MARK43 UK LIMITED

Mark43 Command and Control (C&C)

Mark43 Command and Control (C&C) is a cloud-native dispatch system used nationwide as primary and alternate CAD. Built for responders and dispatchers, it’s intuitive, configurable, continuously improved through customer feedback, accessible anywhere via AWS, resilient during disasters, and supports secure single and multi-agency PSAP operations.

Features

• Cloud-based, hardware-agnostic in-station and mobile field reporting.
• Seamless integration with RMS and other modules.
• Configurable permissions and roles for individual users and records.
• Investigative Cases & Stat Reporting.
• Advanced fuzzy multi-input search for fast, easy data discovery.
• Open Restful API for Third-Party Connections.
• Adaptable fields and report templates to suit agency workflow.
• Secure, redundant cloud data hosting infrastructure provided by AWS GovCloud.
• Expanding platform with included, seamless product updates and upgrades.
• Intuitive report writing with built-in error detection and in-app notifications.

Benefits

• Access to real-time data provides enhanced situational awareness.
• Data security and redundancy provided by AWS cloud infrastructure.
• Access a connected ecosystem of police technologies through open API.
• Reduced resource allocation to IT maintenance of legacy systems.
• Future-proof software solutions supported by cloud-based infrastructure.
• Time savings for patrol officers attributable to efficient reporting workflow.
• Agency budget and expense predictability due to SaaS pricing model.
• System configurability promotes adaptability to new laws and regulations.
• Secure, redundant data protection delivered through scalable AWS cloud infrastructure.
• Future-proof, cloud-based software designed for long-term scalability and growth.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at RFP@mark43.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

857717150450956

Contact

Kate Bloom
2126519154
RFP@mark43.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
  • Police
  • Defence
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Mark43 is delivered as a cloud-hosted SaaS platform and is not available for on-premises deployment, requiring alignment with applicable cloud policies. The platform is highly configurable but does not allow custom source-code modifications, supporting stability, security, and consistent updates. Mark43 offers open APIs and supports integration with third-party and legacy systems, though scope and timelines depend on external vendor readiness. Reliable network connectivity is required, and low-connectivity agencies may need added infrastructure. Implementation includes training and change management, supported through structured onboarding and training resources.
• System requirements:
  • Accessible via a modern web browser.
  • Compatible with commonly used computing and mobile devices.
  • Operates without specialized or proprietary client hardware.
  • Requires modern x64 workstation processors.
  • Minimum 8 GB RAM per workstation.
  • Requires 1920 × 1080 display resolution for workstations.
  • Minimum 25 GB available local storage.
  • Network interface supporting standard internet connectivity.
  • Requires sufficient bandwidth to support concurrent users.
  • Supports iOS and Android devices.

User support

• Email or online ticketing support: Yes
• Support response times: Mark43 offers tiered support response times aligned to incident severity. For Priority 1 (critical) incidents, we provide a standard first response within one hour, 24×7, including weekends. For lower-priority incidents, first response times range from two to eight business hours during defined support hours. While formal resolution SLAs are not specified, Mark43 operates against established resolution objectives for UK customers, with targets adjusted based on incident priority and applicable support coverage.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: All customers receive the same level of support, with the option to add a technical account manager for an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Mark43 supports successful onboarding through a comprehensive implementation, training, and support program across the full partnership lifecycle. Implementations typically span 12–18 months, depending on scope, data migration, integrations, and user volume, with flexible packages tailored to each agency.; Our implementation methodology follows Project Management Institute standards and includes eight structured phases: preparation and planning, application setup, interfaces, data migration, enablement, testing, training, and launch with post go-live support. Prior to kickoff, agencies designate key stakeholders including executive, technical, training, and project leadership to ensure alignment and readiness.; Training is delivered through a role-based, three-phased assessment, preparation, and training approach. Mark43 provides both onsite and remote options using either a train-the-trainer model or direct end-user instruction. Courses are hands-on and scenario-based and cover report writing, investigations, property and evidence management, custody, case and warrants management, analytics, and system administration. Training occurs in a secure, agency-specific environment and is reinforced through user documentation, a self-service Help Centre, and Mark43 Academy eLearning.; Following launch, Mark43 provides 24/7/365 customer support, regular customer experience check-ins, ongoing system updates, and dedicated account management to ensure long-term success and continuity.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon termination of the Agreement for any reason, Mark43 provides transition support to assist forces during offboarding. This support is delivered in a structured and cooperative manner to support continuity and data portability. Mark43’s experience supporting over 300 agencies across the UK and US provides confidence in managing transitions responsibly and professionally.
• End-of-contract process: Preparation for transition will begin with the Subscriber providing a cutoff date, at which time all existing user accounts will be terminated. Mark43 will provide the Subscriber with a single transition account granting access to a web-based storage platform for retrieving Subscriber documents and records; this account will be available for thirty days prior to the cutoff date. All RMS reports will be recreated as searchable PDF files, and all archived files will be accessible via the internet on the cutoff date. Following the cutoff, Mark43 will maintain Subscriber data within RMS for up to one year and retain PDF archives for up to two years. Mark43 will address any issues it determines to be the result of RMS or export errors for a period of six months after the cutoff date. No earlier than one year after the cutoff date, Mark43 will delete Subscriber data from its online systems, and within six months following such deletion, all Subscriber data will be erased from backups. Notwithstanding the foregoing, Mark43 reserves the right to retain Subscriber data within audit logs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Mark43 is a cloud-native, web-based system accessed via standard HTTPS requests. Agencies can adjust settings, reports, and user access, manage document outputs, and control what information is visible. The Mark43 API is based on REST principles and provides a set of endpoints with secure API token authentication using the standard HTTP Basic Authorisation Header. Mark43 provides a robust and configurable role-based access control system with audit logging and user activity tracking. Support and guidance are available through the Mark43 Help Centre, which provides hundreds of knowledge articles and tools.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Mark43 conducts user testing across our RMS, mobile native applications, and case and custody applications with all user groups who rely on our products to perform their duties. Testing is carried out early and throughout development, across all devices users will operate, to identify and address accessibility concerns upfront. Prior to going live with each customer, our standard procedure includes a user acceptance testing period to confirm that the solution meets the agency’s accessibility standards.
• API: Yes
• What users can and can't do using the API: The Mark43 API is a RESTful interface that enables authorized users to securely access Mark43 platform data and manage select configurations for third-party integrations. Once granted API access, users authenticate with the API using an Access Key (API token) and submitting requests using standard HTTP methods (GET, POST, PUT, DELETE) with JSON payloads.; ; Through the API, users can retrieve associated records, department user profiles, and cases updated within a specified date and time range. Department user endpoints support retrieving all users within a department, individual users by Mark43 ID, or multiple users by ID. The API also supports creating or updating user records via upsert endpoints, including disabling users and assigning or removing roles when using the appropriate endpoints.; ; Detailed model documentation, endpoint references, and API specifications are available at https://developers.mark43.com and https://developers.mark43.com/v2/.; ; Limitations: Certain changes, such as updating a user’s email address, cannot be made through the API. Some endpoints are deprecated and offer reduced functionality. API usage is subject to authentication and access controls, rate limits, and payload size restrictions, and not all customers have access to all endpoints.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Mark43 allows agencies to adjust settings, reports, and user access to support their operations. Users can manage document outputs, control what information is visible, and apply permissions to limit access to certain functions. Agencies can add custom fields, set up rules around fields—including conditional and mandatory field requirements based on agency-defined criteria—and build automated workflows to support operational needs.; The system provides tools to view and organize information in ways that support daily work. All adjustments are made directly within the system using standard user controls, without requiring technical expertise.

Scaling

• Independence of resources: Mark43 is a leading cloud-native public safety platform built on AWS and designed for multi-tenant scale. We isolate and protect customer workloads using Kubernetes with automatic horizontal and vertical scaling, ensuring capacity dynamically adjusts to demand without contention between users. Traffic is distributed via highly available AWS load balancing across multiple Availability Zones. We pair this with proactive, next-generation observability to continuously monitor performance and capacity, allowing us to detect and mitigate resource pressure before it impacts users.

Analytics

• Service usage metrics: Yes
• Metrics types: Mark43 uses the New Relic intelligence platform for digital performance monitoring and management. As part of the proposed solution, Mark43 can provide a web page reporting Mark43 response times.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: In addition to encryption of underlying physical media, all customer and sensitive data at rest is encrypted at the storage and service layer within AWS using strong, industry-standard cryptography. Encryption keys are centrally managed using AWS Key Management Service (KMS), with access restricted through role-based access controls, logging, and continuous monitoring.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: In application via front-end functionality such as advanced search exports and analytics exports. Users can also export via third party applications integrations with Mark43 Platform via public API, database views, and data lake views.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Mark43 provides availability commitments for the Mark43 RMS Application under its Service Level Agreement. Following Go Live, Mark43 will use commercially reasonable efforts to achieve a Monthly Uptime Percentage of at least 99.9%. Monthly uptime is calculated by subtracting the percentage of minutes of Downtime from one hundred percent (100%). Downtime excludes Scheduled Maintenance, events outside Mark43’s reasonable control, and issues caused by Subscriber systems or third-party services.; If the 99.9% uptime commitment is not met in a given month due to Downtime, the Subscriber may be eligible for service credits. Service credits are calculated based on the amount paid for the RMS Application during the period in which Downtime exceeded the allowable threshold and are capped at twenty-five percent (25%) of one month’s RMS subscription fee. Requests for service credits must be submitted in writing within fifteen (15) days after the end of the applicable month. To the extent legally permitted, service credits are the Subscriber’s sole and exclusive remedy for failure to meet the uptime commitment.
• Approach to resilience: Available upon request.
• Outage reporting: Mark43 reports service outages through multiple communication channels. For high severity issues, Mark43 posts updates to its status page as soon as it is notified of an issue and continues to provide updates at regular intervals until resolution. Subscribers also receive email notifications regarding status changes and issue resolution through the associated support ticket. The Support Services documentation does not describe an API for outage reporting or notifications.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Through our Background Check Policy, we require commercial criminal backgrounds screens of all employees and contractors prior to starting work with Mark43. Additionally, employees that are granted client production database access typically undergo additional client background screens through Triple I or NICS, or similar, at the direction of the client.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: In addition to ISO/IEC 27001, our security governance aligns with SOC 2 (Trust Services Criteria), NIST SP 800-53, CJIS Security Policy requirements, and applicable GovRAMP/FedRAMP High control baselines, supporting a risk-based, cloud-native security governance framework.
• Information security policies and processes: Mark43 maintains a formal information security governance framework aligned with ISO/IEC 27001. Security oversight is led by a senior executive with organisation-wide responsibility for service security, supported by defined roles across engineering, operations, and compliance functions.; ; Mark43 maintains documented information security policies and procedures covering secure development, access control, change management, incident response, vendor risk management, and data protection. Policies are approved by senior management, reviewed on a regular basis, and communicated to employees and contractors through mandatory training and onboarding processes.; ; Compliance with security policies is enforced through technical controls, including role-based access control, multi-factor authentication, change approval workflows, and logging and monitoring. Adherence is further validated through internal reviews, third-party assessments, and independent audits against recognised standards.; Security risks, incidents, and material changes are reported through defined escalation paths to senior leadership, ensuring ongoing oversight and continuous improvement of the security governance framework.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Mark43 maintains a formal Change Management Policy governing configuration and service changes. Service components and infrastructure are tracked through their lifecycle using configuration management and asset tracking processes. Changes are proposed, reviewed, and approved prior to implementation, with security impact assessed as part of the approval process. Access to production systems is restricted and logged, and configuration changes are monitored to detect unauthorised modification. All changes are auditable and subject to review to ensure continued security and service integrity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Mark43 identifies and assesses vulnerabilities through a combination of automated monitoring, security testing, and threat intelligence. Potential threats are evaluated based on impact and likelihood, and remediation is prioritised accordingly. Security patches and updates are deployed in a timely manner following validation and testing. Mark43 receives information about emerging threats and vulnerabilities from vendor advisories, security tooling, and recognised public sources, enabling proactive identification and response to risks affecting the service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Mark43 performs protective monitoring through continuous monitoring of inbound and outbound communications, malware detection, and security alerting. Monitoring controls are used to identify indicators of compromise and anomalous activity. When a potential compromise is identified, incidents are assessed, scoped, and contained, with rollback and contingency measures initiated as required. Mark43 operates 24/7 monitoring, enabling rapid response to security events in accordance with established incident response procedures.
• Incident management type: Supplier-defined controls
• Incident management approach: Mark43 operates a formal, documented incident management process. Customers can report issues 24/7 via phone or email to the Mark43 Customer Help Desk (CHD), with all events logged in a ticketing system accessible to customers for real-time status and communication. Customers are kept informed through ticket updates and a public-facing Status page providing continuous service updates. Internally, Mark43 uses next-generation observability and monitoring to proactively detect issues, supported by automated alerting and remediation where possible. Incidents are handled through a structured response process with 24/7/365 on-call coverage to ensure rapid detection, response, and resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Linford & Co. LLP
• ISO/IEC 27001 accreditation date: Tuesday 21 October 2025
• What the ISO/IEC 27001 doesn’t cover: Mark43’s ISO/IEC 27001 certification applies only to the defined scope of its Information Security Management System (ISMS), which governs the management of information security risks across Mark43’s organization, systems, and cloud-based services, as documented in the ISO 27001 Scope Statement.; ; The certification does not extend to customer-managed environments, systems, or configurations outside of Mark43’s operational control; customer endpoints, networks, or end-user devices; customer-specific operational policies, administrative procedures, or security controls; or third-party services and infrastructure not included within the ISMS scope, except where addressed through formal vendor risk management processes. Services, integrations, or activities explicitly excluded in the ISMS Scope Statement are also outside the scope of certification.; ; Mark43’s broader security and compliance program includes additional independent assessments, certifications, and regulatory compliance frameworks, such as SOC 2 Type II, CJIS, FedRAMP, GovRAMP, UK GDPR, and Cyber Essentials. These frameworks operate in parallel with ISO/IEC 27001 and complement it by providing assurance over areas not solely addressed by its defined scope.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Wednesday 24 May 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Mark43 completed the Cloud Security Alliance STAR Level 1 self-assessment, documenting our alignment to the CSA Cloud Controls Matrix. This provides transparency into our cloud security practices, including governance, IAM, encryption, application security, and operational controls. The report is publicly available through the CSA STAR registry. https://cloudsecurityalliance.org/star/registry/mark43#
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: D556ccfd-b2c4-44ad-bfa9-34aa070639ee
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 903b4492-51ab-4bb0-8d07-17355ed2d56f
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type II (Security, Availability, Confidentiality)
  • CJIS Security Policy Compliance (where applicable to customer environments)
  • FedRAMP High (Authorized Cloud Service Provider)
  • GovRAMP High
  • ISO/IEC 27017 (Cloud Security Controls – aligned)
  • ISO/IEC 27018 (Protection of PII in Cloud – aligned)
  • UK GDPR – Compliance with UK General Data Protection Regulation

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at RFP@mark43.com. Tell them what format you need. It will help if you say what assistive technology you use.