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Community Brands UK Limited

WisePay

WisePay is a secure online school/college payments service, allowing parents and guardians to make cashless payments to their school or college. WisePay is the complete package for school income management, bookings and parental communication. Facilitating sports, trips and club bookings for schools and colleges.

Features

  • SMS (Text) messaging and email functionality with templates
  • Works across a range of MIS and other partner systems
  • Mobile app with free push notifications and history timeline
  • Financial reports can be generated
  • Various different modules available from trips to shop
  • Works across a range of MIS and other partner systems
  • Online payments module
  • Online Parents Evening Booking System
  • Online school forms and surveys module
  • Can create custom user groups

Benefits

  • Efficient, rapid communication via SMS, email, voice and push notiifcations
  • Improves the safety and security of pupils
  • Proven to reduce unauthorised absences
  • Saves administration time and reduces costs
  • Data can come from a range of partners
  • Send messages immediately or at any future scheduled date/time
  • Full automated integration with all major UK MIS
  • Parents can access WisePay on a browser/download the app
  • Can access data from anywhere on any device

Pricing

£699 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 6 3 2 5 8 1 1 9 6 6 2 6 4

Contact

Community Brands UK Limited Jagrajj Atwal
Telephone: 020 7237 8456
Email: jagrajj.atwal@communitybrands.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Supports the following browsers:
• Internet Explorer 10+
• Microsoft Edge (latest version)
• Firefox (latest version)
• Chrome (latest version)
• Safari (latest version)
System requirements
Browser based

User support

Email or online ticketing support
Email or online ticketing
Support response times
Immediate automated response with confirmation of support case being accepted together with unique reference number.
Follow up support from technician usually within 1 hour and often sooner.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is included without additional cost offering email, telephone and live web chat support during normal UK business hours plus emergency support outside these hours.
Critical - A problem which must be resolved before the end user can continue normal business operations. Response within four (4) working hours of receiving notice of a critical problem being reported.
Serious - A problem which significantly inhibits production but does not prevent operations. Response within within eight (8) working hours of receiving notice of a serious problem being reported.
Moderate - Requirements which do not impede productive use of the Software. Response within seventy two (72) working hours of a moderate problem being reported.
Minor - Cosmetic production problems and general test system problems that do not affect availability of the production system. Response within two (2) working weeks of a minor problem being reported, or if relevant in the next version release. An example of a minor issue, may be an enhancement request or notification of a incorrectly spelt word
Support available to third parties
No

Onboarding and offboarding

Getting started
Support and training is built into the implementation plan for each customer
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Full online help 'microsite'
End-of-contract data extraction
Data is made available to customers at the end of the service contract
End-of-contract process
Customer data is made available to the customer prior to their licence being deactivated at no additional cost

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full access on all devices. Optional mobile app available
Service interface
No
User support accessibility
WCAG 2.1 A
API
No
Customisation available
No

Scaling

Independence of resources
Service is provided via Amazon Web Services with full elastic cloud functionality enabling peaks of usage to be handled smoothly

Analytics

Service usage metrics
Yes
Metrics types
Number of active users reports can be accessed
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
• Encryption of all physical media
• Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can extract their data at any time during live service into a number of formats
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • SQL
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% under AWS no refunds in place
Approach to resilience
We use AWS Dublin data centres with their associated resilience and elastic cloud services. Further information on the AWS resilience can be found on their website.
Outage reporting
Email alerts are sent to affected customers

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Admin user roles are set by the customer who can access additional data and set up users. We nominate specific customer contacts for support access whom we accept cases from.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Dara Security
PCI DSS accreditation date
23/06/2023
What the PCI DSS doesn’t cover
The entire system is covered
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are accredited to ISO/IEC 27001 and follow the policies and processes included within our Information Security Management System. The Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 1. Confidentiality i.e. protection against unauthorised disclosure 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. 1. The Managing Director has approved the Information Security Policy. 2. Overall responsibility for Information Security rests with our Information Security Officer. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
As part of our ISO/IEC 27001 accreditation, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented to ISO/IEC 27001 standard and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
Protective monitoring type
Undisclosed
Protective monitoring approach
Our ISO/IEC 27001 accreditation requires that we employ protective monitoring and this is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they indentify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our incident management process is a key part of our ISO/IEC 27001 accreditation. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Community Brands UK are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:

•people with disabilities
•people of different sexual orientations
•transgendered and transsexual people
•people of different races
•people on the grounds of their sex
•those of faith and of no faith
•in relation to their age
•in relation to their social class or medical condition
•people who work part-time
•those who are married or in a civil partnership
•women who are pregnant, have recently given birth or are breastfeeding.

Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.

Victimisation:

This is not the same as the common meaning of victimisation but is specifically regarding treating someone less favourably because they have complained about or given information about discrimination or harassment, either regarding themselves or someone else.

Pricing

Price
£699 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.