HappyWired

SharePoint Online Consulting Services

We provide consultancy services to help make the most out each feature of SharePoint. Our services will help you with taxonomy and search, to branding options and advanced document management features, enabling your business to do more in SharePoint.

Features

• Configuring SharePoint Online
• Advice on configuration Search
• Setup of document management
• Applying governance
• Enabling site provisioning
• Delivering training
• Setting up navigation
• Enabling modern feature
• Helping with integration to other systems

Benefits

• Increase enterprise communication
• Enable better use of Microsoft 365
• Decrease chance of shadow IT
• Increase document security
• Promote collaboration
• Streamline processes
• Enable better end user experience of SharePoint

£125 to £175 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin@happywired.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

858218497847694

Contact

Kevin Rowland
01246 901755
kevin@happywired.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We provide both onsite and offsite training workshops focusing on the solution that's been developed and how to make the most out of the new environment. ; ; The workshops cover such aspects as the integration of Office desktop applications like Outlook and OneDrive and greatly increase the adoption of Microsoft 365 though user enablement.; ; We also provide training guides and workshops for end users, administrators and page designers. We often run a champions programme, promoting the pushing out of information and training across the organisation.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft 365
  • SharePoint
  • Microsoft Teams
  • Power Automate
  • Power BI
  • Stream
  • Forms
  • Power Apps

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Happywired can provide migration services to help move documents and applications from legacy systems and file servers to the cloud. We can help with planning through to implementation providing a better way for your employees to engage with their data.; ; Our migration process concentrates on enhancing the user experience, and will, where possible, add additional data to files making them more discoverable in the new environment. ; ; We can provide consultation and detailed migration plans to ensure data and security is migrated correctly into the most appropriate solution and is available to all users that require access on any of their devices, securely.; ; HappyWired can also provide full migration experience from onsite and legacy versions of SharePoint.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SharePoint
  • Microsoft 365
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We have the ability to support end users and administrators via telephone, email, or our support portal. We also can embed self-help systems into your Intranet which can reach out to our support team when required. ; ; We're also able to provide self service support via the use of bots, FAQ's, and knowledge base articles and utilise the Intranet to push out knowledge articles.

Service scope

• Service constraints: SharePoint or Microsoft 365 must be available on the customers cloud environment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Monday to Friday between 8-6 our average response time is within 2 hours from email and support portal queries
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our support combines traditional break-fix troubleshooting, with flexible consulting, training, design and application modification services from our team of certified technicians.; ; Success Services help ensure on-going availability, user-adoption, and increased value from a specified technology solution. These hours may be used for the following range of services: ; ; - Reactive Support, for ongoing solution availability and business continuity; • Break-fix incident resolution (see Break-Fix Service Levels below); ; - Proactive Services, for solution adoption and business improvement; • User or administrator training; • Configuration and administration; • Application troubleshooting/advice ; • Minor developments and system configuration ; • Envisioning sessions – current technology/platform assessments, future platform/application strategy, application architecture, ‘art of the possible’ idea generation, business evangelism, application categorisation and prioritisation. ; ; Support can be called off in 1 hour blocks as and when required, assuming an appropriate level of hours remain within the current service entitlement.; ; Charges are between £130 and £155 per hour depending on the volume of hours purchased within the service term.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  HappyWired is deeply committed to 'Fighting Climate Change; and minimising our environmental footprint across all aspects of our operations. In delivering our contracts, we prioritise not only meeting requirements but also seeking opportunities to deliver additional environmental benefits and actively pursue the goal of achieving net-zero greenhouse gas emissions. ; As part of our commitment to reducing emissions, we are implementing the EV Salary Sacrifice car scheme, with 30% of our workforce already running electric vehicles. By introducing this scheme, we aim to provide more employees with the economic means to choose environmentally friendly transportation options, further aligning with our sustainability goals. ; Additionally, we have adopted a hybrid work model, allowing staff to work from home two days a week, reducing the need for travel and lowering our overall carbon footprint. While we value the office environment, this hybrid arrangement minimises travel-related emissions without fully compromising the mental health benefits of face to face working. ; In tandem with these initiatives, we have transitioned all internal systems for operation, HR, and finance to be entirely paperless. This shift not only reduces our reliance on paper but also lessens the environmental impact associated with paper production and waste. Furthermore, we extend this commitment to our clients by developing systems that enable them to adopt paperless practices as well. Through these concerted efforts, HappyWired is dedicated to playing our part in the fight against climate change and actively working towards a more sustainable future for all.

  Covid-19 recovery

  HappyWired recognises the ongoing impact of the COVID-19 pandemic and is committed to supporting people and communities in managing and recovering from its effects, particularly those who have been hardest hit. While we have embraced remote work with our hybrid model, we continue to maintain an office space for our workforce.; By encouraging staff to work from the office, we contribute to the local economy by supporting nearby businesses such as restaurants, pubs, and entertainment attractions. During lunch breaks or social activities with colleagues, our staff engage with local establishments, providing vital support to businesses as they navigate the challenges of recovery.; Furthermore, as part of our commitment to COVID-19 recovery efforts, we acknowledge the increasing preference for remote work. Our hybrid arrangement allows individuals to choose between working from home and coming into the office, enabling us to support both local economies and minimise climate impacts associated with commuting.; Through these initiatives, HappyWired remains steadfast in our commitment to not only navigating the challenges presented by the pandemic but also contributing to the recovery and resilience of our communities.

  Tackling economic inequality

  HappyWired is committed to 'Tackling Economic Inequality' through a comprehensive strategy that prioritises opportunity and support for all staff. At the core of our mission is the creation of job opportunities, notably through our graduate program, aimed at fostering economic growth and ensuring inclusivity in the workforce.; Acknowledging the difficulty in recruiting advanced skilled staff, we have established a nurturing environment guided by the SFIA framework, offering clear paths for upskilling and professional growth. Our commitment to diversity and inclusion is evident in our workforce composition, reflecting our dedication to providing equal opportunities.; In addition to our initiatives, we provide both office-based and remote working options. This approach not only enhances flexibility for our employees but also contributes to the economic development of underserved regions. Through targeted recruitment and inclusive hiring practices, we strive to make advanced skill job opportunities accessible to all, irrespective of their location. ; Furthermore, our nurturing environment ensures that employees have clear pathways for professional development, empowering them to advance their careers regardless of geography. By creating opportunities outside traditional urban hubs, we're not just addressing economic inequality but also fostering a more inclusive and equitable society where talent thrives without boundaries.

  Equal opportunity

  HappyWired is committed to fostering 'Equal Opportunities' and addressing inequalities in the contract workforce. We actively engage in actions aimed at identifying and tackling disparities in employment, skills, and pay, ensuring a fair and inclusive environment for all.; One crucial aspect of our commitment to equal opportunities is our implementation of an equal pay structure. Regardless of gender, ethnicity, or background, all employees receive fair and equitable compensation for their work. In an industry where female representation is historically low, with only 10% of the workforce being female, we are actively striving to increase this percentage further. Through targeted recruitment efforts, mentorship programs, and initiatives aimed at fostering a supportive and inclusive workplace culture, we are dedicated to breaking down barriers and increasing female representation in the contract workforce.; Furthermore, we recognise the importance of increasing the representation of disabled individuals in our workforce. We actively seek to create opportunities for disabled individuals by implementing inclusive hiring practices, providing reasonable accommodations, and fostering a supportive environment where everyone can thrive. Additionally, we embrace the concept of a neurodivergent workforce, understanding that diverse perspectives and experiences drive innovation and success. By creating an environment where neurodiversity is celebrated and accommodated, we not only enrich our workforce but also contribute to a more inclusive society.; Through our ongoing efforts to promote equal opportunities and diversity in the contract workforce, HappyWired is committed to creating a workplace where everyone has the opportunity to succeed, regardless of their background or circumstances. We believe that by fostering inclusivity and embracing diversity, we can build a stronger and more resilient organisation that reflects the rich tapestry of humanity.

  Wellbeing

  HappyWired holds 'Wellbeing' as a fundamental aspect of our company ethos, ingrained deeply within our culture. We understand that a nurturing and supportive environment is paramount for our employees to flourish, both personally and professionally.; At HappyWired we prioritise flexibility in work arrangements, recognising the diverse needs and lifestyles of our staff. Whether it's offering hybrid work options or alternative schedules, we empower our employees to strike a harmonious balance between their professional responsibilities and personal lives, thereby reducing stress and enhancing overall wellbeing. For those opting to work from the office we understand the pivotal role that the physical workspace plays in promoting wellbeing. We provide amenities aimed at enhancing relaxation and fostering a positive atmosphere. Our dedicated relaxation area, complete with a game console, offers employees a space to unwind and recharge during breaks, promoting mental rejuvenation throughout the workday.; Further we prioritise staff wellbeing through comprehensive healthcare coverage fully funded by HappyWired. This ensures that every member of our team has access to vital services such as counselling and mental health support, fostering both physical and emotional wellness.; Another innovative facet of our commitment wellbeing involves our development of systems tailored for clients to allow office and remote working. These systems empower our clients to offer the same flexible arrangements we provide to their staff, amplifying the benefits of flexibility and work-life balance to a broader audience.; HappyWired demonstrates an unwavering commitment to fostering a supportive and thriving workplace environment. We firmly believe that investing in the wellbeing of our employees not only enhances individual happiness and productivity but also cultivates a culture of care and compassion that defines who we are as a company.

Pricing

• Price: £125 to £175 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kevin@happywired.com. Tell them what format you need. It will help if you say what assistive technology you use.