DIGITAL URBAN LTD

Immersive VR (Virtual Reality) Projects

We design Virtual Reality (VR) immersive projects and tailored public engagement events which include provision of VR headsets and professional staffing. These projects support the shift to the use of 3D models to support the participation stage of development projects or master-planning. Our events provide excellent public participation and feedback.

Features

• Bespoke 3D/4D/VR installations to suit your campaign
• Accessibility Options
• Incorporates into Urban Planning processes and participation events
• Data Capture & feedback gathering
• Specific policy for children

Benefits

• Participation guaranteed across a wider demographic
• Participation is fun and engaging
• Ability to gather qualitative (sentiments) and quantitative feedback

£4,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

857811691209156

Contact

simon mabey
07557414824
simon.mabey@digitalurban.place

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our projects are installations bespoke to your project needs and to align to your campaigns and to be used at published events.
• System requirements: Our installations require no specific client systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For installations and where the project is active we have on-site immediate response during event hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: For our installations (immersive projects) during the event we have onsite support and immediate response to enable the project to be fully available
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Digital Urban are embedded in your campaign and build creative immersive experiences that suit your needs. We then execute the whole event. No training is required for clients unless they want to be helpers at the events, in which case they get full induction and H&S packs which we create for all staff running the events.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: There is no data to extract at the end of a project.; Data is gathered at events and shared with the client. This data consists of thematic feedback collated in report format. Balancing thematic feedback with statistics collected from surveys will produce a refined data package from which clients may enhance their project as a result of the public engagement.
• End-of-contract process: There is no additional cost at the end of a project.; The installation is dismantled, there is no personal/sensitive data held.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The immersive experiences are unique to each campaign

Analytics

• Service usage metrics: Yes
• Metrics types: We count how many users have experienced the campaign through the VR immersive project and their feedback is supplied. This data can include thematic feedback collated in report format. ; Balancing thematic feedback with statistics collected from surveys will produce a refined data package from which clients may enhance their project as a result of the public engagement.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: There is no personal or sensitive data on our immersive 3D projects
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is no data held in our immersive 3D projects. Users attend, experience the 3D/4D experience and then give survey feedback either digitally or on paper for the marketing teams to analyse.
• Data export formats: Other
• Other data export formats: Data is gathered as surveys about the campaign typically text
• Data import formats: Other
• Other data import formats: User data is not uploaded to the immersive experience

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: There is no need for protection, the immersive events are in dedicated environments where the events are being run and do not connect to the client network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During events the immersive 3D experience must be available 100% to maximise the number of people using the experience and minimise waiting. When the Press, Local Radio and dignitaries are attending this is particularly key. To cater for the expected attendance we have a well staffed on-site presence with immediate response.
• Approach to resilience: Our immersive 3D systems are tested functionally and non-functionally prior to any event.
• Outage reporting: At the end of the event we perform a 'lessons learnt' review. We notify the client of any issues and any outages (if there are any) and provide this information to the client via a report.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The Immersive 3D VR experiences are operated only by Digital Urban system administrators with specified and unique logons that are allocated through our processes.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is embedded into the organisation, and we engage a specialist cyber provider to deliver a bespoke solution that supports us at many levels of governance:- Review of Operations services /platform to mitigate any threats, offering insight into cyber landscape to influence our roadmaps penetration testing
• Information security policies and processes: Digital Urban has an information security policy that is advised by our information security specialist provider and that is approved by the Director responsible for Information Security. The policy is restricted to internal use only. System Changes or new client requirements are assessed against the policy. Roles and privileges are assessed against the policy . Maintenance of systems and monitoring are performed according to the policy. The policy is reviewed at least annually or if any significant change is advised by our specialist provider. Our Quality Management System ensures that our processes are documented and checks are made to ensure they are followed. Our processes reflect the policy. There is a separate Data protection policy and with every project we perform a Data Protection Impact assessment to ensure that the data is classified to be managed according to policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Digital Urban maintains a software catalogue which lists our software and versions plus which environment they are deployed to. The software library enables us to perform a gap analysis ie determine if there is a more current version of software available and whether that version contains patches that we need (e.g. cyber security). Software and the source data for the models is booked into a DSL to ensure that we are managing the source and version across the change lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our Cyber partner is aware of the technical stack we operate and advises on new threats. Thereafter Digital Urban performs a risk assessment and will either wait until the next maintenance slot or schedule an upgrade at the earliest possible time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: If notified that there is a potential threat e.g. as a result of not having deployed the very latest patches then Digital Urban responds by performing a risk assessment and the likelihood of impact on our specialist platform (which does not hold sensitive data) will dictate the speed at which we respond to resolve to a potential compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: Digital Urban creates scripts for common incidents so that any member of the support team can respond consistently to our clients. Users report incidents via email at this point or occasionally via phone. Incident reports are managed via Excel at this point and updates issues via email to the client. Further tooling is being reviewed by our in-house ITIL professional.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Digital Urban changed its Social Values policy in 2022 and created the following Climate Change statement . "The Digital Urban Platform is fed from data that can be collected from a number of sources. Aerial photography offers many benefits to our clients and the impact of the carbon footprint is recognised by Digital Urban. Going forward, Digital Urban will reduce carbon emissions and the impact on the climate by utilising Ordnance Survey's aerial photography and Lidar data wherever possible. Where this is less accurate than data that can be captured by commissioning a flight we will supplement by other methods e.g. low/no emission drones to capture more local data. Where an aerial flight is unavoidable will capture as much data as possible on the flight path even if it is deemed speculative photography for models not yet requested and at cost to Digital Urban."
• Covid-19 recovery:

  Covid-19 recovery

  To play our part in reducing the likelihood of infection we sterilise all headsets between users when running immersive events and work with our clients to position events in well ventilated areas or outdoors.
• Tackling economic inequality:

  Tackling economic inequality

  When running roadshow immersive events we can run these at venues throughout the country with the aim of capturing the views from a wide cross section of the public from all walks of life.
• Equal opportunity:

  Equal opportunity

  Digital Urban has equal opportunity as a cornerstone of our recruitment strategy, for example we have been active participants in the government's recent Kickstarter scheme.
• Wellbeing:

  Wellbeing

  The Digital Urban Wellbeing Statement is as follows "Digital Urban recognises that it's products assist participation and the planning process in general. Good urban planning contributes to the wellbeing of citizens. Our strategic roadmap will advance the product and services to align to the Building for Healthy Life guidelines with features that will better enable assessment of developments and masterplans either through visualisation or automation. "

Pricing

• Price: £4,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.