Community Brands UK Limited

WisePay

WisePay is a secure online school/college payments service, allowing parents and guardians to make cashless payments to their school or college. WisePay is the complete package for school income management, bookings and parental communication. Facilitating sports, trips and club bookings for schools and colleges.

Features

• SMS (Text) messaging and email functionality with templates
• Works across a range of MIS and other partner systems
• Mobile app with free push notifications and history timeline
• Financial reports can be generated
• Various different modules available from trips to shop
• Works across a range of MIS and other partner systems
• Online payments module
• Online Parents Evening Booking System
• Online school forms and surveys module
• Can create custom user groups

Benefits

• Efficient, rapid communication via SMS, email, voice and push notiifcations
• Improves the safety and security of pupils
• Proven to reduce unauthorised absences
• Saves administration time and reduces costs
• Data can come from a range of partners
• Send messages immediately or at any future scheduled date/time
• Full automated integration with all major UK MIS
• Parents can access WisePay on a browser/download the app
• Can access data from anywhere on any device

£699 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

856325811966264

Contact

Jagrajj Atwal
020 7237 8456
jagrajj.atwal@communitybrands.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Supports the following browsers:; • Internet Explorer 10+; • Microsoft Edge (latest version); • Firefox (latest version); • Chrome (latest version); • Safari (latest version)
• System requirements: Browser based

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediate automated response with confirmation of support case being accepted together with unique reference number.; Follow up support from technician usually within 1 hour and often sooner.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included without additional cost offering email, telephone and live web chat support during normal UK business hours plus emergency support outside these hours.; Critical - A problem which must be resolved before the end user can continue normal business operations. Response within four (4) working hours of receiving notice of a critical problem being reported.; Serious - A problem which significantly inhibits production but does not prevent operations. Response within within eight (8) working hours of receiving notice of a serious problem being reported.; Moderate - Requirements which do not impede productive use of the Software. Response within seventy two (72) working hours of a moderate problem being reported.; Minor - Cosmetic production problems and general test system problems that do not affect availability of the production system. Response within two (2) working weeks of a minor problem being reported, or if relevant in the next version release. An example of a minor issue, may be an enhancement request or notification of a incorrectly spelt word
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Support and training is built into the implementation plan for each customer
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Full online help 'microsite'
• End-of-contract data extraction: Data is made available to customers at the end of the service contract
• End-of-contract process: Customer data is made available to the customer prior to their licence being deactivated at no additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full access on all devices. Optional mobile app available
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: No
• Customisation available: No

Scaling

• Independence of resources: Service is provided via Amazon Web Services with full elastic cloud functionality enabling peaks of usage to be handled smoothly

Analytics

• Service usage metrics: Yes
• Metrics types: Number of active users reports can be accessed
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: • Encryption of all physical media; • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can extract their data at any time during live service into a number of formats
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • SQL
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% under AWS no refunds in place
• Approach to resilience: We use AWS Dublin data centres with their associated resilience and elastic cloud services. Further information on the AWS resilience can be found on their website.
• Outage reporting: Email alerts are sent to affected customers

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Admin user roles are set by the customer who can access additional data and set up users. We nominate specific customer contacts for support access whom we accept cases from.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Dara Security
• PCI DSS accreditation date: 23/06/2023
• What the PCI DSS doesn’t cover: The entire system is covered
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are accredited to ISO/IEC 27001 and follow the policies and processes included within our Information Security Management System. The Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: 1. Confidentiality i.e. protection against unauthorised disclosure 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. 1. The Managing Director has approved the Information Security Policy. 2. Overall responsibility for Information Security rests with our Information Security Officer. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: As part of our ISO/IEC 27001 accreditation, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented to ISO/IEC 27001 standard and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Our ISO/IEC 27001 accreditation requires that we employ protective monitoring and this is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they indentify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management process is a key part of our ISO/IEC 27001 accreditation. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Community Brands UK are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:; ; •people with disabilities; •people of different sexual orientations; •transgendered and transsexual people; •people of different races; •people on the grounds of their sex; •those of faith and of no faith; •in relation to their age; •in relation to their social class or medical condition; •people who work part-time; •those who are married or in a civil partnership; •women who are pregnant, have recently given birth or are breastfeeding.; ; Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.; ; Victimisation:; ; This is not the same as the common meaning of victimisation but is specifically regarding treating someone less favourably because they have complained about or given information about discrimination or harassment, either regarding themselves or someone else.

Pricing

• Price: £699 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.