Ultima Quest On Demand
Quest On Demand is a secure, Azure-hosted SaaS management platform to help IT teams, partners and MSPs move faster, tighten security and control hybrid Office 365 environments. Migrate, manage, report, secure and recover hybrid AD and Office 365 workloads across tenants from a single dashboard.
Features
- Migration
- Audit
- Recovery
- Office 365
- License Management
- Group Management
- Teams Management
Benefits
- Merge or consolidate Office 365 mail accounts and data
- Granular backup and recovery of Office 365 and Azure AD
- Ensure the optimum license quantity to support the business
- Audit all changes made across Office 365 and Azure AD
- Control chaos of Office 365, Azure AD and hybrid AD
- Assess, plan and execute migrations with ease to avoid issues
- Accelerate migration; track progress with real-time visibility
Pricing
£4.38 to £29.76 a user
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 5 7 7 0 3 1 2 0 0 8 4 9 1 7
Contact
Ultima Business Solutions Ltd
Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Product helps you to manage office 365 environments.
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Office 365
- Azure
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- We publish our level of conformance to “Electronic and Information Accessibility Standards” defined by Section 508 of the Rehabilitation Act on our website https://www.quest.com/legal/section-508.aspx
- Onsite support
- Onsite support
- Support levels
- Please refer to the Quest Support services document https://support.quest.com/essentials/support-offerings
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- N/A
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Requests for data extraction should be communicated to Quest for review.
- End-of-contract process
- As per GDPR guidelines, we notify customers prior to 90 days then proceed to delete all customer data after 90 days of the subscription ending if no action is taken on the customers end. We maintain an audit of these actions
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
-
- Linux or Unix
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 A
- Description of service interface
- The majority of these services are delivered via Microsoft Azure cloud services. The exception being the user interface, which is delivered using Amazon Web Services CDN network
- Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- DIB + CBAS provide both the Sign-in and Sign-up On Demand
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Additional resource are automatically added depending on the demand
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Quest
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Customer data is protected through the Azure built in data at rest server-side encryption mechanism. It uses the strongest FIPS 140-2 approved block cipher available. Advanced Encryption standard (AES) algorithm, with a 256-bit key.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- UI, PoweShell. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported. Some capabilities exist depending on the specific product of the On Demand solution to view historical data. For example, for the On Demand Migration product, information about past migrations is available and Audit logs can be exported
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Not applicable
- Data protection within supplier network
- Other
- Other protection within supplier network
- Not applicable
Availability and resilience
- Guaranteed availability
- Given our usage of Microsoft Azure and the high availability measures in place, it's extremely rare for the application to be unavailable. We strive for 99.9% uptime. Status on maintenance and downtime can be found here: https://status.quest-on-demand.com/
- Approach to resilience
- As part of the ISO 27001 certification
- Outage reporting
- We have release\maintenance Windows twice per week on Tuesdays and Thursdays at 16:00 UTC which the customer can subscribe to for updates. We usually don’t require downtime but either way, the website is updated 2 weeks prior to the maintenance if downtime is necessary. https://status.quest-on-demand.com/
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- As part of our ISO requirements, we maintain a Production Access Clearance (PAC) list that is used for the Production Access Approval process, which is used when determining whether qualified and entitled individuals can obtain access to production resources.
- Access restrictions in management interfaces and support channels
- Privileged access is controlled through the On Demand access process and monitoring/review of activities
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Other
- Description of management access authentication
-
Quest employs a least privileged model where employees are only granted the permissions that are necessary to perform their work tasks. Elevated privileges are granted temporarily through a privileged access group model, where the access must first be approved, and its use is audited until it is automatically revoked.
Multi-factor authentication is employed to ensure secure access to business sensitive data.
Audit information for users
- Access to user activity audit information
- Users receive audit information on a regular basis
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Lloyd's Register
- ISO/IEC 27001 accreditation date
- 23/08/2022
- What the ISO/IEC 27001 doesn’t cover
- All services within scope of this offering are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Quest hold ISO27017 and ISO27018
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- https://www.quest.com/docs/information-security-policy-legal-131273.pdf
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Formal, secure Software Development Life-Cycle (SDLC) processes are in place that have been approved by management, communicated to appropriate constituents. These processes include change management and are reviewed and maintained regularly. Dev and Ops Teams are trained to properly configure an Approved Configuration for the Cloud environment (Virtual Networks, NSG, WAF). Benchmarks published by the CIS are followed as baselines and non-compliance is detected by leveraging built-in Azure or AWS tools as well as custom scripts. The deployment process follows a strict Change Management process where all changes are identified, reviewed and approved by the Dev and Ops teams.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Monthly Vulnerability scans are performed internally. During the yearly Third-Party penetration testing exercise outsourced scans are also performed.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
The On Demand solution leverages Azure PaaS infrastructure. Monitoring of that infrastructure is dynamic. For the Quest environment, Quest IS has a defense in depth approach including Patch Management, vulnerability scanning, SIEM solution, Email scanning, IDS/IPS.
The On Demand solution is protected through leveraging a multi-layer approach at the Azure environment and Application layers. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- For its On Demand solution, Quest has established a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. As well, in accordance with international privacy laws, Quest has established a Security Breach Notice process.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Fighting climate change
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.Covid-19 recovery
Covid-19 recovery
Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.Tackling economic inequality
Tackling economic inequality
Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.Equal opportunity
Equal opportunity
Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.
Pricing
- Price
- £4.38 to £29.76 a user
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Quest provides a limited 30 day Trial version of the product allowing you to migrate and manage your office 365 environment.
- Link to free trial
- https://www.quest.com/signup/114290/