Interlinx Systems

Interlinx

Interlinx uses current standards and machine learning to optimize and simplify imaging, lab, and pathology data movement and interoperability.

Features

• Foreign Exam Management (Image Aware)
• Master Patient Index (Patient Aware)
• Report Repository
• XDS Registry, Repository or Consumer
• Command Center  - Interactive network diagram
• Relevancy engine (ML based)
• DICOM, HL7, FHIR and Rest services
• Data migration and verification
• Digital Pathology
• Lab results

Benefits

• Interlinx ensures that where images go, reports follow.

£15,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@interlinx.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

857282871824799

Contact

JOHN ADZIOVSKY
14167072399
john@interlinx.io

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No constraints. The system can be deployed in any cloud or on premises.
• System requirements:
  • On premise Virtual Linux Virtual Machine
  • Connectivity to Interlinx Cloud (HTTP/HTTPs)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: S1 - Urgent ; Response within 1 hour on a 24/7 basis ; Resolved within 2 business days ; ; S2 - Important ; Response within 2 hours during Business Hours; Resolved within 4 business days ; ; S3 - Routine ; Response within 1 business day ; Resolved within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24/7 Support is included in our subscription pricing. This includes access to our support team for all Interlinx related infrastructure and application support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: When a user purchases Interlinx they will be assigned an Interlinx project manager and technical resource. These resources will conduct requirements gathering workshops with the customer and create documentation outlining how Interlinx will be installed and configured. Interlinx team will then take the site through UAT and into production. Users from the customer can opt to be trained in different levels to administer / configure the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of contract users can opt for a flat tile dump of data from the solution or opt for a migration, depending on the type of data, to a new system.
• End-of-contract process: TBD

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application is designed to work on tablets. It contains all features and is optimised for smaller screens.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Interlinx has many API's that can be used. the usage of these and configuration depends on the API. All configuration for API's is exposed in the Interlinx UI for admins to configure and administer.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Interlinx is highly customisable. This can be done by trained "super users" within an organisation or by the Interlinx implementation engineers. All customisation are done using the Interlinx UI, no back end configurations are required.

Scaling

• Independence of resources: Interlinx is deployed using container technology. This technology allows for services to be auto scaled as and when required. If the system is experiencing high demand it will auto scale to ensure no impact to users.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards are part of the Interlinx solution and allow users to create / filter graphs and charts to show usage of the system depending on what information the user wants to see.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Depending on the type of data it can be exported to CSV using the application or migrated using the Interlinx integrated migration service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • DICOM
  • HL7
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DICOM
  • HL7
  • FHIR
  • REST

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Up time is 99.999% ; ; SLA:; ; S1 - Urgent ; ; User cannot perform basic functions (e.g., search); financial or patient care negatively impacted; no workaround available.; ; Response within 1 hour on a 24/7 basis ; Resolved within 2 business days ; ; S2 - Important ; ; User can perform basic functions; some features are unavailable, or loss of effectiveness and efficiency is evident; temporary workarounds are available ; ; Response within 2 hours during Business Hours; Resolved within 4 business days ; ; S3 - Routine ; ; User can perform materially all functions; minor inefficiencies, loss of effectiveness, or opportunity for improvement is evident ; ; Response within 1 business day ; Resolved within 5 business days
• Approach to resilience: Available on request
• Outage reporting: Email alerts to registered users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access restrictions are handled using "user roles" a group of users are assigned a role that determines what areas of the application they can access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Currently implementing ISO 27001 (due Q2 2024)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Interlinx is in process of obtaining ISO: 27001. Due for certification Q2 2024

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Interlinx follows ISO: 27001 practices. ; ; Change management can be defined on a customer by customer basis.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All Interlinx software is scanned by third party providers for potential threats. These identified issues are resolved within given SLA's based on priority.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: TBC
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are managed by our information security team. Indicents can be reports via email or on our service desk. Our management approach is in line with ISO 27001 standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Interlinx is an equal opportunity employer. We strive for equality in the workplace.

Pricing

• Price: £15,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The complete Interlinx platform is available for trial. The trial period can be discussed.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john@interlinx.io. Tell them what format you need. It will help if you say what assistive technology you use.