PROACT IT UK LIMITED
BlakYaks Microsoft Azure Cloud Managed Services
BlakYaks Microsoft Azure Cloud Managed Services provide virtual members of your team to enable monitoring, management and incident resolution capabilities for Public Cloud environments and for services hosted in Public Cloud environments.
Features
- Incident and Change Statistics
- SLA reports, Response-time SLAs for incidents and changes
- Identified Service Improvement initiatives
- Capacity reports
- Technical observations and recommendations
- A named Service Delivery Manager
- Capacity Management for predictive growth
Benefits
- 24x365 support from our Service Desk
- 24x365 monitoring of your Cloud services
- Self-service portals for support and reporting
- Event Management through continuous monitoring
- Incident Management and resolution
- Problem Management through trend analysis
- Request Fulfilment and Change Management
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
8 5 6 5 9 6 4 5 5 1 4 5 8 8 2
Contact
PROACT IT UK LIMITED
Proact IT UK Sales
Telephone: 01246266300
Email: bids@proact.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
Service scope
- Service constraints
- Normal Service hours are 9.00 hours to 17.00 hours.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email, telephone and online ticketing support are offered. Standard support response times are: P1 (critical) – 30 minutes, 24x7x365. P2 (major) – 1 working hour, 8am-6pm Mon-Fri excluding Bank Holidays. P3 (minor) – 4 working hours, 8am-6pm Mon-Fri excluding Bank Holidays. P4 (general) – 8 working hours, 8am-6pm Mon-Fri excluding Bank Holidays. In reality, the average response time for all cases (P1, 2, 3 & 4) raised to the service desk over the past 12 months is 20 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- A fully managed service, delivered via a UK based 24x7x365 Service Desk by experienced Proact staff. Support includes incident, problem, change, and configuration management, as well as automated monitoring and proactive support. Customers have access to a Service Desk and a customer support portal for notifying and updating incidents, change requests and escalations. Quarterly service reviews are conducted with a named Service Delivery Manager, who provides regular reporting and acts as the main point of contact for the service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,750.00 | £1,750.00 |
| Business architect | £1,750.00 | £1,750.00 |
| Lead business architect | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data architect | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead network architect | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal security architect | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,750.00 | £1,750.00 |
| Senior solution architect | £1,750.00 | £1,750.00 |
| Lead solution architect | £1,750.00 | £1,750.00 |
| Principal solution architect | £1,750.00 | £1,750.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal cyber security monitoring | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Principal cyber security vulnerability management | £1,750.00 | £1,750.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £1,000.00 | £1,500.00 |
| Senior data engineer | £1,000.00 | £1,500.00 |
| Lead data engineer | £1,350.00 | £2,500.00 |
| Head of data engineering | £1,350.00 | £2,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £1,350.00 | £1,350.00 |
| IT service manager | £1,350.00 | £1,350.00 |
| Senior IT service manager | £1,350.00 | £1,350.00 |
| Head of IT service management | £1,500.00 | £1,500.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £600.00 | £600.00 |
| Senior delivery manager | £1,250.00 | £1,250.00 |
| Head of (Agile) delivery management | £1,750.00 | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,250.00 | £1,250.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSi - certificate IS551975
- ISO/IEC 27001 accreditation date
- Saturday 6 November 2010
- What the ISO/IEC 27001 doesn’t cover
- All business processes are covered by the certificate
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- WCS - certificate 7073
- ISO 9001 accreditation date
- Tuesday 2 March 2010
- What the ISO 9001 doesn’t cover
- All business processes are covered by the certificate
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 69dea7e6-f5d2-4a51-90e3-40cc964d48f7
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@proact.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.