Excellence IT (UK) Limited

Microsoft Azure IaaS Services

Excellence IT (UK) Ltd provides specialist implementation, deployment, migration and ongoing support services for Microsoft Azure IaaS. Our public cloud offering includes (but not limited to) Virtual Machines (vm's), Storage, Networking, Compute, Firewall, VPN, Backup & DR. We are a Microsoft Silver Cloud Platform Solutions provider.

Features

• Public & hybrid Cloud Infrastructure Environments
• Azure Backup & Disaster Recovery
• Azure Virtual Private Network security and optimisation
• Microsoft Silver Partner
• Azure SQL and SQL Server
• Azure Alert and Monitoring services
• Microsoft Azure Cloud Support (Infrastructure Only)
• Azure AD

Benefits

• Increased availability - on demand
• Scalability
• Cost efficiencies (only pay for what you use)
• Reduced Capex
• Managed project by Microsoft Accredited Azure Engineers
• ISO 27001 and ISO 9001 accredited
• Enhanced High Availability and Disaster Recovery

£400 to £1,000 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

856866481013615

Contact

Anne Beer
02920887362
anne.beer@excellence-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning service aims to achieve a good understanding of your; public cloud requirements. We will work with you to determine the best infrastructure model to meet your business needs.; Some key elements covered as part of our Azure planning Services:; ; 1. Project scoping; ; 2. Existing technology assessment; ; 3. Cloud readiness assessment; ; 4. User research; ; 5. Azure roadmap/product updates; ; 6. Business change planning
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Excellence IT can provide a full range of services to smooth the way to adopting cloud services. We are there for our clients every step of the way from engagement, to scoping & planning, deployment, training (where applicable) through to support, which includes change management.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Excellence IT measures quality assurance through our Customer Satisfaction process.; Customer feedback, following all work we undertake, is vital in ensuring we provide exceptional levels of service.; As an ISO9001 accredited supplier we pride ourselves on the quality of our solutions, whether it be cloud or any of our other services and solutions.; ; Performance testing of a cloud hosted solution will focus heavily on the networks connecting to the cloud services to ensure their is capacity to deliver the required services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services: Cyber Security end user Training
• Certified security testers: Yes
• Security testing certifications: Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support for cloud hosted services will vary depending on buyer requirements and the nature of the services requiring support. Support is handled by our 24/7 Online Service desk aligned with ITIL Standards. ; ; Please contact Excellence IT directly for additional details.

Service scope

• Service constraints: Our support teams work Monday - Friday.; Any weekend or on-call can be provided but would be charged at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients can log support tickets via our 24/7 Service Desk, which provides full ticket(case) management against SLA's. Clients receive automatic updates on progress, in addition clients can logon and view the status of ongoing tickets.; Support service response time varies between 1 hour and 3 days depending on the severity of the issue and priority of the incident.; Change Requests fall outside of SLA's as these typically require planing to implement, are risk assessed, rollback plans etc. These can sometimes carry additional costs depending on the change itself.; Weekend support services are provided at an additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Excellence IT provide various levels of support based on your organisations requirements. Technical account managers and cloud support engineers are available. Details found in the service definitions

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Kingdom Accreditation Service (UKAS)
• ISO/IEC 27001 accreditation date: 08/07/2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We take Wellbeing of our staff very seriously. In addition to a comfortable and relaxed working environment, we offer access to a wide range of staff benefits aimed at enhancing work life balance and wellbeing

Pricing

• Price: £400 to £1,000 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.