Real Time Data Broker and Prediction Engine System (RTPI) using SIRI VM SM
RTPI is for users, purchasers and providers of public transport. r2p provide RTPI management tools via our back office, such as single journey cancellations and long-term major diversions (for LED's, TFT displays etc).
RTPI includes disruption information, open data management and dissemination systems for Public Transport Real Time Journey Information.
Features
- On-vehicle passenger information
- On-street passenger information
- Live and/or scheduling detail
- Scrolling messaging
- Audio announcements
- Disruption information
- Fully customisable dashboard
- Timetable, NaPTAN/location data import and management tools
- System health historical reporting
Benefits
- Publishing reliable information for passengers
- Easily accessible journey information across various platforms
- Publishing diversions and other options for passengers
- Allows passengers to make informed choices
- Allows operators to control available data to passengers
- Increases public transport opportunities for impaired passengers
- Integration of on-street, on-bus and digital information
- Multiple platforms for passengers to access real time information
- Ensuring compliance with the Bus Services Act 2017 for AV
- Live system views and status monitoring
Pricing
£5,000 to £40,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
8 5 8 2 7 4 9 1 0 9 4 7 1 4 6
Contact
R2P Systems UK Ltd
Steve Holloway
Telephone: 01293 665398
Email: UKroad@r2p.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Browser based; works on any platform
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Usually within the hour, 9:00am - 5:00pm Monday - Friday.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support availability: working days by call, 24/7 by email. Standard support response times: 8 business hours. Office-based account manager provides monthly performance reporting (if necessary). This is included as part of the monthly revenue charge. Advanced support level is subject to contract. Our software systems include automated self-monitoring, enabling us to provide high levels of availability and reliability.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- R2p can create a new instance of the system and, if required, obtain data feeds and configure the system to use them. Training can be provided by webcast or onsite if required. If https or VPNs are required to secure the data connections, r2p will set these up for the user.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- Other
- Other documentation formats
- Links available to download documentation as a PDF
- End-of-contract data extraction
- Data can be exported in a range of formats using the available reporting tools. This includes APIs (for historical data), JSON, CSV, XML and database exports.
- End-of-contract process
- R2p will cease to accept incoming live data feeds and allow a period of time for the buyer to export their data.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The public facing services are provided with fully responsive design.
Some management functionality is most effectively carried out using a desktop or laptop as the volume of information presented on a screen is significant. - Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
On-street and on-bus assets are accessible through iConnex.
The interface allows the user to configure and specify the destination of sign messaging, disruption information and more. The target of the information can be filtered by operators, location, and routes or services affected. Through a simple-to-use tabulated format, for planned, organised events but where disruption is inevitable, the user can create, save and select predefined messages for displays. - Accessibility standards
- None or don’t know
- Description of accessibility
- N/A
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- The API allows access to the live processed data and to the historical data. Initial system setup requires desktop access. Once configured, all data can be imported or exported using the API. Available data export formats include HTML, ODF, PDF and XML.
- API documentation
- Yes
- API documentation formats
-
- HTML
- ODF
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- On-street and on-bus assets are accessible through iConnex. The data reporting tools allow custom reports and dashboards to be created by authorised users. Support for customised format data feeds for incoming and outgoing date is possible by r2p engineers. Available data export formats include HTML, ODF, PDF and XML.
Scaling
- Independence of resources
- Each customer instance operates within its own virtual machine and managed bandwidth. Multiple data integrators each handle separate incoming feeds which provide data to shared back offices. This enables the back offices to have a complete view of all data.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Typical metrics used: volume and quality of incoming data, volume of data requests from API, volume of requests from website and system latency.
ASK PETER - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- The available reporting tools enable data export in a range of formats and different criteria. This includes API services and reporting tools, where data is extracted via an API.
- Data export formats
-
- CSV
- Other
- Other data export formats
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- TransXChange
- ATCO CIF
- Bespoke - to be agreed with buyer
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
- Use of firewalls and layer 3 switched network communications with subnetting. Firewalls protecting the services will be Layer 7 to allow the greatest level of protection. The r2p standard anti-virus is Bitdefender with its internal scanning engine and cloud monitoring and alerting services and providing anti-malware functionality.
Availability and resilience
- Guaranteed availability
-
The r2p technical customer support helpdesk is physically manned with experienced English-speaking support staff to provide direct, knowledgeable support and first call advice and fixes wherever possible. The normal core hours of operation are weekdays from 09:00 to 17:00 hours. A 24-hour support arrangement is in place for key infrastructure, where customers require a full-service offering. Fault reporting is carried out by fixed line telephone, email or online inside or outside of core hours. This team is involved not only in support but also the operations and implementation of systems, providing them with unique knowledge and experience in resolving customers’ problems within agreed resolution timescales.
Faults shall be classified and addressed as: Critical - any fault affecting the provision of information to more than one feed (eg. server fault, general communications fault) within 8 hours. This will be defined as not being met where either: (i) Resolution takes longer than 8 hours, or (ii) Resolution takes less than 8 hours but the System becomes unavailable again within 1 working day from the time of resolution. - Approach to resilience
- Details available on request.
- Outage reporting
- Fault reporting is carried out by fixed line telephone, email or online inside or outside of core hours. This team is involved not only in support but also the operations and implementation of systems, providing them with unique knowledge and experience in resolving customers’ problems within agreed resolution timescales. Visual and/or audio alerts are issued whilst calls can be automatically raised within the Fault Management System (FMS) and e-mail and or text notifications sent to pre-defined personnel. This is augmented by technical support monitoring. The system includes a dashboard presenting the status of all operating assets.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Permissions are managed through groups. Groups control which menus and data are available to the user.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Accountability is to the Board who regularly review the information security risk register. Regular testing of compliance and reviews of system configuration take place against a baseline.
r2p operate within a specified Governance framework, ensuring performance of the Services is carried out to be commercially focused, financially efficient, proactively risk-managed and maintains a positive experience for users. - Information security policies and processes
- The Managing Director has overall responsibility for information security and governance. The Delivery Manager has day-to-day oversight and is responsible for delivery of the information organisational policies. Awareness and update briefings are held, including regular testing of compliance and reviews of system configuration.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- R2p configuration and change management forms part of the ISO9001 certification, and is managed by our IT Service Management tool (provides for robust change management process controls). All elements of software and infrastructure are under configuration management. Software is fully version-controlled with ability for roll back. The r2p Fault Management System (FMS) is used to track all changes to implemented systems and manage processes. Customer access to the FMS allows for full visibility of a system's history. Before sign-off, all changes are reviewed for governance, security, operational and functionality.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
R2p undertake constant review of trade press and news statements for any threats to core IT systems, eg. membership of transport trade groups for domain specific awareness. Security forms part of regular customer reviews to enable customer-specific threats to be identified. Security updates to operating system and related components including off the shelf software are configured to automatically install. The information governance process includes risk assessment of security threats.
Vulnerability monitoring is carried out using regular scans from our openVAS based vulnerability scanner. Because we control this service, it can be run at a frequency mutually agreed with the user. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Regular reviews of system usage include user logins. The system automatically reports above defined levels of increased system use.
Any potential or actual compromise becomes a critical incident with immediate response with customer and Director involvement. Critical incident management is available 24/7. If feasible, the first response is to make the system inaccessible, leaving it running for any forensic analysis that may be needed. - Incident management type
- Supplier-defined controls
- Incident management approach
-
The FMS provides a controlled framework for the identification, recording, progressing, closing and analysis of faults enabling rapid reporting of standard incident types. Faults can be reported by telephone (via a dedicated Customer Support line which will be answered by
Customer Support personnel and not an automated voice system), email or web interface. The FMS allows the Service Manager or authorised personnel to view status of all tickets (open or closed) with the ability to drill down to details. Changes to ticket status will be notified by automated email.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
• r2p has set a clear internal mandate and public commitment (through its Environmental Policy) to minimise its environmental impact on the planet and operate in a genuinely sustainable way during its day-to-day activities and the execution of all its contracts.
• Our goal is to be net-zero by the end of 2027 and are proactively developing our plan and undertaking initiatives and investments to achieve this.
• r2p recently became ISO 14001:2015 Environmental Management System certified and continually takes steps to reduce our environmental impact further.
• We also train and communicate with our staff to be mindful of their actions on the environment and to also canvass for new ideas and initiatives for reducing our carbon impact.Tackling economic inequality
Fair Treatment of Suppliers
• We will not make unreasonable requirements on suppliers regards deliverables and costs. We treat suppliers in the way that we expect to be treated as a supplier to others. This is particularly relevant when engaging with smaller organisations who have less ability to reject unfair conditions from larger customers.
• We are signatories to the UK Prompt Payment Code. We commit to pay suppliers on time and fairly and strongly advocate similar behaviour from our customers.
Fair Pay and Conditions for Employees
• We ensure non-exploitation of employees in terms of reward, working hours and deliverables. Our employees are issued with fair contracts of employment.
• We believe in fair pay and ensure that even the most junior staff are paid above the Living Wage. We believe that we pay our employees above the average for our industry sector and geographical region and will continue to maintain staff pay levels in line with the cost of living.Equal opportunity
Equality, Diversity, Inclusion
• We work hard to ensure that we provide and promote equality, transparency, respect and high standards for all our staff, suppliers and customers.
• We recruit and employ staff based on their ability to perform their role and do not discriminate based on gender, family status, sexual orientation, religion or belief, race, nationality or disability. Our staff reflect this diversity policy.
• We do not tolerate any form of discrimination, victimisation, harassment, or intimidation by or of our employees or others and have systems in place to ensure staff feel able and safe to report transgressions.
Pricing
- Price
- £5,000 to £40,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No