Digital Asset Management

Our service helps clients make sense of Asset Management (AM) information. We provide holistic advisory, software and technical services to support decision-makers in making evidenced and effective AM choices, in an environment of increasing stakeholder expectations, reducing staff levels and fluctuating funding constraints.


  • Planning – optimising investment decisions through integrated planning
  • Advisory – AM policy/plans, information strategy, ISO55001 compliance, technical/diagnostic review
  • Performance – increasing asset availability while minimising maintenance cost
  • Optimising maintenance, repair & operations
  • Valuation – reporting gross/depreciated replacement cost as per HMT requirements
  • Data – options to collect data, using appropriate technology effectively
  • Visualisation – transforming data into powerful information
  • Hosting – secure, reliable, accessible, controlled


  • Assurance, fully transparent, with collaborative behaviours supporting a partnership approach
  • Atkins involvement in developing best practice national/international guidance and processes
  • Domain knowledge across multiple sectors, including transport, utilities, buildings etc
  • End-to-end experience, covering strategic, tactical and operational design and implementation
  • Flexible, highly configurable solutions, with responsive approach to customer needs
  • Holistic advice, cross-cutting expertise avoids silos and maximises potential value
  • Integrated solutions, interoperable/aligned services, resulting in reduced process friction
  • Resource, range of skillsets, level of experience and authority available
  • Sustainability, potential for long-term knowledge transfer resulting in client self-sufficiency


£570 to £2,200 a unit a day

Service documents

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G-Cloud 13

Service ID

8 5 7 1 9 6 7 5 6 6 1 8 1 3 0


Telephone: +44 1372 75 2023


Planning service
How the planning service works
This service will include full support on all planning activities relating to the implementation of cloud hosting and relevant services. Utilising the world-class asset management expertise within the team, the service will assist in activities such as: • Project initiation • Programming works • Requirements capture, definition and prioritisation • Resource management • Defining roles and responsibilities • Setting up risk management and change management processes • Developing a technical review procedure • Capturing and applying lessons learnt Additionally, to ensure the highest standards of implementation are achieved, the service can be tailored to specific client needs, also including the following: • Creation and agreement of a Service Level Agreement (SLA) Contract • Ongoing Helpdesk support • Ongoing Software Maintenance & Upgrades • Service Review Meetings • Additional Consultancy as required.
Planning service works with specific services


Training service provided
How the training service works
Our service provides a range of blended training options to suit implementations of varying size and complexity, and to suit different learning styles. Trainers will spend time understanding and documenting clients’ learning needs and are comfortable designing and delivering messages to all levels in an organisation - whether to senior boardroom audiences or technical and operational staff. Our training service can include the development of e-learning modules where appropriate (as evidenced by our delivery of the Highways Maintenance Efficiency Programme (HMEP) Asset Management Toolkit). We can provide presenter-led workshops for a less formal approach to learning, as well as traditional classroom delivery for more formal courses and certification (as evidenced by our IHE Professional Certificate in Asset Management courses). If required, we offer tailored one-to-one training and “train the trainer” services, as we recognise that some messages may be best delivered by in-house staff. Should a more long-term approach be required, we have the capacity and capability to embed expert members of staff in client teams to enable knowledge transfer. We can offer a mix of all the above services with an evaluation of their effectiveness at the end of the project, if required.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Our service will enable client organisations to migrate to the Cloud (or between Cloud services) in a thorough, effective and timely manner. This offers: • Familiarisation and analysis of existing services (Cloud or other) • Establishing migration requirements (data, systems, timescales, dependencies) • Generating a migration plan and programme (including liaising with stakeholders and users to understand their needs, agreeing and communicating the programme) • Carrying out migration activities, reporting on progress and proactively managing issues • Closing out activities and supporting users through their familiarisation with the new service. The service will include support to work with the client’s Hosting Infrastructure Lead to ensure that the system is installed on the hosting platform and is functioning and accessible to staff who require access for the configuration work. Furthermore, to ensure that the platform meets the required specifications and that any necessary configuration changes can be made, details of the proposed platform will be clarified with the client and arrangements made to allow configuration changes to be completed in a timely manner. Key migration activities include: • Confirming the platform specification • Detailing the required platform configuration changes • Installing and testing server software when the platform configuration changes complete.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
We can provide quality assurance and performance testing of new or existing systems and services. Upon initiation of the service we engage with the client organisation to understand their desired quality standards for every element of the service. We then develop an assurance plan, which documents the proposed assurance activities, identifies all relevant stakeholders and interfaces, and sets out a schedule for performance testing. We have experience of both performing the assurance activities in-house, and of engaging our supply chain to bring on additional expertise or provide an independent review, and can tailor our approach to specific client requirements. Our own team works to robust and proven procedures underpinned by our accredited Business Management System (BMS), which encompasses: • Quality – ISO 9001:2008 • Safety – OHSAS 18001:2007 • Environment – ISO 14001:2004 • Collaborative Business Relationships – BS11000:2010. The service will include establishing an environment that conforms to these standards and is in line with the best practice standards under which the consulting team operate.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
• User management
• Service management
• Helpdesk support

Service scope

Service constraints
Standard UK business hours by default, additional support by agreement.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 working day of receipt during normal business hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Our service provides a range of support options: 1. Standard Support - available during 08:00 – 18:00 hours, Monday to Friday (not English Public Holidays). Incidents may be logged via the web, telephone or email during these times. Incidents may be logged via the web outside of these hours, but they will not be progressed until the next working day. Software fixes will be progressed during these hours, and a release made available in line with the Customer’s agreement. 2. 7 days per week – see Standard Hours, the addition being able to log and receive responses to Incidents during the additional hours. Please note that we operate a Restoration of Service (RoS) approach to support on the additional days e.g. Saturday, Sunday and English public holidays – See below for RoS definition. 3. 24/7 - see 7 days per week, the addition being able to log and receive responses on a 24/7 basis. Restoration of Service (RoS) – during extended hours of support, the aim is to get the Customer operational as soon as possible. Software fixes will not be provided during the additional hours of support. Incidents remain the responsibility of the Technical Support team throughout the lifecycle.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
1 May 2020
What the ISO/IEC 27001 doesn’t cover
A.14.2.4 Restrictions on changes to software packages
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

Atkins is committed to fighting climate change as evidenced through becoming carbon neutral in 2021 as we drive our carbon emissions down to our net zero target by 2030. We have signed up to science based targets to reduce our own emissions through the global Race to Zero initiative.
Our commitment does not stop here, but supporting our clients to meet their environmental reduction targets to. That is why we are staff upskilling our staff to understand the environmental impact of decisions use these as considerations throughout the delivery lifecycle to provide better solutions for our clients. We will work hand in glove with our clients, helping provide awareness of the climate impact of solutions the decisions that could be made such as circular economy opportunities. We will support your transition Net Zero by assessing the impact of portfolio delivery to the built and natural environment to make carbon visible and maximise the value of your assets carbon reduction through your whole life investment.
Covid-19 recovery

Covid-19 recovery

In 2020, the COVID-19 Pandemic had a global impact affecting many sectors and businesses, including those of some of our clients. In response to the resulting levels of client workload, Atkins is supporting the Government’s Levelling Up agenda in line with the wider Social Value targets established across the business.
As a result of the Covid-19, we offer an integrated model for the migration to cloud services, enabling remote working to reduce the need for site visits. We will ensure that data and solutions are accessible to all regardless of physical ability and location. We will provide training and support to adopt new technologies and new ways of working which are tailored to reflect neurodiversity in the workforce.


£570 to £2,200 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.