities such as integrations which will occur at certain points in the application. Appian Cloud customers may easily create their own, drag-and-drop Smart Services.; And with Appian, building new applications becomes faster and easier over time, as designers are able to leverage a growing library of reusable components—including process models, rules, integrations, forms, reports, and numerous others. This means that every additional process automated will deliver incremental value and reduce marginal cost; and with a unified user interface, Appian flattens the learning curve for end users whenever new applications are introduced.

Scaling

• Independence of resources: Each customer site receives its own dedicated virtual infrastructure which is logically firewalled from that of other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Designers can create real-time reports and business activity monitoring (BAM) dashboards that gather accurate views of process and business metrics. Appian end users gain real-time visibility into business operations and receive continuous feedback to improve process performance. Get a 360-degree view from one interface (desktop or mobile). Navigate, search, analyze, collaborate, and take action on enterprise data from multiple systems, all from a single intuitive interface.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our customers can export data via Appian functionality and reports, including the business logic of their applications and the data stored in the relational database).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Appian uses Amazon Web Services (AWS) as our Infrastructure-as-a-Service (IaaS) hosting partner for Appian Cloud. The customer chooses its preferred region, and all customer data inside an Appian Cloud instance is protected and not copied outside the customer’s designated region. AWS has state-of-the-art data centres spanning eight regions worldwide—specifically, including in Asia Pacific (Sydney, Australia; Mumbai, India; Singapore; and Tokyo, Japan); in Canada; in Europe (Frankfurt, Germany; Ireland; London, United Kingdom; and Paris, France); in South America (Sao Paolo, Brazil); and in the United States (Northern California, Northern Virginia, Ohio, and Oregon). As our goal is to provide our Appian Cloud customers with a highly reliable and scalable architecture that affords them maximum uptime and zero data loss, customer production data is replicated across two availability zones within the client’s selected region. An availability zone is a completely separate data-centre location within a region (for example, if a customer chooses to have its solution hosted in Northern Virginia, that customer’s production data will be replicated across two entirely different and isolated data centres in Northern Virginia). Additional information is available on request.
• Approach to resilience: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.
• Outage reporting: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: This is restricted based on Appian’s extensive, role-based access control capabilities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 1/05/2019
• What the ISO/IEC 27001 doesn’t cover: Appian Cloud has earned ISO/IEC 27001:2013 certification through Coalfire, an independent cybersecurity assessor. This internationally recognised certification demonstrates Appian Cloud’s achievement of a high level of security maturity and robust management, operational, and technical controls in place to manage or eliminate security risks and enable customers to trust that their confidential data is protected.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/05/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: The CSA STAR certification covers our entire Appian Cloud service offering.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Payment Card Industry (PCI)
• PCI DSS accreditation date: 18/12/2017
• What the PCI DSS doesn’t cover: The PCI DSS certification applies to customer applications running in the Appian Cloud that process credit card transactions as a component of their solution.
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Service Organisation Controls (SOC) 2 Type II
  • SOC 3
  • Federal Risk and Authorisation Management Programme (FedRAMP)
  • Defense Information Security Agency (DISA) Level 2
  • Federal Information Security Management Act (FISMA)
  • SOC 1/ISAE (International Standard on Assurance Engagements) 3402
  • CSA Security, Trust, and Assurance Registry (STAR) Programme
  • Qualys SSL Labs Appian Cloud Web Tier A+ Rated
  • EU-US and Swiss-US Privacy Shield Frameworks
  • Payment Card Industry Data Security Standard (PCI DSS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Service Organisation Controls (SOC) 2 Type II, SOC 3, Payment Card Industry Data Security Standard, Federal Risk and Authorisation Management Programme (FedRAMP), Defense Information Security Agency Level 2, Federal Information Security Management Act (FISMA), SOC 1/ISAE 3402, and the Cloud Security Alliance (CSA) Security, Trust, and Assurance Registry (STAR) Programme.
• Information security policies and processes: Appian employs a full-time Information Security Officer and team responsible for defining and adhering to best practices-based information security policies and processes. This team works closely with our Appian Cloud team and Appian senior management to monitor the security and performance of our service, as well as coordinate periodic tests and reviews and work with third-party organisations that evaluate and certify the security and controls of our service.; ; Appian Cloud has a comprehensive security and compliance program that meets numerous industry standards, detailed in our “Service Definition Document.” Appian undergoes frequent third-party audits to validate that controls are operating effectively to protect customer data.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use our software for the systematic proposal, review, justification, and implementation of cloud infrastructure changes. All changes are tracked using the Appian application and reviewed by a cloud architect/senior engineer. Appian pays special attention to the security and stability implications of the proposed change. Depending on the change, the reviewer may request development environment testing. All requests are stored for audit purposes. Our plan and process are reviewed at least annually and documented as part of our security program review. Appian's hosting provider manages hardware changes. Sound practices are covered as part of the Service Organisation Controls (SOC) audit.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Appian performs regular vulnerability scanning against all Appian Cloud assets. Appian performs risk assessments for identified security items and handles them in accordance with their overall impact. Appian makes our third-party penetration test report available to customers under nondisclosure agreement (NDA).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Appian performs daily reviews of event/incident alerts at the infrastructure level. Unusual or suspicious activity is investigated and escalated as necessary. Customers have access to application and application server logs including security logs, which can be reviewed or downloaded via the web interface.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Appian uses an online form for incident reporting (available through Appian Forum) and the Appian platform for managing incidents, and we use Forum for customer communication. The steps we follow in addressing any reported incident are: 1) verifying the source; 2) verifying the incident; 3) notifying other parties as appropriate; 4) form incident response team; 5) gather evidence; and 6) contain, eradicate, and recover from the incident. Appian’s Information Security Officer is responsible for monitoring security incident status until it has been resolved and normal business operations have been safely restored. The response required depends on the type of incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Appian is committed to managing environmental impact as an integral part of our operations. To the extent reasonably possible, we will ensure that our facilities and spaces follow LEED (Leadership in Energy and Environmental Design) certified guidelines and use resources efficiently. We comply with Principles 7, 8, and 9 of the United Nations Global Compact, seeking solutions to environmental challenges; undertaking initiatives to conserve energy, reduce waste, and promote greater environmental responsibility in our offices and surrounding communities; and encouraging the adoption of environmentally friendlier technologies. All planned procurements are evaluated for their potential environmental impact. We endeavor to work with vendors that are likewise committed to fighting climate change and achieving environmental sustainability. One such example is our preferred coffee supplier’s Cool Earth and Puro products. The Office Coffee Company has saved over 50,000 trees and helped some of the world’s poorest people (with equipment for schools, safe drinking water installations, etc.). Another example is our use of our certified recycling partner Envirowaste for the disposal of electronic equipment and commercial waste. A third example is our agreement with First Mile to provide daily bin emptying at our London office. The company tracks the environmental impact of its customers and reported that Appian recycled 4,625 kilograms (kg) in 2021. It is common for Appian to augment our professional services delivery teams with partner staff local to where our customers are based. This arrangement reduces commute time for staff, providing them with an improved work/life balance as well as reducing their overall carbon footprint. Our company and employee-led Appian Affinity Groups donate time and material resources to help local groups working to protect the environment. Prior to the COVID-19 pandemic, members of our London staff volunteered their time to clear invasive plants and collect trash from Dagenham Brook Jubilee Park.
• Covid-19 recovery:

  Covid-19 recovery

  To help organisations and businesses around the world recover from impacts of the pandemic and ensure people’s safe return to their workplace or college campus, Appian offers COVID-19-focused software applications to the global business marketplace, including Workforce Safety, CampusPass, and more. In fact, two United Kingdom-based organisations using Appian COVID-19 solutions are profiled in this Social Value Statement.To support those seeking training and new career opportunities in the high-growth technology sector, business owners wishing to evaluate our software without contractual commitment, as well as students and other interested individuals, we offer the Appian Community Edition of our software product free of charge, to give anyone interested in learning to develop applications on a low-code platform access anywhere at any time. Appian covers the cost of registrants’ dedicated cloud environment, provides free online training and tutorials across all levels and skill sets, and offers a guided path for becoming an Appian Certified Developer. Users are in control of their self-driven learning journey, as our platform is fully web based and therefore fully accessible via desktop browser or mobile device. To help unemployed or underemployed individuals and military veterans pursue a career in the high-growth information technology sector, in April Appian announced a new program called “#lowcode4all.” This program is another example of our commitment to corporate social responsibility and reflects our desire to democratise access to a career in low code by reducing financial barriers. The #lowcode4all program creates an affordable and accessible path to a career in low code for those who might not have otherwise considered a career in technology, such as military veterans, unemployed persons, or underemployed individuals. Upon passing an exam, Appian will work with program participants to provide hiring resources and job opportunities through our network of participating partner organisations.
• Tackling economic inequality:

  Tackling economic inequality

  Appian helps small organisations innovate and prosper, supporting local economic growth and employment opportunities in the United Kingdom. We work closely with local service delivery partners to support our mission of customer success. In fact, it is common for Appian to augment our professional services delivery teams with partner staff local to where our customers are based. This arrangement reduces commute time for staff, providing them with an improved work/life balance as well as reducing their overall carbon footprint. Appian also frequently recommends local partners to clients for services we do not typically offer. Examples include training on the customer-specific solution/application (versus our standard software platform instruction), business analysis, and testing (which is otherwise managed by the customer). Appian creates employment opportunities in the United Kingdom through our robust campus recruiting program, working with universities local to the regions in which we operate to secure new talent. In the United Kingdom, those institutions include Cambridge, Imperial College London, King’s College London, Oxford, and University College London. This program has resulted in the hire of 17 new employees in the United Kingdom from 2020 through 2021. Appian will create further training and employment opportunities through our internship program in the United Kingdom, planned to begin running next September (2023). We offer free training and career opportunities in the high-growth technology sector. we offer the Appian Community Edition of our software free of charge to anyone interested in learning to develop applications on a low-code platform—students, those seeking new employment direction and opportunities, business owners wishing to evaluate our software without contractual commitments, etc. All Appian employees and partners may participate in a broad range of training courses and certification programs regarding our low-code software platform. “Appian University” courses can help our personnel and partners fill knowledge and skills gaps, advance roles.
• Equal opportunity:

  Equal opportunity

  Over the past year the Appian Diversity, Equity, and Inclusion (DEI) working group analysed the entire Appian hiring process: from how job descriptions are scoped and written through to how candidates are evaluated. The team also identified and sourced additional recruiting channels to align with our desire to increase employee diversity and further the company’s inclusive workplace environment. As a result, the Talent Acquisition team now reaches out to more historically diverse colleges and universities and strives for greater diversity in its Appian representation at career fairs. Appian is an equal opportunity/affirmative action employer. As such, all qualified applicants receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, and/or any other characteristic protected by law. We believe inclusiveness and diversity ensure a professional environment for our employees and support this belief with clear policies, employee programs, and training. Appian Affinity Groups play a critical part in keeping us connected with the communities in which we live and work. For example: - The AppianAbility Affinity Group advocates for accommodations and beneficial policies for those with physical disabilities or neurodiversities. - The AppianHeritage group supports career development and leadership development for all races, ethnicities, and cultures, ensuring equity in opportunity for all. - The AppianPride group educates employees on how to be effective allies in the workplace and how to thoughtfully support LGBTQ+ employee needs within the company. - The AppianRise group leverages and provides resources individuals early in their careers may use to further their personal and professional development, creating opportunities to hear from a wide array of industry leaders and networking opportunities. - The AppianWomen group aims to connect with, inspire, and grow successful women at Appian by creating value through opportunities to boost their careers.
• Wellbeing:

  Wellbeing

  In consideration of the essential contributions our employees make across the company every day, we believe it is our duty to contribute to their well-being in all respects, to: • Compensate them equitably; • Provide them safe, healthy, welcoming places in which to work; • Offer them challenging roles, continuing education, and opportunities to advance; • Afford them high-quality medical coverage and other benefits; • Grant them a personal financial stake in the company; and • Assist them in saving toward retirement. Below are some of the benefits we currently offer our personnel, and we are constantly seeking ways to improve our benefits program to best meet the needs of our growing team: • Health and wellness. Private health insurance, comprehensive global wellness program, fully covered global Milk Stork benefit, and global wellness reimbursement. • Financial. Quarterly awards and recognition, Employee Stock Purchase Program (ESPP), 401(k) or pension plan with employer matching, and company paid life and disability insurance. • Work and life. Employee Assistance Program (EAP), global parental leave, charitable giving program, and paid time off and holidays. • Learning and development. Tuition reimbursement for job-related continuing education, professional development courses, Appian New Leader development program, and Appian University. Appian also offers our personnel a no-cost Employee Assistance Program (EAP) benefit through which they and their family members may obtain confidential assistance and information on a number of topics (such as family, relationship, and parenting issues; child- and elder-care needs; emotional and stress-related issues; alcohol and/or drug dependency; and health and wellness issues). The EAP also offers our employees and their family members additional tools and resources including will preparation and fraud protection. Appian Affinity Groups donate time and material resources to local nonprofit organisations to ensure the well-being of our employees and those in need across the community.

Pricing

• Price: £0.18 to £153 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Appian offers the Community Edition. This is a full version of the Appian Platform. ; - Free online training and hands-on tutorials for all levels and skill sets.; - Guided paths for evaluating the platform or becoming an Appian Certified Developer.; - Dedicated cloud environment for building apps without time constraints.
• Link to free trial: https://appian.com/landing/community-edition/get-started.html?utm_content=brand-search&google_ad_keyword=appian%20community%20edition&matchtype=b&google_ad_campaign=13986557421&utm_source=google&utm_medium=cpc&utm_campaign=ACE&gclid=Cj0KCQjwspKUBhCvARIsAB2IYusWgAh-DKunGG30QAPVRY_2qfUnP2elgRaASiQqg8Z9vG1JfNZlqtYaAm2dEALw_wcB

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.corpe@appiancorp.com. Tell them what format you need. It will help if you say what assistive technology you use.