Skip to main content

Help us improve the Digital Marketplace - send your feedback

Ultima Business Solutions Ltd

Ultima AntiSocial Blocklist

The AntiSocial Engineer's AntiSocial Blocklist is an extensive collection of potentially malicious domains. Avoiding web phishing through blocking servers that impersonate companies and common brands. The data provided used to protect employees from phishing and vulnerabilities. Helps proactively avoid web based phishing through employee protection on the internet.

Features

  • Database of top website domains including full permutations, updated continually.
  • Personalised company and supplier blocklist, including permutations.
  • Typo, IDN and hyphenation permutations for thorough anti-phishing.
  • Access to our secure restAPI with unlimited requests.
  • Active domain monitoring, seeking impersonation domains and login portals.
  • Condensed blocklist versions available for mail and network systems.
  • Ability to retrieve results from large data instantly and effectively.

Benefits

  • Preempts domains that could be used for malicious activity.
  • Prevents phishing emails getting into inboxes.
  • Prevents employees being directed to fake login portals/websites.
  • Helps to combat CEO fraud through impersonating domains.
  • Secures brand image and reputation.

Pricing

£156 to £390 a unit a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 8 9 0 9 2 1 5 5 0 3 6 7 2

Contact

Ultima Business Solutions Ltd Ultima Bid Office
Telephone: +44333 0158000
Email: publicsectorbids@ultima.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No service constraints.
System requirements
  • Compatible hardware that incorporates blocklists
  • Internet connectivity.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email and online ticketing support: Monitored 9:00 A.M. to 5:00 P.M. Monday - Friday. Communications received outside of office hours will be collected, however, no action can be guaranteed until the next working day. Weekend and bank holiday response times may vary.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
The Service Provider will respond to service-related incidents and/or requests submitted by the customer within the following time frames: 0-4 hours (during business hours) for issues classified as a high priority. Within 24 hours for issues classified as medium priority. Within 2 working days for issues classified as low priority. An account manager and technical engineer are assigned to each customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will work with key stakeholders to capture the scope, deliverables and acceptance criteria within a formal Statement of Work or Schedule of Engagement, before initiating and running the project in accordance with our Advisory Service, Agile or PRINCE2 stage-based methodology. Where Project Management services are taken, additional governance activities will be provided, commensurate with the size, scale and complexity of the engagement. Acting as a centre of excellence, our PMO provides everything from practice management, training and skills development, to maintaining control over time, cost and quality constraints, ensuring that each engagement is delivered efficiently and effectively.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Our blocklisting service holds no user data sets, making off-boarding as easy as cancelling a direct debit and requesting a copy of your customer data we hold.
End-of-contract process
At the end of the contract, the customer has the option of exiting or renewing the arrangement.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
API can integrate with enterprise MDM solutions.
Service interface
No
User support accessibility
WCAG 2.1 A
API
Yes
What users can and can't do using the API
Submit customisable API requests to our database using a variety of methods. Integrate with industry platforms such as Splunk or Office365.

Users will be in a 'read only' state and will not be able to alter our database via the API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can have a custom database created that focuses on permutations of their own domain names and suppliers. In addition to our main records, customers can receive access to a customised API endpoint.

All customisation is done on request.

Scaling

Independence of resources
Enterprises are provided access to a standalone server, ensuring full availability.

Analytics

Service usage metrics
Yes
Metrics types
We can report on API requests, user bandwidth and other similar factors.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be extracted from our platform in several formats; CSV, XLSX, SQLite & JSON can be dispatched upon request or via our API live.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • JSON
  • XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We will maintain a 99.9% uptime guarantee.
Approach to resilience
This information is available on request.
Outage reporting
Email alerts are provided, normally in advance.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
We use a tiered hierarchy of access to prohibit unauthorised use.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyd's Register
ISO/IEC 27001 accreditation date
23/08/2021
What the ISO/IEC 27001 doesn’t cover
The certificate covers all areas relevant to this service.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We incorporate industry best practice and undertake cyber essentials plus audits.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
From project initiation, changes will be kept to an agreed schedule, all changes will be tested before implementation on a staging environment. Once satisfied, the changes are then released to live production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular authenticated vulnerability scans address most update related patches. Critical high and medium security patches are applied within 2 days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All endpoints are secured with Crowdstrike as well as Intrusion Detection Service software.
Incident management type
Supplier-defined controls
Incident management approach
All incidents are handled in accordance with our incident management policy that is available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to a cause, green consultancy, or activities in the local area. However, at a broader level Ultima will deliver wider benefits. Our services are carried out remotely, wherever possible, reducing carbon emissions. Public transport will be encouraged for any mandatory travel. This ensures that customers working with us will have low supply chain carbon emissions. The services provided will also enable our customers to reduce their carbon emissions. For example, reduction of hardware and datacentre reliance through hosting and management. Resources used will be maximised through replicated use, reducing overall impact on the environment. Additionally, for every new member of staff hired, Ultima will plant one tree to offset their carbon footprint. Therefore, through working with Ultima, customers are reducing carbon emissions through a greener supply chain, and through reduction of their own infrastructure.

Covid-19 recovery

Specific targets will be agreed with each customer at contract commencement, such as dedicated hours to CV/interview training, work placement targets, or retraining. However, at a broader level Ultima will deliver wider benefits. Working with Ultima will enable cloud services, and therefore, flexibility to effective and reliable remote working for customers. Therefore, those most vulnerable will have better access to IT services and allow efficient social distancing. Furthermore, Ultima is committed to the mental health of those working with us. Support will be offered to anyone working on each customer contract.

Tackling economic inequality

Specific targets will be agreed with each customer at contract commencement, such as percentage of SME supply chain, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. By working with Ultima, customers will be spending with an organisation with the flexibility to work directly with SMEs, and can offer this as a choice. Ultima work with SMEs as part of the supply chain. Therefore, customers are supporting SMEs through working with Ultima.

Equal opportunity

Specific targets will be agreed with each customer at contract commencement, such as targeted training, work placement targets, or apprenticeships. However, at a broader level Ultima will deliver wider benefits. Ultima are committed to ending modern slavery. This is demonstrated through the actions outlined in the modern slavery statement. Therefore, by working with Ultima, customers are actively reducing risks associated to modern slavery via their supply chain.

Pricing

Price
£156 to £390 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Access to the basic AntiSocial Blocklist
No access to API

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbids@ultima.com. Tell them what format you need. It will help if you say what assistive technology you use.