COPERCEPTUO LIMITED

CoPerceptuo

CoPerceptuo is a software platform on which to collaboratively gather information and gain real insight into IT services, supporting IT leaders to make and assure decisions.

It uses a broad data-repository, surveys, questionnaires, and pre-built insights to enable a data-driven approach to business-cases, digital-transformation strategies and project planning creation processes.

Features

• A secure, interconnected data-hub for all aspects of IT decision-making.
• 100's of pre-built insights, against industry best practice capability.
• Maturity and capability assessments, with 1000+ assessment questions built-in.
• Survey end-users for valuable feedback on IT service value.
• Approach stakeholders for specific information to bolster IT understanding.
• Connect to a plethora of systems through a flexible API.
• Technical reviews, identifying risks and issues across a broad information-set.
• Cloud-hosted, modern, flexible and easy-to-use solution with quick time-to-value.
• Wholly UK made, hosted and supported, with UK expertise on-demand.

Benefits

• Reduced cost and effort of business-analysis through collaborative data gathering.
• Easier to build solution architectures, using the enterprise repository.
• Quicken the path to insight and ultimately decision making.
• Reduce time and effort to build business-cases using board-level insights.
• Improve the quality of service through understanding capability and capacity.
• Strengthen relationships with organisation stakeholders, ensuring their listened to.
• Reduce supplier cost through awareness and purpose of contracts.
• Minimal effort to keep data accurate, using our secure API.
• Quicker, easier and cost effective change, based on evidence.

£833 to £9,500 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@coperceptuo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

855840737175649

Contact

Andy Shuttleworth
0161 513 4207
contact@coperceptuo.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: CoPerceptuo is a cloud-based platform, operating 24 x 7. With no scheduled maintenance windows, occasional downtimes might occur for system updates or hardware/software enhancements. Up to 12 planned downtimes per year are possible. Where this is the case, customers will be notified up to 5 days beforehand, and executed outside regular business hours (0900-1700). Our service is hosted on AWS in Ireland, ensuring reliable accessibility at all times. Support is available from 8 am to 5 pm, Monday to Friday, excluding public holidays.
• System requirements:
  • Latest versions of Chrome, Firefox, Safari and Edge
  • Live internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We usually respond within 4 hours of receipt of request between Monday and Friday. Requests received during weekends are answered on Monday. Support is available from 8am to 5pm Monday to Friday (not including public holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CoPerceptuo provides early life support for effective use of the platform, covering usability, training queries and general support enquiries. This takes the form of a customer success manager, available for questions and queries for up 4 weeks after purchasing the software.; ; In addition to this there are two further paid for support options that include:; ; Assisted - includes a dedicated onboarding manager, providing direct assistance in interpreting, shaping and uploading information into CoPerceptuo for insights and reporting. Including the monthly platform cost, this costs from £2,499+VAT per month.; ; Managed - includes a dedicated enterprise consultant providing support in the creation of custom insights, charts and detailed interpretation of insights on which to drive decisions. Including the monthly platform cost, this costs £4,999+VAT per month.; ; Please see the definition and pricing document for further detail on what is included.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CoPerceptuo provides early life support for effective use of the platform, covering usability, training queries and general support enquiries. This takes the form of a customer success manager, available for questions and queries for up 4 weeks after purchasing the software. In addition to this there are two further paid for support options that include: Assisted - includes a dedicated onboarding manager, providing direct assistance in interpreting, shaping and uploading information into CoPerceptuo for insights and reporting. Including the monthly platform cost, this costs from £2,499+VAT per month. Managed - includes a dedicated enterprise consultant providing support in the creation of custom insights, charts and detailed interpretation of insights on which to drive decisions. Including the monthly platform cost, this costs £4,999+VAT per month. Please see the definition and pricing document for further detail on what is included.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customer will retain access to data until their contract expiry date. After which, data held within the system will be deleted after 90 days and all backups will be deleted within 180 days of the client leaving the platform. Upon notification to end the contract, a customer success manager will work with you to extract all required data into CSV format and provide via a secure channel. See terms and conditions for conditions that apply.
• End-of-contract process: Upon written notification to end the use of the platform, customers will have until their contract expiry date to work with a CoPerceptuo Customer Success manager to extract their data and stop using the platform. After which time the users will be deleted from the platform and their environment will be deleted after 90 days. Support with off-boarding is provided at no extra cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: With the right permissions, CoPerceptuo provides a number of opportunities for customers to customise the platform. This encompasses a mix of self-serve and CoPerceptuo led customisation. Clients can customise questions and surveys asked of stakeholders through data uploads. Plus CoPerceptuo led customisation, offers the ability to create new insights, goals, reviews and dashboards. CoPerceptuo led customisation can be bought through the "managed" service support offering or through a bespoke project, scoped to your specifications detailed in the service definition and pricing document attachments.

Scaling

• Independence of resources: CoPerceptuo utilises cloud auto-scaling, dynamically adjusting capacity to ensure consistent, predictable performance for all customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Physical security of data centres is assured by our Cloud Provider AWS. AWS is CSA CCM v3.0 and SOC2 (SSAE-16) certified. We do not maintain data centres at all.; ; All data is encrypted at rest in the database uses the industry standard AES-256 encryption algorithm with, keys managed securely using cloud key management services that conform to FIPS140-2.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be downloaded upon request to a CoPerceptuo support team, and will be provided in CSV format via a secure channel of communication.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: CoPerceptuo commits to the following obligations concerning error handling within the Service:; ; Severity 1: CoPerceptuo aims to resolve category 1 issues within one business day. These are instances where all or significant parts of the Service are unavailable.; ; Severity 2: CoPerceptuo targets to address category 2 issues within three business days, where the Service can perform standard functions, but its performance or functionality is severely degraded or limited.; ; Severity 3: CoPerceptuo strives for continuous resolution of severity 3 issues. These are situations where non-critical functions are non-operational, with little or no business impact.; ; If CoPerceptuo fails to resolve a category 1 or category 2 issue within the defined resolution period, the customer is eligible for a free extension period.
• Approach to resilience: Our primary resiliency mechanism is enabled through our hosting provider AWS, however, further information regarding the architecture and recoverability of the solution is available upon request.
• Outage reporting: Internal alerting and dashboards are setup and maintained as part of our internal operations monitoring service. Upon initial investigation as to the incident taking place, we will then alert affected end users via direct communications and via our service management platform that customers have access to.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: For application users, access to the systems is controlled in the following ways:; ; 1. User must have access to the environment, which is controlled through manual user setup.; 2. User access is role-based and controls system functionality.; 3. Users must have been added to the platform manually by either a CoPerceptuo administrator or an internal administrator of the organisation in scope.; ; For all management interfaces to hosting and backend administration, passwords are controlled using MFA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Cloud hosting design aligned to and continually monitored against UK Official recommended blueprint. As a minimum, this means policies aligned to this standard are set up, applied and monitored across the solution (using native public cloud toolsets) and assured by CCSP qualified security experts.
• Information security policies and processes: Information security policies and processes aligned to Cyber Essentials+ and ISO 27001.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: There is a systematic approach to configuration and change management across application development. Enhancement requests are evaluated and added to a prioritised backlog that is managed on daily and weekly basis across product and technical teams. The backlog is managed within a software project management tool and tickets are reported on as they are progressed or closed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All services are monitored using Public cloud-native security management toolsets with regular vulnerability assessments and reporting implemented. Upon identification, vulnerabilities are investigated and resolved the same day.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All services are monitored through Public cloud-native toolsets and alerted upon as part of a central monitoring dashboard with email alerts. Checks are also carried out daily for suspicious activity. These events are responded to, investigated and resolved the same day with escalations where necessary to senior management in the organisation through procedure defined as part of our regularly updated incident response plan.
• Incident management type: Supplier-defined controls
• Incident management approach: We use industry standard IT service management tooling for logging, tracking and updating customers with respect to incidents where notified by end users. ; ; Our end to end process covers periodic communication and update reporting with the end-user are provided until the incident is fully resolved.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are highly passionate about helping the UK meet its net-zero obligations and creating a greener, more sustainable long term future for our society and our families. As a technology company, we are continually looking at ways in which we can use technology to help lower the carbon footprint of our client’s operations, enable sustainable energy sources in their supply chain and bring leadership, awareness and commitment to addressing climate change.

  Covid-19 recovery

  We are committed to assisting partners, employees and clients in their ongoing recovery from the effects of the global pandemic. Our activities in this area include working flexibly with clients and partners to help facilitate new working practices whilst enabling internal covid safe operations. This has meant finding new ways to collaborate with our clients and ensuring our employees and associates have the support they need, whatever the circumstances.

  Tackling economic inequality

  We, seek opportunities to engage with and diversify our supply chains by partnering with other like-minded SMEs, enabling growth across a strong community of partner companies that increase the quality of outcomes and enable lower delivery costs. In addition, we are committed to graduate apprentices and are continually looking at ways in which we can develop members of our team and hire new graduate capabilities to strengthen our delivery.

  Equal opportunity

  We celebrate diversity and are committed to providing an inclusive environment in which CoPerceptuo employees, associates and partners can collaborate, work together and thrive without fear of prejudice, discrimination or harassment. We are clear that our decisions made when hiring, promoting, discharging or setting pay, will be based on merit, competence, performance, and business needs. We are committed to identifying and eradicating modern slavery in the delivery of our services, including within our supply chain.

  Wellbeing

  We are dependent on great people and the health and wellbeing of our workforce is our top priority. We are committed to ensuring our employees and associates have a good work-life balance and we provide a support framework of tools that are readily accessible. For example, we are continuing to implement the 6 mental health at work commitment standards and monitoring against them using internally accessible tooling, as well as providing access to mental health nurses through partner programmes.

Pricing

• Price: £833 to £9,500 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A limited free trial consisting of a subset of surveys, questions and insights, limited to up to 5 users and for a maximum of 2 weeks.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@coperceptuo.com. Tell them what format you need. It will help if you say what assistive technology you use.