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Ultima Business Solutions Ltd

Ultima Quest On Demand

Quest On Demand is a secure, Azure-hosted SaaS management platform to help IT teams, partners and MSPs move faster, tighten security and control hybrid Office 365 environments. Migrate, manage, report, secure and recover hybrid AD and Office 365 workloads across tenants from a single dashboard.

Features

  • Migration
  • Audit
  • Recovery
  • Office 365
  • License Management
  • Group Management
  • Teams Management

Benefits

  • Merge or consolidate Office 365 mail accounts and data
  • Granular backup and recovery of Office 365 and Azure AD
  • Ensure the optimum license quantity to support the business
  • Audit all changes made across Office 365 and Azure AD
  • Control chaos of Office 365, Azure AD and hybrid AD
  • Assess, plan and execute migrations with ease to avoid issues
  • Accelerate migration; track progress with real-time visibility

Pricing

£4.38 to £29.76 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 7 7 0 3 1 2 0 0 8 4 9 1 7

Contact

Ultima Business Solutions Ltd Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Product helps you to manage office 365 environments.
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Office 365
  • Azure

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We publish our level of conformance to “Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act on our website https://www.quest.com/legal/section-508.aspx
Onsite support
Onsite support
Support levels
Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
Support available to third parties
Yes

Onboarding and offboarding

Getting started
N/A
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Requests for data extraction should be communicated to Quest for review.
End-of-contract process
As per GDPR guidelines, we notify customers prior to 90 days then proceed to delete all customer data after 90 days of the subscription ending if no action is taken on the customers end. We maintain an audit of these actions

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
The majority of these services are delivered via Microsoft Azure cloud services. The exception being the user interface, which is delivered using Amazon Web Services CDN network
Accessibility standards
WCAG 2.1 A
Accessibility testing
DIB + CBAS provide both the Sign-in and Sign-up On Demand
API
No
Customisation available
No

Scaling

Independence of resources
Additional resource are automatically added depending on the demand

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Quest

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Customer data is protected through the Azure built in data at rest server-side encryption mechanism. It uses the strongest FIPS 140-2 approved block cipher available. Advanced Encryption standard (AES) algorithm, with a 256-bit key.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
UI, PoweShell. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Not applicable
Data protection within supplier network
Other
Other protection within supplier network
Not applicable

Availability and resilience

Guaranteed availability
Given our usage of Microsoft Azure and the high availability measures in place, it's extremely rare for the application to be unavailable. We strive for 99.9% uptime. Status on maintenance and downtime can be found here: https://status.quest-on-demand.com/
Approach to resilience
As part of the ISO 27001 certification
Outage reporting
We have release\maintenance Windows twice per week on Tuesdays and Thursdays at 16:00 UTC which the customer can subscribe to for updates.  We usually don’t require downtime but either way, the website is updated 2 weeks prior to the maintenance if downtime is necessary. https://status.quest-on-demand.com/

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
As part of our ISO requirements, we maintain a Production Access Clearance (PAC) list that is used for the Production Access Approval process, which is used when determining whether qualified and entitled individuals can obtain access to production resources.
Access restrictions in management interfaces and support channels
Privileged access is controlled through the On Demand access process and monitoring/review of activities
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Quest employs a least privileged model where employees are only granted the permissions that are necessary to perform their work tasks.  Elevated privileges are granted temporarily through a privileged access group model, where the access must first be approved, and its use is audited until it is automatically revoked.
Multi-factor authentication is employed to ensure secure access to business sensitive data.

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
23/08/2022
What the ISO/IEC 27001 doesn’t cover
All services within scope of this offering are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Quest hold ISO27017 and ISO27018

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
https://www.quest.com/docs/information-security-policy-legal-131273.pdf

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Formal, secure Software Development Life-Cycle (SDLC) processes are in place that have been approved by management, communicated to appropriate constituents. These processes include change management and are reviewed and maintained regularly. Dev and Ops Teams are trained to properly configure an Approved Configuration for the Cloud environment (Virtual Networks, NSG, WAF). Benchmarks published by the CIS are followed as baselines and non-compliance is detected by leveraging built-in Azure or AWS tools as well as custom scripts. The deployment process follows a strict Change Management process where all changes are identified, reviewed and approved by the Dev and Ops teams.​
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Monthly Vulnerability scans are performed internally. During the yearly Third-Party penetration testing exercise outsourced scans are also performed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The On Demand solution leverages Azure PaaS infrastructure. Monitoring of that infrastructure is dynamic. For the Quest environment, Quest IS has a defense in depth approach including Patch Management, vulnerability scanning, SIEM solution, Email scanning, IDS/IPS.

The On Demand solution is protected through leveraging a multi-layer approach at the Azure environment and Application layers.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Fighting climate change

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

Covid-19 recovery

Covid-19 recovery

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

Tackling economic inequality

Tackling economic inequality

Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

Equal opportunity

Equal opportunity

Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

Price
£4.38 to £29.76 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Quest provides a limited 30 day Trial version of the product allowing you to migrate and manage your office 365 environment.
Link to free trial
https://www.quest.com/signup/114290/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.