Savant Limited

LabelCyte

LabelCyte enables you to create SEC barcode labels and to automatically create unique, sequential ISBT128 compliant donation number barcodes. LabelCyte works with both Zebra and Brady label printers, and can generate barcodes in: Linear, 2D (data matrix) or QR barcode formats.

Features

• Creates SEC barcode labels.
• Automatically creates unique, sequential ISBT128 compliant donation number barcodes.
• Manages donation and product information.
• Ensures the highest levels of accuracy, safety, and efficiency.
• Users have full control of reference data and label design.

Benefits

• Improve accuracy, efficiency and safety of medical and scientific industries.
• Improved tracking of other human tissues in storage.
• Improved tracking of stem cells and blood in storage.
• Works with both Zebra and Brady label printers.
• Generates barcodes in: Linear, 2D (data matrix).
• Generates barcodes in: QR barcode formats.

£3,650.00 to £6,800.00 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel.wood@savant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

857381581976168

Contact

Rachel Wood
01524 784400
rachel.wood@savant.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no service constraints, however there are recommended hardware requirements.
• System requirements:
  • PC/Processor - Windows OS:1.6GHz or faster, 2-core. 2GHz or greater.
  • Memory - Windows OS: 4GB RAM; 2GB RAM (32-bit).
  • Hard Disk - Windows OS: 1GB available disk space.
  • Display - Windows OS: 1280 x 768 screen resolution.
  • Operating system - Windows OS:Minimum Windows10, Windows Server 2019.
  • Browser - Microsoft Edge, Safari, Chrome or Firefox.
  • .NET version - Windows OS: .NET 3.1.1 or higher.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Free email support within UK working hours (from Monday to Friday from 9.00 am - 5.00 pm – excluding English Bank Holidays) response within 72 business hours. Other support options can be arranged.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All levels of support can be provided. Free email support within UK working hours (from Monday to Friday from 9.00 am - 5.00 pm – excluding English Bank Holidays) response within 72 business hours. Other support options can be arranged. UK based: Training is £950.00 (plus VAT) for a one-day training course (excludes expenses). Training outside of the UK can be arranged if needed via Teams or equivalent. Further support can be provided once we have details of what that entails.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Whilst demonstrations of the software will be carried out free of charge, once purchased, initial training is not included in the price. It is expected that a day’s training should be sufficient for users to understand the functionality around using the software. ; UK based: Training is £950.00 (plus VAT) for a one-day training course (excludes expenses). Training outside of the UK can be arranged if needed via Teams or equivalent. ; Additional support can be provided to create reference data at the above daily rate.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This will reside on the customers database, therefore remains with them.
• End-of-contract process: The software will no longer continue to work/function.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The web-based version of the software can be used on devices other than a PC, however users would have to ensure that devices had connectivity to a printer.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Reference data can be created and customised.

Scaling

• Independence of resources: It would depend how the customer wishes to deploy the service. As LabelCyte is a web-based service it can be scaled-up in various ways. These can be discussed directly with the customer.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User's data resides on their own database. If they wish to extract their data we can provide this as a service by one of our technical team.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Can be discussed directly with customers.
• Approach to resilience: Available on request.
• Outage reporting: No.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: LabelCyte has different access levels depending on the permission of a particular user.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 29/01/2012
• What the ISO/IEC 27001 doesn’t cover: No aspect of the service is not covered by our ISO/IEC 27001 certification or the ISO/IEC 27001 of our hosting provider.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Savant's Improvements Manager reports to the Managing Director and is responsible for ensuring our Information Security policies are adhered to. Savant Ltd has an Information Security Procedure, which must be followed by all staff. The Procedure covers identifying interested parties and defining their interest, identifying information assets and categorising them, grouping information assets into information classes, identifying asset owners and assessing the class value. Risk are identified against each information asset, risks are linked to the ISMS controls; the likelihood of the risk occurring and the asses class risk of compromise are identified and the risk acceptance criteria assessed. Treatment Plans are defined by an asset class, the procedure for the execution of the treatment plan is defined and the procedures for re-assessing the risk score are documented. Regular internal audits ensure that the procedures are followed. Staff are encouraged to promptly report any suspected security breaches.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All services are subject to Savants configuration and change management procedures. Each service has a specific procedure defining the steps to be taken to release a new version. These procedures cover requirement specifications for all proposed changes, test scripts for all proposed changes, testing procedures to include regression testing, release schedule, customer liaison and the production and issue of release notes. All bugs are recorded in our HELIX system from initially being reported through to the update of the software and release to the customer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Savant continually assess vulnerabilities to ensure that our hosting services provide the highest levels of vulnerability management. We maintain awareness of vulnerabilities that might affect our software services and regularly test/audit our software services to ensure any potential vulnerabilities are identified and corrected promptly.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Savant carries out daily checks on its server to identify any potential compromises. We also have email alerts set up to notify staff of any compromises. In the event of a potential compromise being identified we will immediately lock-down the server affected and inform any affected customers. We aim to respond to any such incidents as quickly as possible and in any event within one hour during normal working hours. Outside of normal working hours, our hosting provider would take action on our behalf.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Savant has a Business Continuity Plan that identifies our critical services and the actions to be taken in the event of an incident. Savant uses a hosted Business Continuity software service to store and maintain its Business Continuity data and plans. Processors are defined to be followed in the event of a specific incident. There is a defined process for users to report incidents using the business continuity software enabling text messages to be sent to the Incident Management Team. All details of an incident are recorded and an Incident Management report produced by the software recording all actions taken.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Improving staff wellbeing involves addressing various aspects of their work environment, workload, and personal needs. ; ; Our strategies have included:; ; Promoting Work-Life Balance: Encourage employees to maintain a healthy balance between work and personal life by setting clear boundaries around working hours, providing flexible scheduling options when possible.; Provide Mental Health Support: We offer access to mental health resources such as our well being team, private health care and mental health awareness training. ; Manage Workload and Expectations: We ensure that workloads are manageable by prioritising tasks, and providing adequate resources and support. Encourage delegation and teamwork to prevent burnout.; Promote Physical Health: As well as organising weekly Pilates sessions, we also encourage regular breaks.; Offer Work-Related Resources and Training: Provide training and development opportunities to help employees enhance their skills, feel more confident in their roles, and advance their careers. ; Seek Feedback and Adapt: Feedback from employees through surveys and one-on-one meetings assesses staff needs and identifies areas for improvement.; Monitor and Measure Progress: Track key metrics related to staff wellbeing, such as employee satisfaction, turnover rates and absenteeism in order to make informed decisions about future strategies.; By implementing these strategies we have created a culture that prioritises staff wellbeing, where employees feel supported, engaged, and motivated to perform their best.

Pricing

• Price: £3,650.00 to £6,800.00 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rachel.wood@savant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.