Claritas Solutions Ltd

HyperCloud Migration Service

Claritas offer a managed migration from on-prem hosting (virtualised or physical) or any established Cloud Platform to a HyperCloud Service.
This may be used to repatriate data and services to the UK from a Hyperscale Cloud, or as part of any Hybrid Cloud or Journey-to-Cloud strategy.

Features

• Defined migration pathways & playbooks from a SoftIron partner
• Typical 75% footprint reduction for on-prem migrations
• Comprehensive Training and Ongoing Support
• Fully managed migration service or consultant led self-migration
• Full-service migration giving like-for-like or better outputs
• Provides 100% UK Sovereignty for data location & support
• Tailored Customer-specific Migration Strategies
• Provides a fully featured multi-tenant capable Cloud platform
• Simple Linux-based tooling requires little bespoke training
• Blueprints and Architectural Patterns for multiple use-cases

Benefits

• Individualised migration strategy aligned with business goals
• Ensures data integrity, security, and minimal downtime
• Maximise realisation of existing hardware investments
• New on-prem Cloud build in days - migration within weeks
• Retain control of sensitive data to meet regulatory requirements
• End-to-end migration plans available at fixed cost
• Full integration with other Cloud platforms if required
• Stand-alone Cloud capability to give high security
• HyperCloud is built to US FISMA HIGH certifications

£690.00 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

858547208378352

Contact

Sales Team
0330 333 88 33
sales@claritas-solutions.com

Planning

• Planning service: Yes
• How the planning service works: An initial consultation is conducted to understand business objectives, current on-prem infrastructure and/or Cloud deployments, and confirm the specific needs for platform migration. ; Migration may be applied to full environment, specific workloads or for VM Image re-platforming only.; Specify and build new Cloud Platform, or create tenancies in the applicable HyperCloud Public Cloud Service - all of which are 100% UK based. ; Identify initial targets and perform test migration for validation of approach - determine migration approach and any requirements for application re-factoring or re-platforming modifications; Confirm phasing and migration plan - supporting customer if they wish to self-migrate.; Conduct phased migration to HyperCloud Platform.; Complete post-migration clean-up and service optimisation activity.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • On-Prem (Physical) to HyperCloud
  • On-Prem (Virtualised) to HyperCloud
  • Nutanix to HyperCloud
  • AWS to HyperCloud
  • Azure/M365 to HyperCloud
  • HPE Greenlake to HyperCloud
  • Openstack to HyperCloud
  • XenServer to HyperCloud
  • Google Compute Platform (GCP) to HyperCloud
  • Oracle Cloud to HyperCloud

Training

• Training service provided: Yes
• How the training service works: Training is designed to maximise user proficiency and comfort with their HyperCloud platform.; ; Training Modules are tailored to the specific functionalities of the new system and the unique needs of various user groups within the organisation.; Training is delivered through pre-prepared media and webinars, led by expert trainers with experience of the migration process, toolsets and operation of the HyperCloud UI and CLI.; This approach ensures that all users fully understand and can effectively implement the system features in their daily roles.; Supporting direct training, Claritas provides on-demand resources such as video tutorials, user manuals, and FAQs.; ; Guidance and assistance on creation of API connectors and service integration is also available to meet specific custoimer requirements
• Training is tied to specific services: Yes
• Services the training service works with:
  • HyperCloud for UK Government
  • HyperCloud for Dedicated Use
  • HyperCloud for Law Enforcement
  • HyperCloud for Civil Nuclear
  • HyperCloud for AI & Analytics

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This migration service is from any on-Premises or Cloud Platform to a HyperCloud enabled technology.; Planning and Project Initiation: A comprehensive project plan is developed, detailing timelines, resources, and risk assessments, with a dedicated project manager overseeing the process.; Data Preparation and Integrity Checks: Essential data preparation includes de-duplication and normalisation. Rigorous testing is conducted ensuring data integrity and compatibility with new systems.; Re-factoring and Re-Platforming: prepare to modify applications and workloads as required to sit on HyperCloud.; Configuration and Customisation: Workloads are customised and configured to meet client-specific needs, ensuring seamless integration and functional communication between all components.; Migration Execution: The migration is executed with minimal downtime, using a phased approach to maintain continuous operational flow.; Testing and Quality Assurance: Post-migration, extensive testing of performance, security, UAT & OAT.; Training and Support: Targeted training sessions help users adapt and proficiently use the services, supplemented by ongoing support.; Monitoring and Optimisation: Continuous monitoring post-deployment ensures the service is optimised and issues are promptly addressed.; Final Documentation/Handover: Clients receive comprehensive documentation of the migration process, ensuring they have detailed records and understanding of the new service, are able to use it optimally and can perform any required administration tasks using HyperCloud.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • HyperCloud for UK Government
  • HyperCloud for Dedicated Use
  • HyperCloud for Criminal Justice
  • HyperCloud for Civil Nuclear
  • HyperCloud for AI & Analytics

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Test Plan Development: Customised test plans are created, outlining testing methodologies tailored to meet specific project requirements.; Test Case Execution: A variety of test cases are conducted to identify defects and ensure system functionality. These include:; • Functional Testing: Checks each software function against requirement specifications.; • Integration Testing: Ensures all modules work together seamlessly.; • Load Testing: Assesses system performance under expected data and user traffic.; • Stress Testing: Determines system capacity limits and behaviour under extreme conditions.; • Security Testing: Identifies vulnerabilities to protect data integrity and privacy.; ; Performance Monitoring: System performance is continuously monitored post-testing to identify any operational issues, ensuring sustained optimal performance.; Feedback Utilisation and Optimisation: Insights from the testing process are used to refine and improve the system, addressing any issues to maintain high standards.; This rigorous approach allows Claritas to deliver a robust and efficient migration to meet client requirements and expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services
  • Other
• Other security services: Enterprise Security Architecture

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support service forms part of our commitment to client satisfaction and system reliability. ; 24/7 Help Desk: Our support begins with a 24/7 help desk, staffed by knowledgeable technicians ready to assist with any issue. Clients can reach out via phone, email, or a web portal, ensuring help is always just a call or click away.; Tiered Support Levels: We employ a tiered support model:; • Tier 1: Basic troubleshooting and common issues.; • Tier 2: More complex problems involving technical expertise.; • Tier 3: Advanced support for critical and high-level challenges, directly involving senior technicians and engineers.; Skilled, experienced and vendor certified engineers perform all required work; Support is also provided through ongoing training sessions and comprehensive documentation to help users understand and utilise the system effectively.; Regular feedback is collected from clients to continuously improve our support services, adapting to new challenges and needs as they arise.

Service scope

• Service constraints: The amount of work required to perform a successful HyperCloud migration is contingent on the underlying hardware platforms or source Cloud services being in a well maintained condiciton, under vendor support, and suitably performant to meet minimum product specifications.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are assigned based on their severity and client impact. The severity level of the ticket will determine and logged in the Claritas ITSM tool. The ITSM tool is fully ITIL aligned and caters for Request Fulfilment, Incident Management, Problem Management, Change Management plus many more service delivery processes. SLA management and response times are mutually agreed upon and defined together within the contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As the webchat uses a web browser client, our experience to date, is that a client’s assistive technologies work without issue.
• Support levels: UK based support team made up of 1st, 2nd, and 3rd line engineers. 1st Line engineers are responsible for inbound communications during core hours. Outside core hours are handled by on-call engineers. Below are the key Roles related to Service Management and their defined responsibilities: ; ; Service Desk Manager ; • Management of all Technical Support Team members ; • Ensures the team have the correct tools, training and knowledge to perform their roles ; • Ensures adherence to processes and SLA’s and KPI’s are met ; • Escalation point for all ticket types when needed ; ; 1st Line ; • Single Point of contact for all tickets types raised ; • Initial triage and implementation of first-time fixes when possible ; • Ownership of request fulfilment tickets ; • Responsible for accurate logging of tickets ; ; 2nd Line ; • Responsible for the bulk of incident resolutions ; • Contribution to Problem Management and Workaround library ; • Onsite field engineers who attend data centres and client sites when required ; • Owners of routine maintenance and patch management ; ; 3rd Line ; • Main contributors to Problem Management, responsible for identifying permanent resolutions and workarounds ; • Owners of complex incidents ; • Implementation of complex changes ; • Responsible for some project delivery work

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: 07/05/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Here at Claritas, we recognise our responsibility to reduce our greenhouse gas emissions and to meet our environmental targets to fight climate change. This includes measures such as reducing our carbon footprint, reducing waste and increasing recycling. In February 2024, we achieved Social Value Quality Mark Bronze, a mark that recognises the highest known standards in values-led business and evidences our commitment as an organisation to ensuring our operations bring societal benefits. This adds to the collection of accolades Claritas has achieved over the last 12 months. We have embarked on the journey to do our part in being sustainable and caring for our people, which includes achieving Support the Goals 4 Stars and being a Great Place to Work. We believe this serves as a beacon illuminating the path we are taking towards a brighter, more conscientious future for our business. In direct response to the carbon emissions targets and the UK’s legislation to achieve Net Zero by 2050, we are currently developing a strategy with the overall target of Net-Zero greenhouse gas emissions for our direct operations with a target focus on: - Energy Consumption. - Our Supply Chain. - Waste Management. - Team Member Footprint.

  Covid-19 recovery

  Staying Covid-19 Secure during the pandemic was of paramount importance to Claritas. We complied with the government’s guidance on managing the risk of Covid-19 and implemented steps to safer working together, these included: - Carrying out a Covid-19 risk assessment and sharing the results of the risk assessment with our workforce - Cleaning, handwashing, and hygiene procedures in line with guidance - Taking reasonable steps to help people work from home - taking reasonable steps to maintain a 2m distance in the workplace. Where it was not possible for people to be 2m apart, we have ensured at least a 1m distance and taken all the mitigating actions possible to manage transmission risk. As we moved forward over the past 2 years, with the easing of all the COVID 19 restrictions, we continually monitor the situation and have the following guidelines to keep our clients, team members and the public safe: When staff are unwell, we ask them to do a covid test and if they test positive, they are to work from home until they test negative. We keep fresh air flowing in our office and meeting rooms and observe and practice good hygiene (wash hands, sanitise, clear surroundings)

  Tackling economic inequality

  At Claritas, we demonstrate our passion and enthusiasm for making a difference in the lives of our team members, others, and the communities in which we live and work. Our success depends on the communities where we, our team members, our partners, and our customers live and work continuing to thrive and we’re committed to the ongoing support of this. Claritas aims to support and serve the communities around us. We look to give back to our local and broader area communities through corporate initiatives and employee activities. We are immensely proud of the support we have given to our team members and communities during a difficult 24 months to support in tackling economic inequality. A few examples of how we have supported local schools, charities, and team members include: • Donating Computers to local schools during the pandemic so children who did not have access to a computer could access their online lessons. • Cost of Living fuel allowance for all team members of £75 a month to help with the increased cost of energy, food and household bills. • Fuel allowance to cover the cost of team members commuting into the office as to not impact their take-home pay by having to buy extra petrol for work commuting. • Regular charity events to raise money and awareness supporting local and national charities

  Equal opportunity

  At Claritas, it all starts with our people, which is why we put emphasis on building a diverse, inclusive and equality-driven culture. We have our headquarters based in Wetherby, Yorkshire, and are continually looking to attract and recruit the best talent and in growing our teams, we are focused on increasing diversity, equality, and inclusivity across our organisation from leadership roles to our entry-level positions. Our people make the difference and is why we have an unwavering focus to make Claritas a great place to work. This approach enables us to attract the best and most diverse talent committed to delivering the highest levels of service to our customers and making a positive impact on our communities. We provide equal opportunities throughout our business and our board has a 50% male-to-female ratio.

  Wellbeing

  Here at Claritas, we hold ourselves to the highest standards. From how we conduct our business, treat our customers, and look after the welfare of our team members. Our team members well being is vital to our business and as such, we invest heavily in making sure our people have the right tools, balance and opportunities to progress. To ensure healthy well-being for our people provides: • Training and industry events for team members' continuous career development • Flexible working (work from the office, home or hybrid) • BUPA healthcare cover including dental • Extra holiday entitlement for team members' birthday • Annual leave annual increase • Great place to work office with well-being in mind (quiet areas, collaborations areas, downtime areas) • Cost of Living fuel allowance for all team members of £100 a month to help with the increased cost of energy, food, and household bills. • Fuel allowance to cover the cost of team members commuting into the office to not impact their take-home pay by having to buy extra petrol for work commuting.

Pricing

• Price: £690.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@claritas-solutions.com. Tell them what format you need. It will help if you say what assistive technology you use.