Shivom Consultancy Ltd.

Mobile Device Management (Microsoft Intune) Service

Shivom's mobile device management services can help you to design and implement comprehensive enterprise mobility solutions. Using Microsoft Intune, in conjunction with Microsoft’s Enterprise Mobility + Security suite, we can help you to manage multiple devices while keeping your data secure.

Features

• Conduct requirements capture with key stakeholders
• Establish and conduct a series of workshops with customers’ stakeholders
• Migrate to a cloud-based service to manage all devices
• Configuration of zero touch deployment of devices
• Fully project managed Intune configuration
• Configuration of all deployment and enrolment policies
• Integration with Apple Business Manager and Managed Google Play
• Get access to our team of highly experienced consultants
• Services include workshops, pilots and consulting days
• Develop a roadmap and cost estimates

Benefits

• A clear device management strategy that compliments enterprise mobility
• Enhanced data security with effective mobile device management
• Increased business agility and reduced infrastructure costs
• Empowered employees who can work anywhere and on any device
• Accelerated deployment from our proven methodology, unique tools and IP
• Reduced on-premise infrastructure and costs
• Save time and costs by shipping devices directly to users
• Secure access to applications and data from any device anywhere
• Consistent end user and customer experience
• Benefit from our in-depth knowledge of identity, access and security

£149.00 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at theteam@shivom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

856209422949439

Contact

Sales Team
07956656555
theteam@shivom.co.uk

Planning

• Planning service: Yes
• How the planning service works: We understand the Cone of Uncertainity - "When we start a project we know least about most things".; ; We work within guidance of GDS service manual and cater for services within each phase.; ; Discovery: We assimilate user needs, architectural inputs/aspirations, constraints, information assets, security classifications, skills maturity, cultural traits of organisation during a short discovery/planning phase. Produce a discovery report with Alpha proposals.; ; Alpha: We start with multiple hypothesis, test these with real user feedback by rapid prototyping, and make informed decision working with our clients to setup kick off Beta phase with appropriate people/budget; ; Beta: Build a scalable reliable service, rollout the service to users, maximising the potential to learn and iterate the service - minimising the risk of building wrong thing that's not fit for purpose. Cover all aspects of production/live readiness - security, operations, cost optimisation, reliability, monitoring/reporting, quality assurance.; ; Live: Iteratively improving your service, reacting to new needs and demands, and meeting targets set during its development. Eventually switching off any existing services and removing the beta badge.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure (Public Cloud)
  • Microsoft Intune

Training

• Training service provided: Yes
• How the training service works: We provide all training services including strategy and planning, training needs assessment, skills gap analysis, training design and courseware development for both classroom and computer based training. We also offer a full outsourced training service including use of our training facilities and training system environment management and maintenance. The training is bespoke to your needs and you can pick variety of features - Cloud Strategy, Adoption, Migration, Architecture, Modelling, Azure Well Architected Framework
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure (Public Cloud)
  • Microsoft Intune

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We use variety of onboarding/migration techniques available based on organisation's legacy architecture and carefully craft a migration proposal/plan during Discovery phase, which we put to test within Alpha and make appropriate technology decisions working within client's governance and build the migration architecture/product/pipelines in Beta and finally bring service to Live and decommission legacy components.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure (Public Cloud)
  • Microsoft Intune

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our approach following GDS service model ; A initial discovery to gather user needs, migration constraints, establish dependencies, options and stakeholder buy-in.; ; Conduct a proof of concept in Alpha phase that tests and validates at a fundamental level that services will be migrated wholly, and once migrated will work with estate infrastructure set up, i.e. browser, Outlook client, Active Directory, hardware, and integrate with any on-premise items. ; ; In Beta phase commence a pilot for testing real users with real accounts are selected to participate. The purpose of the pilot is to test each type of set-up configuration so we can be sure the full deployment will work across the estate, identify and resolve issues before production roll out, and establish timing to inform planning of final synchronisation and cutover weekend.; ; Further to this our service includes security hardening O365 tenants, and this will be tested before final implementation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Operational Security - consultancy on operational procedures
  • Cloud security policy breach detection, reporting and remediation
  • Azure Subscriptions - Security policy for working with multiple accounts
  • Azure Active Directory, B2C, Policy, Management Groups
  • Segregation of duties, audit, forensics and security reporting
  • Secure break glass process with multi-party approval PAM
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Shivom can offer a complete managed support service for your O365 migration.

Service scope

• Service constraints: Scope, constraints, and assumptions are confirmed and agreed at the service inception/discovery.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We can respond with 30 mins, 60 mins, 2 hrs, 4 hrs (depending on priority). Our standard support service is Monday to Friday 9 am - 5 pm. We can provide support service tailored to your needs including, out of hours on weekdays, weekends, and 24/7 where Enhanced Service Support option is added; ; These are agreed at service inception/after discovery.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk web chat interface is easily accessible and very intuitive to use.
• Support levels: Shivom provides standard core level of support designed to cover normal office hours on weekdays 9 am - 5 pm and with enhancements available via service options. We can provide tailored service support levels based on your needs which are agreed at service inception/after discovery.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Intune

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "In the context of cloud computing and technology, our organisation is committed to achieving additional environmental benefits during contract delivery, particularly by striving for net zero greenhouse gas emissions. We will leverage the inherent efficiencies of cloud computing to reduce the environmental impact of IT infrastructure, consolidating resources and optimising data processing to lower energy consumption. By migrating to energy-efficient data centres and cloud services powered by renewable energy, we will significantly reduce our carbon footprint and minimise electronic waste through virtualisation and scalable computing.; ; To foster a wider positive impact, we will actively influence our staff, suppliers, customers, and the broader tech community to promote environmental protection and improvement. Internally, we will embed sustainable practices into our corporate culture by training employees on energy-efficient coding and architecture, encouraging the development of applications that optimise resource use. Externally, we will engage with suppliers to ensure sustainable cloud infrastructure management, emphasising transparency and accountability for energy consumption and electronic waste reduction.; ; For our customers, we will provide strategies to help them migrate to the cloud sustainably, enabling them to reduce their environmental footprint. We will offer cloud services that use automation to identify and eliminate inefficient resource usage. Additionally, we will offer robust data lifecycle management, ensuring that obsolete data is disposed of securely while minimising storage energy consumption.; ; In the broader tech community, we will support initiatives that promote climate action and tech-enabled sustainability. By forming partnerships with local organisations, we will participate in technology-centric environmental campaigns that raise awareness of responsible digital consumption.; ; In summary, our comprehensive plan incorporates optimised cloud computing practices, supply chain influence, customer collaboration, and community engagement. These measures ensure that our organisation plays a meaningful role in leveraging technology to fight climate change."

  Covid-19 recovery

  Our organisation is committed to creating new job opportunities in high-growth sectors such as technology to help those left unemployed due to COVID-19. Partnering with vocational training providers, we will offer reskilling courses for job seekers, enabling them to transition into emerging fields. Our return-to-work assistance programs, including mentorship, career counselling, and job placement services, will prioritise individuals and communities most affected by the pandemic. We will support people and communities directly impacted by COVID-19 by partnering with local charities to deliver essential supplies to vulnerable individuals, especially those who are shielding or unable to leave home. We will also help reduce digital exclusion by providing low-cost technology resources and training, ensuring people can access online services and stay connected. Additionally, we will fund community wellness programs focused on resilience, mindfulness, and building social connections. For businesses and organisations seeking to recover from the pandemic's effects, we will offer advisory services to help them navigate the post-COVID economy, implement risk management strategies, and adopt new ways of working. We will foster collaborative forums where businesses can share best practices and resources to overcome pandemic challenges. Recognising the importance of physical and mental health support, we will provide employees access to mental health resources, including counselling and stress management services. To reduce the burden on healthcare systems, we will promote vaccination programs and offer paid sick leave to ensure swift recovery from illness. Our workspaces will implement social distancing protocols like as per UK government guidance and policies. We will invest in IT infrastructure to support secure remote working and encourage sustainable travel solutions, such as cycling and carpooling, to reduce transmission risks and promote eco-friendly mobility.

  Tackling economic inequality

  Our organisation is committed to fostering entrepreneurship, business creation, and economic growth. We will create opportunities for new and small businesses to flourish by providing them with mentorship, access to financing, and business development resources. This will empower these enterprises to expand their operations and contribute to economic growth. We also aim to provide employment opportunities for individuals who face barriers to employment or are located in deprived areas, focusing on those with the potential to make meaningful contributions. By prioritising high-growth sectors and areas with known skills shortages, we will facilitate career development through comprehensive employment and training programs investing in Apprenticeships and T-Levels. To support educational attainment and skills development, we will implement training schemes that align with the contract's requirements, addressing skill gaps while helping participants earn recognized qualifications. Our efforts will influence staff, suppliers, customers, and communities to promote the importance of skill-building and create employment opportunities in high-growth sectors. Increasing supply chain resilience and capacity is crucial to addressing economic inequality. We will support innovation and disruptive technologies to deliver high-quality, cost-effective goods and services, encouraging scalability and future-proofing methods that modernise delivery and boost productivity. By promoting collaboration and fostering fair, responsible relationships with supply chain partners, we will strengthen supply chains and ensure equitable benefits across all levels. To secure our delivery, we will prioritise identifying and managing cyber security risks throughout the supply chain. This includes assessing vulnerabilities and implementing strategies to mitigate risks that could affect contract performance. In our contract delivery, we will also influence staff, suppliers, customers, and communities to embrace principles that bolster resilience and capacity in the supply chain. This holistic approach will ensure sustainable economic growth while helping mitigate inequality by generating opportunities for entrepreneurship, employment, and skill development.

  Equal opportunity

  "Our organisation is dedicated to closing the disability employment gap by actively working to increase the representation of disabled people within our workforce. This includes ensuring inclusive hiring practices, providing tailored accommodations, and raising awareness among our managers to recognise and remove biases. Our internal training schemes are designed to help disabled employees gain new skills directly relevant to their roles, leading to recognised qualifications and empowering them to achieve their full potential.; ; Through the delivery of this contract, we will foster an inclusive culture that supports disabled people across all levels of our operations. We will influence staff, suppliers, customers, and communities to prioritise inclusivity, ensuring that our partnerships and business relationships reflect these values.; ; To tackle workforce inequality more broadly, we will identify and address disparities in employment, skills, and pay within our workforce. By establishing transparent career development pathways, we will support in-work progression for individuals from disadvantaged or minority groups, helping them move into higher-paid positions through targeted skill development and mentorship opportunities. Our workforce programs will be designed to offer a clear trajectory, equipping employees with the skills necessary to pursue upward career mobility.; ; We are also committed to identifying and managing the risks of modern slavery throughout the delivery of this contract, including in our supply chain. This involves implementing stringent due diligence processes for our suppliers and partners, educating staff about ethical sourcing, and maintaining a zero-tolerance policy against any form of exploitation. By fostering transparency, collaboration, and responsible practices, we will reduce risks and protect the rights of vulnerable workers.; ; Together, these initiatives form the foundation of our commitment to equal opportunity, where all individuals are empowered to thrive and progress in an inclusive and fair working environment."

  Wellbeing

  "Our organisation is committed to enhancing the health and wellbeing of our workforce. We will demonstrate this through comprehensive initiatives that promote both physical and mental health. For physical health, we will provide ergonomic assessments, regular fitness sessions, and wellness programs tailored to our employees' needs. For mental health, we will offer counselling services, stress management workshops, and a robust employee assistance program. Our leadership will also foster a supportive culture where discussions around mental health are encouraged, aiming to reduce stigma and ensure everyone feels heard and valued.; ; We will use the delivery of the contract as an opportunity to positively influence our staff, suppliers, customers, and the broader community regarding health and wellbeing. This includes raising awareness through workshops, sharing resources, and collaborating with industry partners to promote healthier workplace practices. Our focus will be on encouraging everyone involved to adopt more inclusive and comprehensive approaches to health and wellness.; ; In improving community integration, our organisation will engage in collaborative efforts with users and local communities during the design and delivery of the contract. We will actively involve them in identifying needs and priorities to ensure that our initiatives support and strengthen integrated communities. This will include creating inclusive events, facilitating local partnerships, and championing projects that foster diversity and social cohesion.; ; Through the delivery of the contract, we will influence our staff, suppliers, customers, and communities to embrace principles that promote strong, integrated communities. By demonstrating our commitment to inclusive planning and engagement, we will encourage others to pursue collaborative solutions that support the wellbeing of both our workforce and the broader community.; ; Overall, our strategy to tackle wellbeing involves fostering a healthy workplace environment and promoting strong ties within and beyond our organisation, ultimately creating a supportive and integrated community."

Pricing

• Price: £149.00 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at theteam@shivom.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.