LASHAN DIGITAL LIMITED

SocialComply

UK social housing providers face an unprecedented regulatory environment. The Building Safety Act, Awaab's Law, RSH consumer standards, and the Social Housing (Regulation) Act 2023 have fundamentally changed compliance expectations.

SocialComply-Social Housing is a proactive, data-driven enterprise compliance platform for managing housing compliance and tenant safety.

Features

• Built for Speed and Agility
• Responsive, modern UI
• Configurable compliance rules, validation logic, expiry calculations, alert thresholds
• Optional AI support, human-in-the-loop by design
• Transparent Data extraction
• Compliance status by stream, active hazards requiring action
• Supports all major landlord compliance streams
• Overview hub, compliance calendar, risk radar, asset health
• Phase tracking, SLA timers, evidence trail, supporting Awaab's Law compliance

Benefits

• Fast to adapt, same day configuration changes
• All compliance data in one place
• Proactive, identifies problems before breaches or regulatory failures
• You decide how much automation you want
• Board Visibility, Executive dashboards, custom reports, executive oversight of compliance
• Simplifies compliance management
• Improved compliance transparency
• Modern lightweight framework enables rapid deployment
• Integrated documentation on APIs
• Chatbot to answer compliance queries

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@lashandigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

857210932731498

Contact

Viswa Gogineni
07842437896
info@lashandigital.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Content Sharing and Collaboration Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: 1. Modern Browser Required – Chrome, Edge, Firefox, or Safari (90+). Internet Explorer not supported. JavaScript and cookies must be enabled. ; 2. Cloud-Hosted Only – UK Azure data residency (UK South). No on-premise deployment. ; 3. HMS Integration Scope – Standard REST API integrations included; custom HMS connectors and historical certificate backlog processing quoted separately. ; 4. AI Services Dependency (optional) – Document extraction powered by third-party AI. ML prediction features provided on best-efforts basis. ; 5. Buyer Responsibilities – Buyer must provide property data for migration, HMS API credentials/documentation, and a designated project lead. SSO setup requires Microsoft Entra ID tenant.
• System requirements:
  • Medium to high spec PCs with 4Gb minimum, 8GB recommended
  • Cloud based solution, requires internet connection

User support

• Email or online ticketing support: Yes
• Support response times: Ticketing platform will be implemented prior to the commencement of Gcloud15 framework. (presently support is via email). ; SLA target: ; • next business day for responses to non-urgent queries, ; • 8 hours for high priority (P1) issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: None to date
• Onsite support: Yes, at extra cost
• Support levels: Remote support for standard product features is provided for within the annual charge. Additional support to customise or configure the product for specific customer requirements is chargeable at standard rates within Lot3 rate card. Support may be provided using onsite, as appropriate, or via onshore or offshore resources.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide a discovery and initial setup service to connect SocialComply to customer's HMS and other relevant data sources using APIs. Initial out of the box dashboards are setup and customer training is provided. Training is also provided in defining and amending SocialComply's rules base and AI adoption model to meet customer's specific needs and allow for autonomous self service going forwards
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Lashan will provide a full data extract of all data stored in a standard CSV format for customers to ingest into a successor system. ; Certificate files (original uploads); Compliance data and audit trail (in CSV format)
• End-of-contract process: SocialComply is licensed on an initial 2 year basis. Customers may terminate the service after the initial term and Lashan will provide a full data extract of all data stored in a standard CSV format for customers to ingest into a successor system. ; Certificate files (original uploads); Compliance data and audit trail (in CSV format)
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design supported, but desktop browser recommended for full functionality (compliance visualisation, data entry).
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Entirely browser based user interface with API support.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None to date
• API: Yes
• What users can and can't do using the API: API vs Manual Access; Available via API:; • Integration with external systems; • Property/Remedial action data sync with HMS; • Compliance status queries; • Webhook event subscriptions; Manual/UI Only:; • User management and RBAC; • Workflow and approval configuration; • Compliance stream setup; • Dashboards and interactive reporting
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Platform is designed to be configurable by customer authorised users for the defined functionality, via rules engine.

Scaling

• Independence of resources: SocialComply applies appropriate deployment models based on organisation size and certificate volumes etc based on customers' demand. Larger organisations or those with high processing requirements are deployed on single-tenant infrastructure with dedicated compute, database, and storage resources, providing complete isolation from other workloads. Smaller organisations are deployed on multi-tenant infrastructure with logical data separation, tenant-level rate limiting, and resource quotas to prevent any single customer's activity impacting others.; All deployments include isolated background job queues for certificate processing, API rate limiting per tenant, and auto-scaling infrastructure responsive to demand spikes. Customers can be migrated to single-tenant as their needs grow.

Analytics

• Service usage metrics: Yes
• Metrics types: SocialComply provides multiple service metrics to enable users to assure the compliance of their housing stock and management processes. Including: ; • Compliance scores by stream and overall; • Certificates processed and expiring; • AI extraction success rate; • Actions raised vs completed; • Active users and API calls
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users may export manually using export tools. API support is also available.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data encryption at rest

Availability and resilience

• Guaranteed availability: We target >99% availability of the platform during normal business operations (9:00 - 17:00 Mon-Fri). Whilst we do not have formal SLAs with customers we are prepared to put these in place under Call Off Contracts so that any non-availability during core hours is recorded and reimbursed at the end of each contract year. Detailed mechanism to be specified in call off contract.
• Approach to resilience: SocialComply is designed for resilience at both infrastructure and application layers. At the datacentre level, the platform is hosted on major public cloud platforms across multiple availability zones with independent power, networking, and cooling, providing automatic failover. Data is stored with zone/geo redundant replication and backups, protected by the cloud provider security.; At the application layer, SocialComply uses a stateless architecture with auto-scaling, load balancing, and no single point of failure. Circuit breaker patterns protect against cascading failures from external dependencies.
• Outage reporting: Where outages or service degradation happens, we raise email alerts to customers with follow up calls as necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC principles followed
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: In compliance with Software Security Code of Practice, Lashan Director Viswa Gogineni is the named Senior Responsible Owner (SRO) accountable for ensuring the principles of the Software Security Code of Practice are followed.
• Information security policies and processes: Cyber Essentials Plus is externally audited – demonstrates verified security controls; Meets government requirement for contracts handling personal data; Azure's ISO 27001 certification covers infrastructure layer; Documented policies show mature security governance.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management processes use Infrastructure as Code to ensure all service components are fully defined, version‑controlled, and traceable throughout their lifetime. Infrastructure, application configurations, and environment templates are all maintained in repositories with complete version histories and audit trails, enabling consistent tracking and rollback when required.; Changes are categorised by risk—standard, normal, or emergency—and each undergoes impact assessment, technical review, and appropriate approval. Security implications are evaluated during the request and review stages, ensuring risks, dependencies, and mitigation steps are fully understood before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process covers cloud infrastructure, container environments, application code and third‑party dependencies. We assess threats through continuous automated scanning—including image, dependency, static code, dynamic application and infrastructure scanning—as well as secret detection. Penetration testing is performed periodically with retesting of critical issues. Patches are deployed based on severity: critical issues within 24–72 hours, high within 14–30 days, medium within 30–60 days and low in the next scheduled release. Threat intelligence comes from government advisories, vulnerability databases, cloud provider bulletins and dependency ecosystem notifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring identifies potential compromises through continuous detection of authentication anomalies, authorisation violations, API abuse, application attacks, infrastructure threats, and configuration drift. Automated alerting runs at all times, with daily and weekly security reviews and periodic threat hunting to spot emerging risks. When a potential compromise is found, alerts are categorised by severity and responded to via escalation, incident tracking, forensic log preservation, and customer notification. Response times are within 4 hours for critical incidents, 8 hours for high, next business day for medium, and weekly for low.
• Incident management type: Supplier-defined controls
• Incident management approach: Presently there is no ticketing system in place but one will be implemented in advance of the Framework Commencement date. Presently support is via email. ; SLA target: ; • next business day for responses to non-urgent queries, ; • 8 hours for high priority (P1) issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Limited usage of the system, for example one compliance stream with 1 or 2 certificate types, time limited to 1 month. The initial discovery setup costs will be chargeable in line with Lot3 ratecard.
• Link to free trial: N/A

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 9%
• Between £2,500,001 and £5,000,000: 12%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 99d20cb5-ac4e-4731-853c-29fd3d368234
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 731c307b-0503-4076-b116-5bd9e98ddfea
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@lashandigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.